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Old 05-11-2019, 10:24 AM   #43
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Originally Posted by turk123 View Post
Too bad we cannot get into the Peplink's user interface.
You can, you just lose access to the airstream app apparently. You can reset the Peplink to factory defaults and assume full control over it.

I may be in that situation right now, though I haven't touched the Peplink. If I'm on a local WiFi connection to the trailers system, I can access all of the features just fine. The moment I'm on a remote connection (like from home or if I turn WiFi off while at the trailer), the location information works, but it tells me the trailer is offline (even when it is powered).

Airstream had me call AT&T because they said they can see it just fine. AT&T said their part was working fine. They want me to remove the app and reinstall. I'll do that today, but I don't see how that is the problem. All of my phones are experiencing the same issue.
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Old 05-11-2019, 11:46 AM   #44
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You can, you just lose access to the airstream app apparently. You can reset the Peplink to factory defaults and assume full control over it.

I may be in that situation right now, though I haven't touched the Peplink. If I'm on a local WiFi connection to the trailers system, I can access all of the features just fine. The moment I'm on a remote connection (like from home or if I turn WiFi off while at the trailer), the location information works, but it tells me the trailer is offline (even when it is powered).

Airstream had me call AT&T because they said they can see it just fine. AT&T said their part was working fine. They want me to remove the app and reinstall. I'll do that today, but I don't see how that is the problem. All of my phones are experiencing the same issue.
It's a bug. After leaving your trailer after using the software, the next time you use the software it tries to get the information locally again. Close the app, hit your airplane mode or shut off wifi, then turn on airplane mode and open the app. It should work. I see this all the time after I leave the trailer.
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Old 05-11-2019, 01:42 PM   #45
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Originally Posted by turk123 View Post
It's a bug. After leaving your trailer after using the software, the next time you use the software it tries to get the information locally again. Close the app, hit your airplane mode or shut off wifi, then turn on airplane mode and open the app. It should work. I see this all the time after I leave the trailer.
That didn't work. Removing the app and re-installing didn't work either. I'm going to have to call Airstream again on Monday.
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Old 05-12-2019, 05:37 AM   #46
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Bob, I don't think UnConnected is saying that AT&T owns the issue. The statement was that Airstream should "own this issue, get with AT&T, resolve it with a recall..."

But in actuality Airstream needs to continue to work with Peplink, who provides the cellular modem that uses an AT&T sim to talk to the AT&T network for connectivity.

I am traveling west to east this week. Airstream Connected has been functional but I think a Airstream should consider offering either AT&T or Verizon.

In my experience AT&T works best out East and Verizon works best in the West.

Heck - take it a step further - TWO sims, one AT&T and the other Verizon!
Hi

The phrase used was:

" ... get with AT&T, resolve it with a recall, etc ....."

Indeed that *is* saying that AT&T is part of the fix.

Bob
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Old 05-13-2019, 05:04 PM   #47
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Quote:
Originally Posted by uncle_bob View Post
Hi



The phrase used was:



" ... get with AT&T, resolve it with a recall, etc ....."



Indeed that *is* saying that AT&T is part of the fix.



Bob


My point was “own” vs “involved”. Agree they are part of the fix.... but Airstream should own the issue.
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Old 05-15-2019, 06:17 PM   #48
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So I have read through the posts about the internet connectivity issues. And I have similar problems. Although, I have done some streaming of video from the tv at least once.

I just want to be sure I have the steps necessary to get it working with the wireless router work around.

1. You have to call AS to turn off the WAN over WiFi. (This is the whole point for me. Campground wifi is useless!) Just call Customer Service or do you have to get to someone specific?

2. Then you buy a wireless router that you plug into the Ethernet port on the existing Peplink. Is there any way to buy an incompatible router? Models are always changing. Is there specifications to be aware of?

3. You have follow the directions to get it power from inside the wall from the preflight post with the pictures. This is the most intimidating aspect of the whole thing. Hopefully, the pictures will do the trick. Any specific tools necessary for the wiring aspect besides the screwdriver that gets you into the area?

4. You configure the new router to provide WiFi within the trailer with the increased speed and device connectivity.

5. If for some reason you want campground WiFi, you merely direct you device to the alternative WiFi.

Does this summary the steps or have I missed something?

I need some extended time at the trailer to make this work and my school vacation doesn’t start for another month and a half! Until then our unlimited Verizon plan probably won’t be overtaxed with just being there on the weekends.

Thanks for all the help. Speaker and subwoofers will come after internet connectivity and shower leak!

Amy
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Old 05-15-2019, 11:29 PM   #49
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Originally Posted by ajwbarnard View Post
So I have read through the posts about the internet connectivity issues. And I have similar problems. Although, I have done some streaming of video from the tv at least once.

I just want to be sure I have the steps necessary to get it working with the wireless router work around.

1. You have to call AS to turn off the WAN over WiFi. (This is the whole point for me. Campground wifi is useless!) Just call Customer Service or do you have to get to someone specific?

2. Then you buy a wireless router that you plug into the Ethernet port on the existing Peplink. Is there any way to buy an incompatible router? Models are always changing. Is there specifications to be aware of?

3. You have follow the directions to get it power from inside the wall from the preflight post with the pictures. This is the most intimidating aspect of the whole thing. Hopefully, the pictures will do the trick. Any specific tools necessary for the wiring aspect besides the screwdriver that gets you into the area?

4. You configure the new router to provide WiFi within the trailer with the increased speed and device connectivity.

5. If for some reason you want campground WiFi, you merely direct you device to the alternative WiFi.

Does this summary the steps or have I missed something?

I need some extended time at the trailer to make this work and my school vacation doesn’t start for another month and a half! Until then our unlimited Verizon plan probably won’t be overtaxed with just being there on the weekends.

Thanks for all the help. Speaker and subwoofers will come after internet connectivity and shower leak!

Amy
1. Just call customer service and request the change.

2. You need to get a dual band router. 2.4 ghz and 5 ghz. Also, make sure the transformer that comes with it is 12v.

3. Just a screw driver. You will also want a 5 A fuse.

4. Yes. You want to pay attention to the dual band aspects. The 5 ghz band will double your speed. Label it Air5 so you know which WiFi to log into.

5. Yep! That is correct. Just use your phone or Ipad to log into the wifi provided by the campground. It probably wont work, but you can try! : )

Make sure you are logging into your second router (air5) and not the "airestream XXXX" sidd
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Old 05-15-2019, 11:39 PM   #50
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I once again want everyone to know that Airstream's solution is very solid, but is missing the final component, 5ghz. It also has a problem with the WiFi as WAN that is inherent with the Peplink modem. It will slow you down 10x.

Shut off the WiFi as Wan by calling Airstream customer support and buy yourself a dual-band router to plug into the available port on the Peplink.

It's not rocket science, just good practice to improve the faults of the Peplink modem.

Airstream's equipment is very solid. It amazes me how well it can pull in an ATT tower from so far away. Forget Weboost! It can't hold a candle to this system and its unlimited data without throttling. I am still amazed e every time we move with the connectivity I have. The hardware is very solid. It just needs a few tweaks to get the most out of it.
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Old 05-16-2019, 03:39 AM   #51
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turk123 is really the expert on this. He debugged much of the AS / PepLink issue through sheer perseverance. Sorry if you know all this below.

You should purchase two plug-in female crimp connectors. When you get the side panel open and see all the electronics, you will see the 12v fuse bus panel. Three of the buses do not have fuses but are powered. Plug in a 5 amp 12v fuse into one of the empty buses. The bus will supply 12v positive. Cut the 12v power supply off the new router. Crimp the connectors on to the wires. Plug the positive connector on to the bus and the negative onto a group of male plugs that just looks like they are fastened to the electrical board. This is the 12v negative connection Voila, the new router is powered.

Caveats: Twelve volts has polarity, unlike AC. it matters which side plugs into 12v positive. The wall wart you are cutting off changes 120v AC into 12v DC. The wires from the wall wart have a "tracer" (marking, usually a dashed white line on one of the black wires) to mark which side is positive. Unfortunately, this is not standardized and the tracer might be on the negative wire. Use a voltmeter to determine the polarity coming out of the wall wart then match that using the tracer to the proper polarity going into your new router. Be careful to purchase a router with a 12v power supply or just purchase the TP-Link 1200 that turk123 uses, available on Amazon.
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Old 05-16-2019, 06:22 AM   #52
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Smart App and Router WiFi Network Issues

We did ours a little different but it works for us. We have a 2017 Classic so there is no speaker where my peplink[ATTACH][/ATTACH][ATTACH]is mounted, so we chose to buy a mini power strip since our blue ray player and peplink were using the plug and just plugged in the wireless router. Now we can only use the wireless router if we are plugged in to electric, but most of our camping is at full hook up sites so it’s not a big deal to us. When we are not plugged in I can still access the peplink through 12v. We also bought a Netgear AC1200 router at Walmart site we were out camping when we installed it and it works great. We stream HBO go, Netflix Amazon Prime, etc, with no problems.
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Old 05-17-2019, 06:32 PM   #53
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I had AS on the phone today to disable my WAN over camp WiFi. But they couldn’t do it because it was not connected. It is not showing connected from the app. How do you resolve that and why isn’t it connected?
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Old 05-17-2019, 07:04 PM   #54
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Did you sign up with att?
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Old 05-17-2019, 09:57 PM   #55
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Quote:
Originally Posted by turk123 View Post
I once again want everyone to know that Airstream's solution is very solid, but is missing the final component, 5ghz. It also has a problem with the WiFi as WAN that is inherent with the Peplink modem. It will slow you down 10x.

Shut off the WiFi as Wan by calling Airstream customer support and buy yourself a dual-band router to plug into the available port on the Peplink.

It's not rocket science, just good practice to improve the faults of the Peplink modem.

Airstream's equipment is very solid. It amazes me how well it can pull in an ATT tower from so far away. Forget Weboost! It can't hold a candle to this system and its unlimited data without throttling. I am still amazed e every time we move with the connectivity I have. The hardware is very solid. It just needs a few tweaks to get the most out of it.
I second this. I purchased Airstream Connected so that I could work from the Airstream. I require email, webex audio and video meetings and the DW likes to stream DirectTV in the bedroom while I work.

I worked this entire week from the Jellystone campground in St. Louis and Airstream Connected was rock solid. Not one issue with connectivity.

Yeah - they need to fix their router issues, but those issues can be overcome and it is hard to beat the $360 a year AT&T data plan.

Next - Austin, Tx for a week then on to North Carolina. We intend to put Airstream Connected to work!
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Old 05-18-2019, 03:27 AM   #56
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Smart App and Router WiFi Network Issues

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Did you sign up with att?


It has been working in the past. I have streamed video, used the remote app to turn off lights etc. I had taken a picture of the app saying to vehicle was not connected, but lost the post. But then I went in and flipped the switch on the app to prioritize cellular data and now all appears to be functioning again. Why is that? I am getting about 10 mbps on a Speedtest up and down on the AS WiFi. Was it disconnected because it was trying to connect over the campground WiFi which only minimally works? BTW I am getting about 16 mbps on Verizon LTE, but my plan will throttle when towers are busy. This sometimes happens on summer weekends.
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