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06-12-2019, 06:36 PM
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#1
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3 Rivet Member
2019 23' Flying Cloud
Waterford
, New York
Join Date: Feb 2019
Posts: 150
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Pealing
Not sure what to make of this. Purchased new four months ago.
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06-12-2019, 07:30 PM
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#2
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Rivet Master
2007 25' Safari FB SE
2000 30' Excella
1999 30' Excella 1000
Low Country
, South Carolina
Join Date: Feb 2004
Posts: 820
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I would immediately take several very clear photos, send to your Jackson Center along with purchase, vin and any other time documentation and other info you may have regarding the purchase. Do it in writing, email is quick, also send to Jackson Center and your dealer by certified snail mail for followup. Do not hesitate.
__________________
StreamNTyme
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06-12-2019, 09:46 PM
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#3
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Rivet Master
1972 31' Sovereign
1975 31' Excella 500
Currently Looking...
Benton
, Arkansas
Join Date: Mar 2013
Posts: 5,868
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It's a manufacturing defect from Airstream's aluminum supplier.
Double suck.
__________________
The fact that I am opinionated does not presuppose that I am wrong......
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06-12-2019, 09:51 PM
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#4
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Overkill Specialist
Commercial Member
2020 30’ Globetrotter
2014 23' International
Dadeville
, Alabama
Join Date: Oct 2015
Posts: 4,516
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What a mess that’s going to be.
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06-12-2019, 10:22 PM
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#5
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Moderator
2015 25' FB Flying Cloud
2012 23' FB Flying Cloud
2005 25' Safari
Santa Rosa Beach
, Florida
Join Date: Jul 2006
Posts: 13,159
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That's really serious. I have never seen anything like that before. You need to get Jackson Center involved now.
Brian
__________________
SuEllyn & Brian McCabe
WBCCI #3628 -- AIR #14872 -- TAC #FL-7
2015 FC 25' FB (Lucy) with ProPride
2020 Silverado 2500 (Vivian)
2023 Rivian R1T (Opal)
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06-13-2019, 06:59 AM
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#6
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3 Rivet Member
2019 23' Flying Cloud
Waterford
, New York
Join Date: Feb 2019
Posts: 150
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Sometimes things go wrong and I’ve always believe that how you handle yourself when things are going wrong says a lot about you. I just received a nice response from the dealer and from Jackson Center to let me know the problem is under warranty and they are going to fix it. Very happy to receive such a prompt response.
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06-13-2019, 07:08 AM
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#7
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Rivet Master
2016 25' Flying Cloud
Jupiter
, Florida
Join Date: Nov 2015
Posts: 1,140
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Quote:
Originally Posted by Larry1492
Sometimes things go wrong and I’ve always believe that how you handle yourself when things are going wrong says a lot about you. I just received a nice response from the dealer and from Jackson Center to let me know the problem is under warranty and they are going to fix it. Very happy to receive such a prompt response.
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Great attitude, and I agree. I hope getting it fixed isn't too inconvenient for you. Maybe it will turn into a fun trip.
__________________
"A good traveler has no fixed plans, and is not intent on arriving." - Lao Tzu
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06-13-2019, 07:16 AM
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#8
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"Cloudsplitter"
2003 25' Classic
Houstatlantavegas
, Malebolgia
Join Date: Jun 2007
Posts: 20,000
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Nice response from the Dealer, and JC will do the REPAIR...correct?🤔
Bob
🇺🇸
__________________
I’m done with ‘adulting’…Let’s go find Bigfoot.
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06-13-2019, 08:54 AM
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#9
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3 Rivet Member
2019 23' Flying Cloud
Waterford
, New York
Join Date: Feb 2019
Posts: 150
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Quote:
Originally Posted by ROBERT CROSS
Nice response from the Dealer, and JC will do the REPAIR...correct?[emoji848]
Bob
[emoji631]
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Haven’t gotten that far yet Bob, they have started the claims process.
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06-13-2019, 01:52 PM
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#10
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Airstream Ambassador
Jackson Center
, Ohio
Join Date: Feb 2017
Posts: 742
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Quote:
Originally Posted by Larry1492
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Hi Larry1492,*
We're very sorry to learn about the issue you are having. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.
Thank you.*
__________________
Official account for Airstream, Inc.
Airstream Customer Service and Technical Support can be reached at 1 (877) 596-6111, option 1.
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06-13-2019, 02:51 PM
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#11
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Overland Adventurer
1991 34' Excella
2009 34' Panamerica
Telluride
, Colorado
Join Date: May 2012
Posts: 2,476
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There is no fixing the newer flouropolymer coated panels. Panel replacement is the only remedy. Then there is the issue of rivets..... built with bucked rivets, insist on bucked rivets, not Olympic rivets. Olympic rivets are just big pop rivets, thats the cheap way out!
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06-13-2019, 05:50 PM
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#12
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3 Rivet Member
2019 23' Flying Cloud
Waterford
, New York
Join Date: Feb 2019
Posts: 150
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Quote:
Originally Posted by AirstreamInc
Hi Larry1492,*
We're very sorry to learn about the issue you are having. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.
Thank you.*
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Thank you!
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06-14-2019, 07:35 AM
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#13
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"Cloudsplitter"
2003 25' Classic
Houstatlantavegas
, Malebolgia
Join Date: Jun 2007
Posts: 20,000
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Insist the panel replacement be done at the factory...PERIOD, no excuses.
They dropped the ball...they make it right.👍
Bob
🇺🇸
__________________
I’m done with ‘adulting’…Let’s go find Bigfoot.
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06-14-2019, 09:05 AM
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#14
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3 Rivet Member
2019 23' Flying Cloud
Waterford
, New York
Join Date: Feb 2019
Posts: 150
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Quote:
Originally Posted by ROBERT CROSS
Insist the panel replacement be done at the factory...PERIOD, no excuses.
They dropped the ball...they make it right.[emoji106]
Bob
[emoji631]
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Thanks Bob. They have been grate so far and everything will work out. When I contacted airstream they immediately apologized for the problem and said it was under warranty and they are going to fix it. Its nobody’s fault and sometimes things go wrong but I did purchased new, unblemished and my expectation is that it will be fixed to factory specks. They seam to be jumping all over getting this fixed for me and I do appreciate that.
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07-09-2019, 05:17 AM
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#15
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2 Rivet Member
2020 28' Flying Cloud
on the road
, TN
Join Date: Jan 2006
Posts: 57
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Larry1942 so sorry too see this on your new trailer! We just purchased 26 flying cloud will have to watch it close after seeing this on yours!
Travel safely always.
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07-11-2019, 10:31 AM
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#16
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3 Rivet Member
2019 23' Flying Cloud
Waterford
, New York
Join Date: Feb 2019
Posts: 150
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The arrangements have
been made, the beginning of
November my 23fb goes back to Jackson Center to have
Pealing panels replaced. It’s
Good timing, I will be done with it for the summer but it will be done before I go south. The dealer and Airstream have been great and i,m looking forward to posting before and after photos.
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07-11-2019, 10:45 AM
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#17
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Site Team
2009 25' FB International
2018 27' Globetrotter
Tavares
, Florida
Join Date: Mar 2014
Posts: 3,725
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Makes me wonder if they have contained the failure to a certain lot of material and/or AS's built with it. If bad material was not discovered early there could be many AS's with this defect!
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11-07-2019, 07:23 AM
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#18
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3 Rivet Member
2019 23' Flying Cloud
Waterford
, New York
Join Date: Feb 2019
Posts: 150
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My 23B is in Jackson Center getting repaired. Getting excited, it should be ready in the next couple of days. Can’t wait to get it home and packed for a couple weeks in Florida.
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11-14-2019, 07:48 AM
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#19
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Rivet Master
1972 31' Sovereign
1975 31' Excella 500
Currently Looking...
Benton
, Arkansas
Join Date: Mar 2013
Posts: 5,868
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I'm glad they're getting it squared up for you, happy camping in warm Florida.
I'm sitting here in Southern IL, on the way to Chicago for a convention....
It's cold....
__________________
The fact that I am opinionated does not presuppose that I am wrong......
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11-19-2019, 09:54 AM
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#20
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3 Rivet Member
2019 23' Flying Cloud
Waterford
, New York
Join Date: Feb 2019
Posts: 150
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I made it home just before the snow. The folks in Jackson Center do great work. There is no evidence that there ever was a problem. Here are the after photo’s.
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