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Old 07-01-2018, 08:56 PM   #1
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2018 23' Flying Cloud
lafayette , Colorado
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Angry Repeated Water Heater Failures on 2018 FC 23FB

Has anyone had problems with their Water Heater on any of the more recent models? We purchased a new 2018 23 FB in March and to this date we still do not have a functioning water heater, at least not on propane. The circuit board has been replaced 2 times and once again it failed again so it looks like I am headed back for a 3rd replacement. It will work fine for a few hours or perhaps a day but then the light comes on and it won't light. It is getting more than a bit frustrating.

I really do wonder about their quality program. For the first thousand miles or so I keep finding screws that fell out, doors the fall off, just lots of really little things that really take the fun out of owning an Airstream. Not what I expected when we chose to spend the extra $$$ over every other brand we looked at. The small things I can deal with but I am getting tired of cold showers. Would love any ideas. My dealer, Windish RV in Denver, really has clue and I have reached out to Airstream directly but no response. Frustrating!
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Old 07-01-2018, 09:45 PM   #2
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2002 19' Bambi
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Take a look at this thread: http://www.airforums.com/forums/f295...er-179320.html.

Tim
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Old 07-02-2018, 12:54 PM   #3
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Hi cmonnette,

We're very sorry to learn about the issues with your 2018 Flying Cloud. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team.

You can also reach Airstream Customer Service and Technical Support at customer_support@airstream.com

Thank you.
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Old 07-02-2018, 01:12 PM   #4
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lafayette , Colorado
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Thank you. I just talked to Mike in customer support and they are apparently sending a complete replacement water heater to my dealer. Hopefully that solves the problem.
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Old 07-02-2018, 07:28 PM   #5
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2017 27' Flying Cloud
Frederick , Maryland
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Quote:
Originally Posted by AirstreamInc View Post
Hi cmonnette,

We're very sorry to learn about the issues with your 2018 Flying Cloud. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team.

You can also reach Airstream Customer Service and Technical Support at customer_support@airstream.com

Thank you.
I am happy when I see AS post these things
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Old 07-02-2018, 07:48 PM   #6
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2017 22' Sport
ottawa , Ontario
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IMHO, Do as i did after three failures

bite the bullet and order this board. it is easy for anyone to installhttp://www.dinosaurelectronics.com/UIB-64.html

dealing with Atwood is a pain. it took two month of email and phone just for them to agree to pay for the parts&work during the 1st replacement.

it not worth my time anymore to get money back from atwood
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Old 07-03-2018, 03:49 AM   #7
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2017 28' International
Virginia Beach , Virginia
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I went through the same issue with my 2017 International, as have many. After 3 boards I replaced it with a Dinosaur circuit board. Works perfectly and is a snap to install. Replacing the entire unit ( having to take it to a dealer) is way too much effort for the problem (if itís the same issue most of us have dealt with). It might be worth a try with the Dinosaur board first. IMHO.
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Old 07-03-2018, 09:35 AM   #8
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2018 25' International
Kennesaw , Georgia
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We have this identical issue. Water heater won't work on electric or gas. It's quite difficult for us to get our new 2018 AS to the dealer too. They are backed up for weeks. So, I went out and purchased a new OEM control board. Unfortunately, it did not correct the problem and that dealer will not take the board back. So, that was $200 out the window. Sucked it up and dropped the AS off at the AS dealer to deal with it. So, it will be gone for weeks during the prime camping season. Really disappointing.

Regarding the Dinosaur board, I remember someone saying a jumper wire on the board would need to be cut? Any insight on that?

Thanks all.
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Old 07-03-2018, 10:13 AM   #9
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2016 28' International
Perry , Georgia
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We have a 2016 28 International.
first few trips out had problems with water heater.
Finally, it blew out the DC fuses when hooked to shore power.
Circuit board was replaced. then it would not stay on. Got hot and shut off.
Two trips to service later, found out that when circuit board was replaced, the sensors were not placed back up against tank so the temp could be monitored. Moved the sensor back in place and all is good.
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Old 07-03-2018, 11:27 AM   #10
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no the dinasoar is a very simple and easy swap

you wont regret it
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Old 07-03-2018, 12:53 PM   #11
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2017 27' International
Lake Havasu City , Arizona
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I have a different problem with the water heater in my 2017 International. It runs fine on propane (thank goodness). But the first time I used it on 120 VAC, it came to a full rolling boil--scary!--and since then it doesn't work on AC at all. I haven't yet gotten back to a dealer to have it replaced.
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Old 07-03-2018, 01:02 PM   #12
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2007 22' International CCD
Corona , California
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Repeated Water Heater Failures on 2018 FC 23FB

That sounds like the 120 volt thermostat or relay was stuck, then it popped the over temperature safety. Not a good thing!
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Old 07-03-2018, 05:06 PM   #13
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quality control again.........must be 15 people same proble
WOWWWWWWW
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Old 07-03-2018, 05:20 PM   #14
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2011 22' Sport
Portland , Oregon
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Quote:
Originally Posted by AFTER TAXES View Post
quality control again.........must be 15 people same proble
WOWWWWWWW
You are right, this problem seems to be widespread as entirely different people on FB groups complain of it too. If the same % of automobiles from a manufacturer had faults like this they'd issue a recall, but for AS it seems to be business as usual as long as they can cash our checks.
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