Reply
 
Thread Tools Search this Thread Display Modes
 
Old 07-10-2018, 07:07 AM   #29
1 Rivet Member
 
2019 30' International
Granger , Indiana
Join Date: Mar 2018
Posts: 10
Reached out the Customer Support. Waiting to hear back on reimbursing us for the control board we purchased to fix the problem.
__________________

jimfike is offline   Reply With Quote
Old 07-10-2018, 09:56 PM   #30
International Grey Nomad
 
1999 35' Cutter Bus Diesel Pusher
Bulahdelah , NSW Australia
Join Date: May 2010
Posts: 123
Quote:
Originally Posted by Andrew T View Post
It actually isn’t that easy. Airstream is a relatively low volume buyer of Atwood

In the meantime if your board goes it is the easiest part in the trailer to change. 2 screws, 1 wire set and one high tension wire to plug in.

I hope this helps.

Andy
That is fine if Airstream only sells to people with significant technical skills and experience troubleshooting Attwood heaters. Otherwise they end up forking out lots of money for a new board only to find it is the ignitor adjustment or the thermal fuse or??? (which unfortunately how many of the highly-paid techs go about fixing stuff on our dime)
And anyway, why should someone who has recently outlaid a hell of a lot of money then have to turn around and become an RV tech or face weeks of waiting for factory or agents to fix it.

BTW, an Attwood CAN be fired up with no water in the tank as long as it is only for a few seconds so no excuse for them not working straight out of the box
__________________

Tony Lee is offline   Reply With Quote
Old 07-11-2018, 07:41 AM   #31
Rivet Master
Commercial Member
 
Andrew T's Avatar

 
2008 34' Classic
1960 17' Pacer
London , Ontario
Join Date: Aug 2007
Posts: 1,024
"That is fine if Airstream only sells to people with significant technical skills and experience troubleshooting Attwood heaters. Otherwise they end up forking out lots of money for a new board only to find it is the ignitor adjustment or the thermal fuse or??? (which unfortunately how many of the highly-paid techs go about fixing stuff on our dime)
And anyway, why should someone who has recently outlaid a hell of a lot of money then have to turn around and become an RV tech or face weeks of waiting for factory or agents to fix it.

BTW, an Attwood CAN be fired up with no water in the tank as long as it is only for a few seconds so no excuse for them not working straight out of the box[/I]

I see what you are saying but we're not talking about a difficult fix here and at the moment 99% of Atwood problems are with the board.

I would say if you can hook up a trailer you can change the board is very easy to do. On a new unit, the dealer should be taking care of the cost for the customer and recouping what they can from Dometic. We send boards etc to customers all the time, it is not their problem.

My point is though to be careful what you wish for. There is not a better option at the moment. All other heaters have far more issues than Atwood does. I am not saying this is how it should be it is simply the reality.

Andy
__________________
Andrew Thomson
London, Ontario

"One test is worth a thousand expert opinions."
Tex Johnston, Boeing 707 test pilot
Andrew T is offline   Reply With Quote
Old 07-11-2018, 12:32 PM   #32
Rivet Master
 
2002 19' Bambi
Lafayette , California
Join Date: May 2005
Posts: 820
Quote:
Originally Posted by Andrew T View Post
My point is though to be careful what you wish for. There is not a better option at the moment. All other heaters have far more issues than Atwood does. I am not saying this is how it should be it is simply the reality.
Thank you, Andy, for pointing out the restrictions resulting from a limited number of suppliers of RV accessories. Airstream and other RV manufacturers can't be expected to test products from suppliers that have been reliable in the past. Trouble with controller boards is nothing new and I, for one, am happy that the result is a niche manufacturer like Dinosaur Electronics.

Tim
Tim A. is offline   Reply With Quote
Old 07-11-2018, 04:31 PM   #33
Rivet Master
 
waninae39's Avatar

 
2017 22' Sport
ottawa , Ontario
Join Date: Feb 2017
Posts: 987
we had a 2nd total failure on our AS22Fb dometic HW heater model G6A-8e

it is the 2nd bad circuit board

what a crappy design !!!

I wanted to through out the unit into the garbage

i spoke top Andy at CANM RV in London.
we told me to keep it for now

I asked him about the tankless units . he siad that they are even more complicated and that when a part goes,
they are IMPOSSIBLE to replace regardless of vendor

thus i am waiting for the poor response back from demotic to get my money back for a second bad circuit board

are there any better tank or tankless units to consider

yes the Dragon board is the right working soln. it does take 20 extra seconds, that's a fine trade-off from NOT working

when powered on the green LEd comes on,
when the burner is running the green goes off and the red goes on
waninae39 is offline   Reply With Quote
Old 07-11-2018, 05:22 PM   #34
3 Rivet Member
 
Martee's Avatar
 
2017 25' Flying Cloud
Waco , Texas
Join Date: May 2017
Posts: 191
That G6A-8e hot water heater is some model I have. Mine is working fine for the moment. Ordering the Dinosaur board just in case.....because it appears to be only a matter of time.
Martee is offline   Reply With Quote
Old 07-17-2018, 09:14 PM   #35
2 Rivet Member
 
cmonnette's Avatar
 
2018 27' Flying Cloud
lafayette , Colorado
Join Date: Mar 2018
Posts: 24
Angry

I learned today that Atwood not only makes the hot water heater on my AS but apparently the tongue jack as well. How do I know that you ask? Well as I was picking up my trailer from the dealer today after replacing the complete hot water heater after 3 failed boards guess what failed? Yep, the tongue jack. It failed right on the dealer's lot and the dealer had to keep it overnight to replace that as well. Apparently, the only other item in the trailer made by Atwood is the furnace. Wonder how long before that goes as well.

So after less than 4 months of ownership, I have made more trips to the dealer than I have camping trips. Really, this is what $70K gets you these days?

I can tell you one thing. Next time someone asks me about my Airstream, you know what I am goig to tell them. In fact, why wait for them to ask. Airstream, are you listening?
cmonnette is offline   Reply With Quote
Old 07-18-2018, 09:50 AM   #36
4 Rivet Member
 
2017 23' Flying Cloud
Bartlett , Tennessee
Join Date: Apr 2017
Posts: 378
I had to take my Airstream back to the dealer before its very first camping trip. We were loading up in July (hot) 2017 and the Dometic air conditioner died. No way we were camping in July heat in Tennessee with no air. We were not happy. Took it to the dealer, it took 2 weeks to get the new Dometic in and installed. The dealer f'ed up the installation and had to re-do it. So, even before our first camping trip, we had the Airstream in the shop TWICE. We were REALLY not happy.

Now, a year later and with a little time to cool off, we realize that it was not Airstream's fault the Dometic died. They bought what is supposed to be a quality unit, but Dometic had a bad run of them, and it bit me. It also was not Airstream's fault that my dealer doesn't know his a** from a hole in the ground. I have a little under a year left on my 2 year warranty, and after that, that dealer's service department will never see me again. As a matter of fact, if I have anything that needs warranty work before the warranty runs out, I may contact Airstream and see if I can take it to another dealer in town who doesn't carry Airstreams.

(Now, we can talk about the door latch issue, but that has its own thread that I started, and I won't repeat it here. Again, the dealer's service department quality, or lack thereof, showed through on that one too. Door Latch Thread)
__________________
Bobbo, Lin and the furry kid (45 pound rescue)
2017 F-150 4x4 SuperCab 3.5l EcoBoost V6
2017 Flying Cloud 23FB "BobLin Along"
Bobbo is offline   Reply With Quote
Old 07-18-2018, 09:54 PM   #37
3 Rivet Member
 
Martee's Avatar
 
2017 25' Flying Cloud
Waco , Texas
Join Date: May 2017
Posts: 191
Quote:
Originally Posted by cmonnette View Post
I learned today that Atwood not only makes the hot water heater on my AS but apparently the tongue jack as well. How do I know that you ask? Well as I was picking up my trailer from the dealer today after replacing the complete hot water heater after 3 failed boards guess what failed? Yep, the tongue jack. It failed right on the dealer's lot and the dealer had to keep it overnight to replace that as well. Apparently, the only other item in the trailer made by Atwood is the furnace. Wonder how long before that goes as well.

So after less than 4 months of ownership, I have made more trips to the dealer than I have camping trips. Really, this is what $70K gets you these days?

I can tell you one thing. Next time someone asks me about my Airstream, you know what I am goig to tell them. In fact, why wait for them to ask. Airstream, are you listening?
Yep, I can understand your frustration. And your complaints to Airstream and comments on this forum, help to improve the product for all future Airstream owners.

However, for every owner with bad Airstream experiences, there are hundreds of owners with very positive experiences. My new 2018 Flying Cloud 25FB has worked almost flawless.

After 8300 miles and 91 days camping, we have only had a very minor issue with hot water heater. The Attwood mixing valve screens were blocked by crystallization. Replaced the valve in 2 hours work....with help from this forum.

Surprisingly, a large majority of the problems with Airstream trailers are related to 3rd party equipment providers.
Martee is offline   Reply With Quote
Old 07-18-2018, 10:24 PM   #38
Some Guy
 
djarrett's Avatar

 
2018 28' Tommy Bahama
Nashville , Tennessee
Join Date: May 2015
Posts: 334
Quote:
Originally Posted by Martee View Post
A large majority of the problems with Airstream trailers are related to 3rd party equipment providers.
BINGO!!

I wish more would realize this -

For those with the issues with the Dometic Hot Water Heater, there is now a unit that is a plug and play replacement and is hot water on demand. I'll dig around for the info. As soon as my warranty expires, I'm replacing it with this unit.

D
__________________
The Jarretts
Nashville, Tennessee
2018 27' Tommy Bahama
2015 F250 TV-Petrol
WBCCI # 22342
djarrett is online now   Reply With Quote
Old 07-18-2018, 10:35 PM   #39
Rivet Master

 
2007 22' International CCD
Corona , California
Join Date: Jul 2013
Posts: 5,706
Repeated Water Heater Failures on 2018 FC 23FB

PrecisionTemp is one. Thatís why I no longer have a 6 gallon standard Atwood. Truma makes another tankless unit. Ainít cheap, but DW loves her endless hot water for showers...as long as we have hookups...
__________________
Rich, KE4GNK/AE, Overkill Engineering Dept.
'The Silver HamShack' ('07 International 22FB CCD 75th Anniversary)
Multiple Yaesu Ham Radios inside and many antennae sprouting from roof, ProPride hitch, Prodigy P2 controller.
2012 shortbed CrewMax 4x4 Toyota Tacoma TV with more antennae on it.
rmkrum is offline   Reply With Quote
Old 07-19-2018, 05:53 AM   #40
Rivet Master
 
2014 20' Flying Cloud
Long Island , New York
Join Date: Jun 2015
Posts: 8,994
Quote:
Originally Posted by Bobbo View Post
. . .
. . . It also was not Airstream's fault that my dealer doesn't know his a** from a hole in the ground.
. . .
Have to disagree with this.

It serves no one for AS to permit that dealer to remain aligned with the brand. Cancel the franchise, even if owners have to drive further.

OTRA15 is offline   Reply With Quote
Old 07-19-2018, 06:12 AM   #41
Rivet Master
 
2014 20' Flying Cloud
Long Island , New York
Join Date: Jun 2015
Posts: 8,994
If Airstream has vendors whose products fail at a rate above normal, then they should implement a new level of testing air conditioners, water heaters, and so forth . . .

. . . for several hours if necessary before each trailer leaves the factory.

“If the QC system is broke, FIX IT !!!”

Catching defective units in JC would be much cheaper than all the nonsense now required for the owners of new units to have to fix their own, basically!

OTRA15 is offline   Reply With Quote
Old 07-19-2018, 06:16 AM   #42
2 Rivet Member
 
2018 25' International
Kennesaw , Georgia
Join Date: Dec 2017
Posts: 21
Quote:
Originally Posted by wsrb View Post
We have this identical issue. Water heater won't work on electric or gas. It's quite difficult for us to get our new 2018 AS to the dealer too. They are backed up for weeks. So, I went out and purchased a new OEM control board. Unfortunately, it did not correct the problem and that dealer will not take the board back. So, that was $200 out the window. Sucked it up and dropped the AS off at the AS dealer to deal with it. So, it will be gone for weeks during the prime camping season. Really disappointing.

Regarding the Dinosaur board, I remember someone saying a jumper wire on the board would need to be cut? Any insight on that?

Thanks all.
To close the loop our dealer found our issue was a special uncommon fuse that was burnt. I pick the AS up on Friday and will find out exactly where that fuse is located.
__________________

wsrb is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Brake failures in 2017-2018 models Mike G Brakes & Brake Controllers 47 02-08-2018 08:24 PM
DirecTV Receiver Mounting in 2018 Flying Cloud 23FB DoogieLove Electronics & Connectivity 14 12-04-2017 02:41 AM
(2018) 23FB Dinette to Bed Ruffit General Interior Topics 4 11-16-2017 04:45 PM
Portable Solar for 2018 International 23FB weirdstuff Generators & Solar Power 12 09-12-2017 09:13 PM
Repeated Dometic A/C failures California27 Furnaces, Heaters, Fireplaces & Air Conditioning 23 09-06-2017 10:56 PM


Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 11:40 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.