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Old 11-17-2015, 09:04 AM   #15
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2014 31' Classic
2015 23' International
2013 25' FB International
Apache Junction , Arizona
Join Date: Sep 2012
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Between the 2014 and 2015 model year, Fantastic fans lost their "pull down to disengage the gear train from the motor" functionality. It is cheaper to make the motor and gear assembly without that capability.

That leak requires prompt attention to keep the floor from starting the usual rot process from water on it. You might be wise to drain the fresh water tank. That is a white spigot value usually between the two axles on the low side of the water tank. It is carefully positioned so you get as much tire dirt on your sleeve as possible.

The leak is probably not a burst pipe but an improperly squeezed PEX fitting or a loose transition attaching the waterline to the bottom of the sink or the inlet/outlet pipes of the water heater.

I have a 2015 23D and the outside shower fittings are behind the bathroom sink. Access through the rats nest of wires and plumbing will be a challenge at best. Make sure the outside shower valves are tightly closed and the shower head is not leaking.

The 23D has the water heater under the mattress. So there is an access hatch in the mattress support board to see the water heater. Conveniently, the mattress has to be removed to access the hatch. :roll eyes:

A new skill learned from Star Wars is to mentally hold the mattress in the air while working on the valves with two hands to keep from breaking the plastic fittings.

We found the dealer PDI was not done properly on our 23D and we had a lot of issues to correct. We went to a third party Airstream repair/restore facility (A&P Vintage Trailer Works) in Paradise, TX just northwest of the DFW airport. They are also an approved warranty repair facility. Paul Mayeux is very knowledgable.

A&P Vintage Trailer Works | Repair Restore Update Vintage Trailers by A&P Vintage Trailer Works

They have taken care of repair issues and custom modifications on both our 2014 Classic and the 2015 23D. They use the proper parts for the repairs, not the same plastic parts as originally installed that will break again next week. While they specialize in restorations, they also work on the new models.
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TV - 2012 Dodge 2500 4x4 Cummins HO, automatic, Centramatics, Kelderman level ride airbag suspension, bed shell

2014 31' Classic model 30 twin beds, 50 amp service, 900 watt solar system, Centramatics, Dill TPMS, disc brakes, 16" tires & wheels
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Old 11-17-2015, 09:26 AM   #16
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2016 30' International
Woodstock ON , North Fort Myers FL
Join Date: Jul 2014
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Our new 28' was delivered mid summer with an immediately obvious poorly fitted door, specially at it's lower right corner where we found almost an inch of play between the door and it's frame. Our dealer made a fair effort to improve the door fit however, as they knew we intended to visit Jackson Center for a tour, suggested we seek a fix from the home office.

Enroute to Florida for the winter, we arrived at Jackson Center and took up residence at their RV park where we met other owners who were seeking a variety of repairs including collision damage. Some weeks previously we had arranged a service appointment via email and in the intervening time we encountered 4 other, more simple issues we decided to let them resolve.

Much has been said about the 'mother ship' over the years and we could repeat a lot of positive comments but suffice to say our visit and subsequent repairs were completed fully and properly, the staff extremely helpful and without question fixed/replaced everything we mentioned in one working day.

Our door fit was completely repaired. While we don't know exactly how or what they did we do know it took the efforts of 2 techs and a good part of their working day as our other issues where minor in nature.

Our door is now perfect. Absolutely perfect in fit and finish.

We are fully satisfied and thank the staff at AS for their care, attention and willingness to make good on all of our issues.
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Old 11-17-2015, 10:12 AM   #17
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2014 31' Classic
2015 23' International
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Apache Junction , Arizona
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A proper QC training program at Airstream and a dedicated dealership actually doing the PDI would remove these repetitive QC issues before we actually drive home with our new unit. A poorly fitted door should never have left the factory and was an obvious issue to be found during the dealership PDI.

The dealers do not have the proper incentive to do a proper PDI as they get paid more to do warranty work after the sale. The cure could be the dealer gets no compensation for warranty issues that obviously (like the door gaps) should have been repaired before a customer ever saw the unit. They currently get a fee to do the PDI.

I reside in the Phoenix area and purchased our 2015 23D International Serenity with the factory installed equipment and interior we wanted on the East Coast as no 2015 23Ds were available locally except in the Pacific Northwest. The issues that have been discovered were from the lack of a proper PDI and manufacturing lack of QC. The dealer is over over 2,400 miles away and JC is t least 1900 miles away. Those are not convenient to say the least.

We have found an independent shop that can also do warranty work. The broken plastic pieces like cabinet latches are replaced with brass ones so they are not a future repair like these plastic latches that continually fail. That concept of replacing failed parts with more appropriate ones makes for customer satisfaction and repeat business for more custom work.

They have excellent wood workers and mechanics so the work is done properly the first time and the coach is returned clean enough to camp in on the way home. We did not have that kind of experience locally.
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TV - 2012 Dodge 2500 4x4 Cummins HO, automatic, Centramatics, Kelderman level ride airbag suspension, bed shell

2014 31' Classic model 30 twin beds, 50 amp service, 900 watt solar system, Centramatics, Dill TPMS, disc brakes, 16" tires & wheels
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Old 11-17-2015, 09:34 PM   #18
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2016 23' Flying Cloud
2010 19' Flying Cloud
Tulsa , Oklahoma
Join Date: May 2015
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Thanks for all good the info Switz! My fresh water tank is reading 0% so not too worried about continued leaking......just concerned where water has gone (behind the cabinet under the sink) that leaked from tubes. Hopefully just ran down and out the front from under the cabinet (rug was soaked). Sent off an email to dealer with a list of all issues/concerns. Btw - does your 23' have a bathroom vent? Mine doesn't and I'm a little concerned about venting condensation from shower.....
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Old 11-18-2015, 04:06 AM   #19
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2014 31' Classic
2015 23' International
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Apache Junction , Arizona
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We have the 2015 23D International Serenity with the old style air conditioner on the roof. The 2016 models have the "duct" system which may have changed what and where things go through the roof structure.

Our bathroom exhaust vent is the black circle behind the rear solar panel and beside the rear Maxxfan. Internally it is just inside the bathroom door.

One pushes up on the cross bar inside the fixture and then pushes the power button to operate the fan. When parked, we usually leave the vent lid pushed up just a little with no fan running to facilitate some air movement in the coach and help prevent condensation.

If you have a 23FB, I have not been in one so can not comment on that model. I downloaded both the 2016 Parts and Owners manuals for the Flying Cloud models and could not find any information for that fan location. Best bet is to call the dealer and hopefully they are smart enough to know where the fan is.
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TV - 2012 Dodge 2500 4x4 Cummins HO, automatic, Centramatics, Kelderman level ride airbag suspension, bed shell

2014 31' Classic model 30 twin beds, 50 amp service, 900 watt solar system, Centramatics, Dill TPMS, disc brakes, 16" tires & wheels
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