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Old 12-13-2015, 10:13 AM   #57
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A good PDI is supposedly part of the contract between a dealer and Airstream. Whether that actually happens shows up in the issues we see posted in the forums that occurred as a result of either no PDI other than a haphazard wash job, or a visually impaired employee who could not "see" 1" gaps in the main door of the trailer.

I think that in some cases, the PDI form is filled out over coffee in the employee lounge, similar to the gun mount inspections on my ship in the Navy. We found less than 25% of the required oil in the hydraulic barrel recoil mechanism when the ship went into the yards. Fortunately the 21 man gun crews were not killed during the live firing just before the yard experience.

We just get the frustrations of easily prevented issues if folks just did their jobs.
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Old 12-13-2015, 10:19 AM   #58
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As I said, a proper pdi would catch a good deal of these problems before delivery to customer. Ther are always things that show up after use, but the obvious like an inoperable stove top, doors scratches should be caught before delivery.
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Old 12-13-2015, 05:22 PM   #59
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As I said, a proper pdi would catch a good deal of these problems before delivery to customer. Ther are always things that show up after use, but the obvious like an inoperable stove top, doors scratches should be caught before delivery.
I believe I discovered a problem with your theory.

We bought our 2010 in Aug of 2009. When we showed up to pick up the trailer, right at first glance, we noticed several gouges and scratches obviously caused by hurried and rough installation practices. There were a few other things that obviously needed repair or replacement. Our detailed inspection found other not so obvious problems. I asked the dealership's service manager why these problems were not addressed prior to us arriving to pick up the trailer. His response to me was that Airstream would not pay them to repair anything, until the customer reported the problem. I have no doubt that this is still the policy, or there would not be so many owners showing up to find problems with their trailer.

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Old 12-13-2015, 07:19 PM   #60
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I believe that is incorrect and only a way put off the work. I don't think that is AS policy. And it's not a theory, it's fact. You just need to go to a better, competent dealer.
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Old 12-13-2015, 07:31 PM   #61
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This link has some helpful insights in to the costs of poor quality.

http://www.isixsigma.com/implementat...failure-costs/
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Old 12-13-2015, 08:01 PM   #62
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Does your trailer insurance not cover repair of the damage?
That's another story. Once I knew we'd be picking up the trailer on a certain date, I called my agent. He said, "call me after you get it. You're automatically insured for 30 days after purchase anyway."

So when my new iPhone died on the trip and I was without my contacts, I figured I'd call once we got home. I'll never do that again.

Long story short, we are now covered (and were at the time of the accident), but it was very awkward to call the agent to get coverage after the accident and after making the claim. During the phone conversation with him, he was obviously thrown and had to put us on hold and call us back several times before he agreed that, yes, we had been covered.

I don't think our insurance company has a clue about Airstreams. (When our agent asked the purchase price, he didn't believe us that it didn't have an engine, ha-ha.) My plan was to use them only through January (while it's stored), and that we'd have to find a different insurer once we went full-time.
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Old 12-13-2015, 08:22 PM   #63
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Not so sure about that. The LPG issue is rather insidious in that it takes a considerable time for the gas to shut off - I missed it myself checking everything out at the dealer. I was checking to see if the appliances worked on gas, not how long they worked. The cosmetic damage to the cabinets may be beyond most/all dealer's ability to perfectly repair, hence the service manager's comment about replacing them. The scratch on the exterior would have required a panel replacement - given the repair at any dealer I know of would have involved using Olympic rivets instead of buck rivets on the replacement, I think I would have just lived with it myself. If the oven part is backordered, I'm not sure what else you expect the PDI to do.
This is true. When we returned Thursday as planned after having camped for 2 nights and we complained of the propane problem, they turned the tanks on/off and magically the propane worked again. It worked all that night. Over the night on Friday, it became unavailable again but by then there were no service techs working on Saturday.

Part of the problem too is that we are newbies, so we couldn't speak of the problem with confidence. Probably Foley thought it was a user error and I don't blame them -- we are pretty green. When they got it to work again, they probably thought for sure that it was user error. We ourselves thought maybe we were doing something wrong. So some time was lost there.

About the awning. On Tuesday when being shown how to operate it, we noticed that the latch couldn't be fully inserted, but again, being new, I didn't realize it would become an issue. When we went off for 2 days camping, it was very cold and so we didn't deploy the awning. Only on Saturday morning, did I notice the latch wasn't inserted and so I tried and failed to insert it. Ron came out and spent about 30 minutes troubleshooting the awning, and finally got the latch inserted. (Again, no service techs on Saturday.) Then at the first rest stop, I saw the latch was out. And I don't even know -- is this a problem? I've heard of awnings coming down while towing.

And yes, the panel and cabinets were beyond their capabilities. They did their best to polish and touch up with stain in the meantime.

Another thing with the cabinets -- often looking head on in a certain light, a cabinet door might look fine. But then in the light, you could see abrasions. I complained about two roof locker doors in particular and a big scratch on the end cap of another roof locker. Once we all including Blake started to look carefully, we found many imperfections. I personally don't think they all need replacing. Just a few doors, one long panel just inside the bedroom, and the end cap. Maybe everything else can be handled by spot repairs.
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Old 12-13-2015, 08:25 PM   #64
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Old 12-13-2015, 08:32 PM   #65
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To clarify: the stove works. It's the oven that doesn't work and needs an ignitor that they have to get from Germany. I suggested they take the part from another Classic on the lot, but apparently it required that the oven be disassembled and they were unwilling to do that.
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Old 12-13-2015, 09:09 PM   #66
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Joanne, which awning are we talking about?


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Old 12-13-2015, 09:25 PM   #67
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Awning hook way stay hooked

Quote:
Originally Posted by FreshAirStmr View Post
About the awning. On Tuesday when being shown how to operate it, we noticed that the latch couldn't be fully inserted, but again, being new, I didn't realize it would become an issue. When we went off for 2 days camping, it was very cold and so we didn't deploy the awning. Only on Saturday morning, did I notice the latch wasn't inserted and so I tried and failed to insert it. Ron came out and spent about 30 minutes troubleshooting the awning, and finally got the latch inserted. (Again, no service techs on Saturday.) Then at the first rest stop, I saw the latch was out. And I don't even know -- is this a problem? I've heard of awnings coming down while towing.
Sorry to hear of your troubles. We bought a new 25FB in 2013. We found a number of minor issues but nothing too bad. We waited over a year to put the first dent/scratch in it.

As for the awning, we had a local independent Zip Dee authorized installer add rear and street side awnings. On the street side, he installed the hook wrong, so it won't stay. We always secure it with a plastic zip tie.
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Old 12-13-2015, 09:30 PM   #68
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Joanne, which awning are we talking about?
The big one, curbside. The latch hook is nearer the rear.
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Old 12-13-2015, 10:12 PM   #69
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Our 2016 Classic - The Good, Bad, & Ugly

The wheel locks, if reasonably snug, will keep the awning closed. The travel lock (the hook) is more of a belt & suspenders thing in my opinion. You can have JC look at it but I wouldn't worry too much until then.

I'm assuming you have the manual awning.

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Old 12-13-2015, 10:16 PM   #70
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The wheel locks, if reasonably snug, will keep the awning closed. The travel lock (the hook) is more of a belt & suspenders thing in my opinion. You can have JC look at it but I wouldn't worry too much until then.
Keith, good to know, thanks. BTW, will email you in the morning about our propane regulator with picture. Build date is November 2015.

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