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Old 05-22-2018, 01:56 PM   #1
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2015 28' Flying Cloud
Cumming , Georgia
Join Date: Jul 2014
Posts: 269
Very disappointed 2018 Classic 33

First trip out in new Classic 33.

1. Limited hot water

2. Cold water shower. Water streamed thru glass doors like no glass there. Bathroom floor half covered with water before I noticed.

3. Shower wand has more water coming out of hose than head. Could not tighten enough to stop.

4. New and great projection TV ONLY WORKS WITH OVER THE AIR CHANNELS—-NOT CABLE!

Have left two messages with JC over 4 hrs ago. No response.

Really regret trading up my 2015 FC 28. Called local dealer. We can drop rig off 1 week from now, but no guarantee as to when they’ll get to it.
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Old 05-22-2018, 02:15 PM   #2
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Lancaster , California
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Such a bummer.

I'm not an expert for sure (newbie) but when I got my AS last month I had the same issue with the shower. I texted my sales guy and he told me exactly what the issue was
(which tells me its not uncommon).

Turns out the bottom horizontal channel hadn't been sealed where it meets the wall mounted vertical channel. My 12yo fixed it in about 5 minutes with a $2 tube of silicone from walmart. Annoying, yes.
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Old 05-22-2018, 02:21 PM   #3
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2017 30' Classic
Titusville , Florida
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Ron, sorry to hear you are having issues. Before you take it back to the dealer and have it sit there for weeks and weeks please start reading the Much Ado Alde thread. Cold showers is covered in detail along with several steps you can do on your own without getting the dealer involved. The new projection TV is also covered in another thread.
What you are experiencing is not unusual, in fact it’s pretty common. I am not the most handy person and I was able to get my Alde system working perfectly without any special tools or training. Please, please read the Alde thread and save yourself weeks of waiting for someone else to make the mostly minor adjustments.
Yes, yes, we all know how much we all paid for these new puppies. Yes, QC sucks. You really have two choices, dive in and get to know your Alde system and your Big, projection Television or take it back to the dealer and pretty much kiss your summer travels goodbye. I know exactly how frustrating it is, been there myself on my 2017 Classic and I didn’t have any experience with any RV before, if I can fix mine, I bet you can fix yours as well.
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Old 05-22-2018, 02:51 PM   #4
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Airstream....some assembly required.
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Old 05-22-2018, 04:39 PM   #5
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1992 29' Excella
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I can only try to imagine how you must feel! I'm sure you're extremely disappointed and wondering how these kind of things can be missed when the trailer was built. I know I'd be pi$$ed-off in a big way! On the other hand, bringing the trailer back to a dealer may only increase your frustration.

After you've had time to think it through it may make sense to document the problems, work with your dealer for a some form of compensation (some free accessories perhaps) and simply perform the fixes yourself. If you can fix the problems yourself you'll be able to continue using the trailer and be well on your way to making memories as you travel down the road.

As others have mentioned, there are threads that address some of your issues. The leaking shower head might be as simple as a rubber washer.
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Old 05-22-2018, 10:34 PM   #6
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2015 25' Flying Cloud
2018 33' Classic
Pullman , Washington
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You should be able to get regular cable channels on the bedroom TV. The issues with cable on the projection TV are well documented.
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Old 05-23-2018, 09:24 AM   #7
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2017 19' Flying Cloud
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My shower head had that issue. Figured out it had gotten frozen with residual water. I now take it off for the winter and throw it in a box with other stuff I store inside.
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Old 05-23-2018, 09:33 AM   #8
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2017 25' Flying Cloud
the woodlands , Texas
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We also had the same issue with the shower- yep, it wasn't caulked at the bottom. Easy fix but really disappointing when you are paying so much money for "quality". I agree with others, fix it yourself or go to JC and have them do it. They are fast, but there may not be appointments until August now. However you may have some leverage with a new 33. Good luck.
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Old 05-23-2018, 09:40 AM   #9
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Sacramento , California
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Wow... the factory is pushing out unfinished and UNTESTED trailers again... wonder what happened to QC and full system testing as they show in the sales pix. Oh well

Makes me go back to my 85 and say... nice trailer ... nice trailer... and with all the money I saved... I can tour for a year on the road as well... FREE....

But, I am sure it had to go through growing pains.. with the orginal' owner.. however their was no record of it going back to the dealer except for the scheduled checkup and lub'n. So might have gotten a good one to go... grin...

Trailers are like boats and planes... you are happy the first day you get it.. and the last day you sell it to someone else.. between those dates... you get out your checkbook.

The adventure contenues.
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Old 05-23-2018, 10:17 AM   #10
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Johnson City , Texas
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Quote:
Originally Posted by GM Airstream View Post
Wow... the factory is pushing out unfinished and UNTESTED trailers again... wonder what happened to QC and full system testing as they show in the sales pix. Oh well
As proved in hundreds of AirForums posts, Airstream's quality assurance process remains a complete failure. You can rest assured that you will have problems. Also, given the repeated "some assembly required" comment, Airstream's quality control testing and inspection must be "gundecked".

Thanks for posting your findings. Hope everyone continues posting all the lack-of-quality issues they encounter.

73/gus
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Old 05-23-2018, 10:23 AM   #11
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Jackson Center , Ohio
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Hi DeltaRon,

We are very sorry to hear about the issues you are having with your 2018 Classic. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team.

You can also reach Airstream Customer Service and Technical Support at customer_support@airstream.com

We look forward to helping you get this resolved.
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Old 05-23-2018, 10:33 AM   #12
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2018 30' Classic
Santa Rosa , California
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Sorry to hear about your problems. With regard to leaking, the shower configuration in your 33' Classic is, of course, different than the one in our 2018 30' Classic, but the hot water production should be similar. We have been able to take comfortable back to back showers with no lack of hot water. Just make sure to initiate the shower boost feature 15 minutes or so in advance of beginning to shower. And as has been mentioned already, be sure to read through the Much Ado about Alde thread for useful info about the hot water system in the Classic.
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Old 05-23-2018, 10:45 AM   #13
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Seattle , Washington
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Remember the good old days when you could press 1 button to light your hot water heater and the hot water would just magically WORK without any glimmer of a headache?

Remember when if it was cold out you could slide the little switch on the furnace thermostat and the trailer would blissfully warm right up?

...and not a damn touchscreen in sight! Bleck!!!!

Why would you pay $150 thousand dollars to NOT have such easy reliable systems that actually work?
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Old 05-23-2018, 11:24 AM   #14
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2018 33' Classic
Irvine , CA
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Posts: 22
Oh please, there are plenty posts for help with "good old days" trailers where water, hot or cold, doesn't work because turning/flicking/pushing the dial/button/switch didn't work (bleck!!!).

There have definitely been issues with Classic 2018's, but they are well documented and either solved by fellow Airstreamers advice here, tech support at HQ, or (gasp) under warranty. You know, warranty repair/replacement that you get with NEW stuff.

Before you set out to paint your opinion all over other peoples' misery or problems, trying using a smaller brush rather than a giant roller. Or maybe just don't say anything at all.

Hang in there, Delta Ron, I had similar issues with the hot water (and definitely other stuff) and I can tell you they were quickly resolved when I notified the dealer or called tech support at HQ. I enjoy hot and long showers at the touch of a button now :-)

Quote:
Originally Posted by HUSK N TUSK View Post
Remember the good old days when you could press 1 button to light your hot water heater and the hot water would just magically WORK without any glimmer of a headache?

Remember when if it was cold out you could slide the little switch on the furnace thermostat and the trailer would blissfully warm right up?

...and not a damn touchscreen in sight! Bleck!!!!

Why would you pay $150 thousand dollars to NOT have such easy reliable systems that actually work?
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