Quality problems with our 2019 Classic 33 Twin

[ghaynes755]

Be proactive. Posting on a forum, waiting for a response, dropping them an email.? Pickup the phone and call them...

[ProTech]

Originally Posted by ghaynes755

Be proactive. Posting on a forum, waiting for a response, dropping them an email.? Pickup the phone and call them...

Thanks. But I've never had success getting airstream to do anything about my problems before. Just wondering if this guy actually ever helped any one or just away to make it looks like AS is concerned about owner issues.

[panamerican]

Originally Posted by ghaynes755

Be proactive. Posting on a forum, waiting for a response, dropping them an email.? Pickup the phone and call them...

Look, I get that comment, and I myself almost always call and I have never had a problem getting someone on the phone...for the most part.

Today, with all the various platforms out there in which to reach and interact with one's customers, the alternative methods should be just as good. I say that from the standpoint of a 3rd party reading this on a forum not having the full story, but a sense that if a company directly engages on alternative platforms of communication, they have to be monitored, managed and responded to just like a call, otherwise what's the point of being on alternate platforms?

[AirstreamInc]

Originally Posted by ProTech

Has anyone sent in info and gotten back a responds from this AirsteamInc. post? I haven't.

Hi there,

We have followed up with Customer Service and Technical Support. Someone should be reaching out shortly.

Thank you.

[BigSxyWhtGuy]

Yes but not messaging on the forum. Call them direct or email them direct.

[SYC2Vette]

It seems to me there is a business opportunity for someone here. Honestly a capable mechanical technician could take a new Airstream and go through and fix the issues that we are seeing reported by so many owners, repair them fairly easily (with some exceptions) and then get the new owners happily on the road. Were I not mechanically capable, I would be willing to pay perhaps $1000 plus parts for this service. We can justifiably complain we should not have to do this, but the reality appears to be it is needed and many of us would not trust our dealers to do anything (sad but apparently true in many cases). A matter of what your time is worth, I would prefer this to working with the factory and the dealer to getting it done for free (and in the case of the dealer in many cases apparently likely not having it done correctly)

[ProTech]

Originally Posted by BigSxyWhtGuy

Yes but not messaging on the forum. Call them direct or email them direct.

Attachment 357651

I didn’t message them I emailed them. It took this post for them to respond, so I responded again via email and have heard nothing more.

[ProTech]

Originally Posted by SYC2Vette

It seems to me there is a business opportunity for someone here. Honestly a capable mechanical technician could take a new Airstream and go through and fix the issues that we are seeing reported by so many owners, repair them fairly easily (with some exceptions) and then get the new owners happily on the road. Were I not mechanically capable, I would be willing to pay perhaps $1000 plus parts for this service. We can justifiably complain we should not have to do this, but the reality appears to be it is needed and many of us would not trust our dealers to do anything (sad but apparently true in many cases). A matter of what your time is worth, I would prefer this to working with the factory and the dealer to getting it done for free (and in the case of the dealer in many cases apparently likely not having it done correctly)

This would be a great idea if you could find techs to do the work. The dealers I’ve been to are all under staffed. The factory probably can find good workers either this poor quality is going to come out.

[gypsydad]

Originally Posted by ProTech

I didn’t message them I emailed them. It took this post for them to respond, so I responded again via email and have heard nothing more.

Have you been to JC in Ohio, yet? It's an impressive facility with dedicated employees, from what I saw. When i visited for the 1st time in October, I was surprised how busy they were, but still very attentive when there getting some work done. Many of us were first time visitors, but several folks have the means to visit more often...I was impressed with how they handle customers so well and do their best to quickly take care of issues or new install requests.

With the Holidays, it may take a bit for an email or text reply; call them...not making excuses, but life happens all of us... I have found AS tech support to be very responsive with issues, when i have called. Also found them to send emplacement parts, when requested, pretty quickly...4th AS since 2007...no issues with factory when i have contacted them directly. Good luck...

[Silvr_Bullet]

I think the facility is closed through the Holidays

[Mike0392]

Update
Got a call from the dealer last week. Still waiting for the front stone guard and the replacement wet wall floor to ceiling piece. Been, what 4 months waiting for the parts? Other repairs done and I can take it now but why? To have it sit at the dealer another 4 months at a later date?

[Mike0392]

Update
Airstream finally sent the front stone guard and the wood wall outer panel that covers the wet wall. All finished. I’ll drive down the mountain tomorrow and pick it up. Been so much snow here in Estes Park there was no way to back it up the driveway hill on the ice. Been waiting for mr sun to do his thing for 3 weeks.

[AKmtnpilot]

I have to agree with most of the comments. My 2019 has had QC problems. The sales pitch was that Airstream did this special test on the electrical system etc. The very first trip, I got a full voltage shock when I touched the trailer on wet pavement. Jackson Center got me inn three days and found the main inlet wire was crushed. So much for "special testing". We took the tour of the factory and it was so crowded and mishmash it is no wonder they have QC problems. Hopefully, this will improve with the new building. Still like the trailer!!!

[Jaxon]

Originally Posted by BigSxyWhtGuy

I’m happy that airstream gave us a two year bumper to bumper no hassle warranty. The newest ones have three years, evident they stand behind their product!

.
Hummm... For years, Airstreams used to have a lifetime warranty... back in the day, that is...
.

[ROBERT CROSS]

Hummm...it's not so much that AS doesn't stand behind their trailers.👍
Whats more concerning is how far behind they DO stand.

I guess it has more to do with how long the journey back to JC actually is.

Bob
🇺🇸

[AKmtnpilot]

Remember all. I'ts a THOR COMPANY now.

[Froglips]

I was just on the phone to Airstream this morning. Airstream now has only two customer service reps, Corey and Mike. FYI, Corey is the expert on the wireless system and CZone. I have talked to at least two other people at Airstream that are no longer there. Just saying, this isn't moving in the right direction. If I ever call Airstream and get someone who is obviously ESL and living in a vastly different time zone, the Airstream goes up for sale the next day.
Do you hear me Thor?

[n2916s]

Originally Posted by AKmtnpilot

Remember all. I'ts a THOR COMPANY now.

It’s been a THOR company since the 1980’s.

[BigSxyWhtGuy]

Lol, I was just about to post the same thing.... airstream was THOR’s first acquisition.

[Mike0392]

Got my airstream home yesterday. We found the batteries dead. Technician checked out the solar system, module failure. Everything else is fixed. Got rig plugged in and we will see if the batteries recover.