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Old 10-12-2017, 07:31 AM   #155
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Bob how dare you list off your laundry list of AS failings. What, are you so entitled you don't want 20 items that need repair?

I wonder where the quantity cutoff is for defects that delineates if you are entitled or not. Or maybe it is the severity of the defects that matters?
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Old 10-12-2017, 09:14 AM   #156
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Maybe the people who buy the larger, more expensive models have more of a sense of entitlement.

What a bunch of garbage statement. "entitlement" statement coming from a Canadian. Can you say "oxymoron".
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Old 10-12-2017, 09:20 AM   #157
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What a bunch of garbage statement. "entitlement" statement coming from a Canadian. Can you say "oxymoron".
Sorry, you lost me with that reply. Can you say "non sequitur"?
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Old 10-12-2017, 09:21 AM   #158
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if I couldn't tighten a loose screw I would seriously question whether I should tow a 7000 lb trailer on a highway with others.
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Old 10-12-2017, 09:40 AM   #159
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if I couldn't tighten a loose screw I would seriously question whether I should tow a 7000 lb trailer on a highway with others.
Most likely if one can not tighten a screw, they can not count to 7k.
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Old 10-12-2017, 10:26 PM   #160
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Factory Quality Control Issues

The problem with grievances, is that crybabies and posers ruin it for the folks who have genuine issues,,,, and itís hard to know the difference on the internet.... #JustTrue
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Old 10-13-2017, 04:44 AM   #161
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I agree completely. Obviously there are serious porblems, but some of these complaints are so minor.
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Old 10-13-2017, 08:40 AM   #162
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Even if “minor” complaints are corrected by the owner they should first be addressed to Airstream in my opinion. Rants on the internet to a bunch of over all strangers are no good to anyone especially future buyers. If Airstream is not frequently reminded about their QC shortcomings it is hard to expect them to correct those shortcomings. Seems some here have it the other way around.
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Old 10-13-2017, 09:44 AM   #163
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Thumbs down

38 yrs in GM Dealer Auto Service....a good CSI score = no such thing as a "minor" Customer Concern.

The Mothership attitude, 45acres of denial....let the dealer fix it.

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Old 10-13-2017, 09:53 AM   #164
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38 yrs in GM Dealer Auto Service....a good CSI score = no such thing as a "minor" Customer Concern.

The Mothership attitude, 45acres of denial....let the dealer fix it.

PoserCriBaby,
Bob


Dude, I wasnít talking about you or anyone. What I said is that on the internet it is impossible to tell the difference between legitimate and fake position. There certainly are some of both everywhere. That is undeniable.
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Old 10-13-2017, 10:39 AM   #165
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Originally Posted by AWCHIEF View Post
Even if “minor” complaints are corrected by the owner they should first be addressed to Airstream in my opinion. Rants on the internet to a bunch of over all strangers are no good to anyone especially future buyers. If Airstream is not frequently reminded about their QC shortcomings it is hard to expect them to correct those shortcomings. Seems some here have it the other way around.

Airstream is on the forums as well and "knows" what is happening. If you check thru some threads you will note that if someone has an issue and has not contacted the factory the Customer Service person monitoring the Forums and Facebook pages will make a post with a name and phone number to call.

I do agree, having run a company and a number of profit centers that customer concerns no matter how trivial they may seem are concerns. An large number of these issues can and should be picked up at the dealers prep, which is I am guessing why Airstream initiated their new dealer rating program. We had one at the company I ran and it works, takes a little time, but these programs do work.

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Old 10-13-2017, 12:10 PM   #166
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Airstream is on the forums as well and "knows" what is happening. If you check thru some threads you will note that if someone has an issue and has not contacted the factory the Customer Service person monitoring the Forums and Facebook pages will make a post with a name and phone number to call.

I do agree, having run a company and a number of profit centers that customer concerns no matter how trivial they may seem are concerns. An large number of these issues can and should be picked up at the dealers prep, which is I am guessing why Airstream initiated their new dealer rating program. We had one at the company I ran and it works, takes a little time, but these programs do work.

Bud


I have hopes for the new factory QC and dealer accountability programs. I hope they actually result in greater QC and happier customers. Only time will tell.
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Old 10-13-2017, 07:44 PM   #167
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What is the forum bias factor? Most forums will have a higher proportion of complaints. If you took the total number of people complaining in a given year, compared to the number of units sold, I would bet the percentage is extremely low.

So AS makes the call to just ignore the small complaints. If things were that bad, sales would drop. But guess what. Sales are up. I see more people on the road that love their AS than those complaints on this site.

No matter what product is made, there will always be some small percent that is not happy. Is it good business, I donít know. Go look at Thor stock, a year ago $82, today, $129.... why worry about the few that complaints on this site.....
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Old 10-13-2017, 08:07 PM   #168
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What is the forum bias factor? Most forums will have a higher proportion of complaints. If you took the total number of people complaining in a given year, compared to the number of units sold, I would bet the percentage is extremely low.

So AS makes the call to just ignore the small complaints. If things were that bad, sales would drop. But guess what. Sales are up. I see more people on the road that love their AS than those complaints on this site.

No matter what product is made, there will always be some small percent that is not happy. Is it good business, I donít know. Go look at Thor stock, a year ago $82, today, $129.... why worry about the few that complaints on this site.....
I think you have a valid point. Large percentage of people are on here because they have problems or need assistance with their RV's...myself included.

The same thing will happen if you start researching home appliances...no matter what brand you chose, the internet will be swarming with people complaining about that particular brand.

One big difference, however, is the cost!! It is hard to stomach quality issues when paying so much money.
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