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Old 12-12-2015, 02:44 PM   #29
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I wonder if putting the money in escrow at the time of order, then refuse to accept the trailer if it has major defects, would get the message across. Have the dealer send it back and start over. After all, we would 'like' a new Airstream, but we don't 'need' one.

Whaddaya think?
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Old 12-12-2015, 03:13 PM   #30
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In keeping with your Clint Eastwood analogy, you'll probably go through A Fistful of Dollars early on, maybe even For A Few Dollars More, move across the country as High Plain Drifters before finding yourselves capable of traveling Every Which Way But Loose. But if you do find yourselves in need of some help again, you'll find there are plenty of Space Cowboys here to help you out.
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Old 12-12-2015, 04:04 PM   #31
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Originally Posted by Drathaar View Post
I wonder if putting the money in escrow at the time of order, then refuse to accept the trailer if it has major defects, would get the message across. Have the dealer send it back and start over. After all, we would 'like' a new Airstream, but we don't 'need' one.

Whaddaya think?

I think you're dreaming - no dealer or AS is going to go for that in my opinion.

I get frustrated too and think AS should do better but expecting zero defects, especially after being towed to the dealer by some hot rod in a dualie doing 80 MPH, is a bit unrealistic.
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Old 12-12-2015, 04:20 PM   #32
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In keeping with your Clint Eastwood analogy, you'll probably go through A Fistful of Dollars early on, maybe even For A Few Dollars More, move across the country as High Plain Drifters before finding yourselves capable of traveling Every Which Way But Loose. But if you do find yourselves in need of some help again, you'll find there are plenty of Space Cowboys here to help you out.
So true and hilarious. Especially the Fistful of Dollars. (I wish I had thought of it.)
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Old 12-12-2015, 04:21 PM   #33
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Sorry to hear about your troubles! It boggles my mind that the quality control is so bad, I can't understand why it's that way on a top of the line item. Even though you had such a bad introduction to Airstreaming you now have a great campfire story! RVing will make a zen master out of people who stay with this lifestyle. You are progressing well Grasshopper! Welcome to the club! Leland
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Old 12-12-2015, 04:36 PM   #34
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Quote:
Originally Posted by Drathaar View Post
I wonder if putting the money in escrow at the time of order, then refuse to accept the trailer if it has major defects, would get the message across. Have the dealer send it back and start over. After all, we would 'like' a new Airstream, but we don't 'need' one.

Whaddaya think?
You put down a deposit, make sure it is stated "refundable", and place your order. If the trailer is not what you want, you take back your deposit and walk away. The dealer ordered it (you bought it from him - not the factory), and it goes into their inventory. I did that earlier this year with a Shasta that we decided against once seeing it.
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Old 12-12-2015, 04:53 PM   #35
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We bought our AS used (about three years old) and reading this sort of thread make me glad we did!

We have had it now for over seven years - had a few minor issues, but nothing I have not been able to deal with myself - whoops, I tell lie, one year when heading south for the winter, I cornered a high concrete curb buried in light fluffy snow as we were stopping for gas in a snowstorm! I was really brought down by that!

My wife suggested we detour to Jackson Centre on our trip and get it fixed by the pros, and that was what we did - it cost a couple of grand and a couple of days out of our trip, but it was fixed properly!

So we all have these little hiccups! Things get better!


I will say though that while at times I have thought about upgrading to a brand new AS, posts like yours certainly make me think twice - I would be really ticked off if I encountered the things that you have suffered for that kind of $$ you spent.

Unless there is abundant evidence that AS are shown to have improved a lot in their QC, (and does something about filiform corrosion,) I think I'll just stick with what we've got, warts and all - at least i don't have to worry abut getting that first scratch!

In any event - once you get these initial problems sorted out - and I'm sure you will - it will just get better and better!

Not to say you won't have future challenges - but you will take them in stride and deal with them - all part of the fatal attraction that is RV'ing!

No doubt the RV driving course will be helpful, - but time and experience is the key - it doesn't really take long, and you will soon be masters at backing into tight sites!


Brian.
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Old 12-12-2015, 04:56 PM   #36
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Every new trailer will have some issues, we have the first 2015 Classic that came off the line. We did have some defects but I will tell you everything was fixed to our satisfaction on our visit to the factory. We were treated very well at the factory and we love our trailer. Please do not cancel your Canopener reservation, we would love to see you there.
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Old 12-12-2015, 04:57 PM   #37
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Every post I've read about Jackson Center is very positive from complicated repairs to inside modifications. Once there all your issues will be resolved and the bad & ugly will disappear. Also, have them install a rear view camera which will help greatly with backing up. The last thing you want to do is back into something & cause further damage.
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Old 12-12-2015, 05:42 PM   #38
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Also, have them install a rear view camera which will help greatly with backing up. The last thing you want to do is back into something & cause further damage.
Yup, that's on our list. I figure also after living in it for several months, we'll have a few other small customizations on our list, such as an additional outlet or two. I'd love one in the wardrobe for the stick vac.
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Old 12-12-2015, 06:06 PM   #39
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This too shall pass....You are not the first and won't be the last.

I do hope the insurance takes care of most of the repairs from the accident. Do get a thorough estimate from JC now while you have time,for the insurance co before you go. The insurance co. appraisers have no realistic idea of what Airstream repairs cost.

So much more important are your lives.
Safe Travels...
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Old 12-12-2015, 06:10 PM   #40
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Yup, that's on our list. I figure also after living in it for several months, we'll have a few other small customizations on our list, such as an additional outlet or two. I'd love one in the wardrobe for the stick vac.
I plan to stop there next May as I'll be in Buffalo for a graduation, so I e-mailed them on the camera cost & it's just short of $900 installed.
Not sure I'll do it as I don't have an issue backing up but I sure like the idea of knowing what's going on behind me as I roll down the road. Their are less expensive camera installs but I don't let car shops mess with my baby.
Be sure to schedule your all appointment well in advance.
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Old 12-12-2015, 06:17 PM   #41
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Man...what a horrible start. I'm so sorry, Joanne, that your AS experience started this badly. Lets hope you got all the bad stuff out of the way, and that the next 10 years will consist of safe and enjoyable travel without any more hiccups. But I agree with the others...make sure you get ALL of it fixed while its brand new, instead of piece-mealing the repairs. And after all this, safe travels to you. jon
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Old 12-12-2015, 06:52 PM   #42
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So sorry to hear about your initial problems, but like others have said, you are safe and now on your way to what will likely be a much smoother experience.

Just to balance things a bit, we just picked up our FC 25FB at Colonial in NJ on December 4th, and immediately drove it home to South FL. We spent two nights in it on the way home, and everything that we used - Heat Pump, furnace, vents, shower, sinks, holding tanks - all worked great. So far we haven't found any real problems with the quality. It wasn't detailed well, so we did need to clean it up, and I did find one small scratch on the interior wall under the dinette, but no one would notice it unless they were laying down there like I was when I was checking everything out. It's really minor.

We will be going on some short trips this month and in January, and then some slightly longer ones in the spring. After that we plan to do a longer trip in the summer - up through GA, TN, KY and IN, before returning to FL. After we retire in another 1.5 years or so we plan to take longer trips, heading out west etc. We figured taking this approach would give us a chance to learn all the systems and work out most of the issues before venturing out for an extended amount of time. I fully expect there to be issues along the way. Hopefully it won't be anything that we can't handle, or that causes us too much of a delay, but we will just deal with whatever it is when/if it happens.

I believe we have every right to expect the quality to be very good for what one has to pay for a new AS, and it sounds like they plan to step up and address your problems. It's too bad that you have to go through it all, but in the end you'll know everything is as it should be. Have fun!
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