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Old 06-12-2019, 06:36 PM   #1
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Pealing

Not sure what to make of this. Purchased new four months ago. Click image for larger version

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ID:	343155Click image for larger version

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ID:	343156
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Old 06-12-2019, 07:30 PM   #2
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I would immediately take several very clear photos, send to your Jackson Center along with purchase, vin and any other time documentation and other info you may have regarding the purchase. Do it in writing, email is quick, also send to Jackson Center and your dealer by certified snail mail for followup. Do not hesitate.
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Old 06-12-2019, 09:46 PM   #3
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It's a manufacturing defect from Airstream's aluminum supplier.

Double suck.
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Old 06-12-2019, 09:51 PM   #4
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What a mess that’s going to be.
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Old 06-12-2019, 10:22 PM   #5
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That's really serious. I have never seen anything like that before. You need to get Jackson Center involved now.

Brian
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Old 06-13-2019, 06:59 AM   #6
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Sometimes things go wrong and I’ve always believe that how you handle yourself when things are going wrong says a lot about you. I just received a nice response from the dealer and from Jackson Center to let me know the problem is under warranty and they are going to fix it. Very happy to receive such a prompt response.
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Old 06-13-2019, 07:08 AM   #7
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Originally Posted by Larry1492 View Post
Sometimes things go wrong and I’ve always believe that how you handle yourself when things are going wrong says a lot about you. I just received a nice response from the dealer and from Jackson Center to let me know the problem is under warranty and they are going to fix it. Very happy to receive such a prompt response.
Great attitude, and I agree. I hope getting it fixed isn't too inconvenient for you. Maybe it will turn into a fun trip.
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Old 06-13-2019, 07:16 AM   #8
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Nice response from the Dealer, and JC will do the REPAIR...correct?🤔



Bob
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Old 06-13-2019, 08:54 AM   #9
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Nice response from the Dealer, and JC will do the REPAIR...correct?







Bob



Haven’t gotten that far yet Bob, they have started the claims process.
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Old 06-13-2019, 01:52 PM   #10
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Not sure what to make of this. Purchased new four months ago. Attachment 343155Attachment 343156
Hi Larry1492,*

We're very sorry to learn about the issue you are having. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.


Thank you.*
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Old 06-13-2019, 02:51 PM   #11
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There is no fixing the newer flouropolymer coated panels. Panel replacement is the only remedy. Then there is the issue of rivets..... built with bucked rivets, insist on bucked rivets, not Olympic rivets. Olympic rivets are just big pop rivets, thats the cheap way out!
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Old 06-13-2019, 05:50 PM   #12
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Hi Larry1492,*



We're very sorry to learn about the issue you are having. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.





Thank you.*


Thank you!
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Old 06-14-2019, 07:35 AM   #13
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Insist the panel replacement be done at the factory...PERIOD, no excuses.
They dropped the ball...they make it right.👍

Bob
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Old 06-14-2019, 09:05 AM   #14
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Insist the panel replacement be done at the factory...PERIOD, no excuses.

They dropped the ball...they make it right.



Bob



Thanks Bob. They have been grate so far and everything will work out. When I contacted airstream they immediately apologized for the problem and said it was under warranty and they are going to fix it. Its nobody’s fault and sometimes things go wrong but I did purchased new, unblemished and my expectation is that it will be fixed to factory specks. They seam to be jumping all over getting this fixed for me and I do appreciate that.
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