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12-19-2019, 05:39 AM
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#1
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3 Rivet Member
2019 30' Classic
2012 25' FB Eddie Bauer
Crested Butte
, Colorado
Join Date: Nov 2013
Posts: 196
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AT&T Unlimited Plan Changes
I assume most Classic owners got this Christmas gift from our friends at AT&T.
Updated Data Plans from AT&T
AT&T has informed Airstream that it will be retiring unlimited data plans, including the plan made available for your Airstream Classic.
We are communicating these plan updates in advance so that you have time to make informed decisions about your connectivity options and so you know that remote control and monitoring for Airstream Smart Control will not be impacted by these plan changes.
I never got my one year free Internet from AT&T and Airstream despite lots of phone calls and fussing at Airstream and my dealer. I finally purchased a one-year unlimited data plan last May, finally giving up on my efforts to get my free year. Then last month I got the following email from AT&T.
AT&T DataConnect Pass Account Cancelled
Dear Valued Customer,
Account Login: *************@gmail.com
Mobile Data Number is 352-581-9655
Your data plan was canceled at your request or because it has been inactive for an extended period of time.
If you wish to re-subscribe, please visit www.att.com/buyasession.
Thank You,
AT&T
Keep in mind that I purchased a one year plan for the full price upfront and that AT&T canceled my plan without refunding any of my annual fees. I didn't request it be canceled. When I finally got through to AT&T, they confirmed that they had canceled it because I hadn't used it for a month. I explained that this data plan was for a travel trailer that I used occasionally for recreation and did not live in full time. I was never able to get to a supervisor and the customer service folks somewhere in southeast Asia were not empowered to solve problems.
Not only is the PepLink a poor choice of equipment for a number of reasons frequently discussed on the forum but being locked into such a poor carrier adds insult to injury on such a large investment.
__________________
2019 30' Classic RB pulled by 2018 Dodge RAM 3500 short bed
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12-19-2019, 08:53 AM
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#2
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Aluminut
2004 25' Safari
.
, Illinois
Join Date: Feb 2003
Posts: 10,477
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Quote:
Originally Posted by Froglips
I assume most Classic owners got this Christmas gift from our friends at AT&T.
Updated Data Plans from AT&T
AT&T has informed Airstream that it will be retiring unlimited data plans, including the plan made available for your Airstream Classic.
We are communicating these plan updates in advance so that you have time to make informed decisions about your connectivity options and so you know that remote control and monitoring for Airstream Smart Control will not be impacted by these plan changes.
I never got my one year free Internet from AT&T and Airstream despite lots of phone calls and fussing at Airstream and my dealer. I finally purchased a one-year unlimited data plan last May, finally giving up on my efforts to get my free year. Then last month I got the following email from AT&T.
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Let me tell you....we signed up /switched to ATT from another cell carrier. Three markets including Chicagoland got a promo (or was suppose to get a promo) for free home wired Internet for life (as long as you maintain at east one phone with ATT wireless). For us, home UVerse was $50/mo, so we bit.
That was about a year and a half ago, about a dozen calls and credits from ATT (not to mention about 8 hours on the phone for those dozen or so calls) later and guess what, last week get a $70 bill for home Internet and yet another call to get the promo thing fixed and another credit issued after a 45 minute phone call. SIGH!
The services once you get them going are great, but man, what a crazy ride it can be keeping it on the rails. I have found varying degrees of problems with most utilities as well.
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12-19-2019, 02:32 PM
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#3
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Rivet Master
2018 30' Classic
Thousand Oaks
, California
Join Date: Mar 2017
Posts: 1,637
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Hope they partner with Verizon and figure out a solution for ATT hardware. Sorry you all have to go through this transition and it’s not grandfathered in for current subscribers.
__________________
BigSxyWhtGuy
Follow our adventures!
@airstreamvagabond on Instagram and YouTube
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12-19-2019, 03:48 PM
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#4
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4 Rivet Member
2013 27' FB International
2012 23' Flying Cloud
GVA
, British Columbia
Join Date: Aug 2010
Posts: 335
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https://forum.loveyourrv.com/discuss...c2-by-winegard
Check out this video on At@t offering unlimited data for $360 a year ,, New hardware needed.
__________________
Laurence
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12-19-2019, 04:00 PM
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#5
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Rivet Master
2017 28' Flying Cloud
2014 25' FB Flying Cloud
2008 25' Safari FB SE
Georgetown (winter)Thayne (summer)
, Texas & Wyoming
Join Date: Jan 2007
Posts: 6,672
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went with ATT 40+ years ago...still, find myself calling to argue over "promised" changes to my bill, and actual bill...takes at least 20-60 min to get issues resolved, and "credit"...most times talking with the Philipino ATT folks...sometimes I luck out and talk with Atlanta or close to there..
I was close to getting the ATT Connect package, but now the weBoost package seems more of a value...don't need a special carrier...I am looking into getting this one. ATT can be manipulated for cell and TV service costs, (I can't get their WiFi where I live); but, what a hassle!
__________________
Empty Nesters; Gypsies on the road! 2017 28' Twin Flying Cloud
2017 F250 King Ranch, 4X4, 6.7L, Blue-Ox WDH
Summer-Star Valley Ranch RV Resort (Thayne, WY); Winter-Sun City (Georgetown,TX)
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12-19-2019, 04:15 PM
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#6
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2020 Classic 33
Box Elder
, South Dakota
Join Date: Oct 2013
Posts: 1,731
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Laurence, the Winegard ToGo plan is also kaput. AT&T drove a stake through the heart of that one as well.
__________________
Gary
2020 Classic 33 Twin, 2019 Ram 3500 Longhorn, ProPride
NØVPN
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12-19-2019, 05:50 PM
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#7
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Rivet Master
2019 30' Classic
Canfield
, Ohio
Join Date: Jul 2015
Posts: 2,559
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All is not lost (ATT is frigxxx lost) and you can put any provider's simm in the Peplink with whatever plan you can get. If you are a Classic owner, just don't remove the other simm that controls your connect system. That will remain running paid for by Airstream.
__________________
"At some point, throwing money at the problem *is* the right answer", Uncle Bob
x\x/x\x/x\x/x\x/x\101970\x/x\x/x\x/x\x/x\x/x\/x\x/x\x/x
Tom & Doty
2019 Airstream Classic 30 Twin
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12-20-2019, 08:46 AM
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#8
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1 Rivet Member
2020 30' Classic
Star
, Idaho
Join Date: Jun 2015
Posts: 12
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Personally, haven't heard anything from AT&T regarding my Connect plan, and all is good. When I look at the Airstream Connect link, I do see changes. When I read the fine print, it looks as though the plan will be grandfathered.
(**Only available on devices renewed or activated before 11:59p ET on January 15, 2020)
Here's the link to the Airstream page. https://www.airstream.com/connected/
I'll just monitor and adjust to whatever happens.
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12-20-2019, 09:18 AM
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#9
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2019 - 33' Classic
2019 33' Classic
Grand Junction
, Colorado
Join Date: Feb 2018
Posts: 113
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Following...thank you!
__________________
Rick & Michelle Nelson
Grand Junction, CO
2019 Classic 33
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12-20-2019, 10:00 AM
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#10
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2 Rivet Member
2019 30' Classic
LEES SUMMIT
, Missouri
Join Date: Mar 2019
Posts: 46
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I'm also following. Thanks for the input.
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12-20-2019, 10:43 AM
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#11
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1 Rivet Member
King George
, Virginia
Join Date: Feb 2016
Posts: 9
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Quote:
Originally Posted by StarCamper
Personally, haven't heard anything from AT&T regarding my Connect plan, and all is good. When I look at the Airstream Connect link, I do see changes. When I read the fine print, it looks as though the plan will be grandfathered.
(**Only available on devices renewed or activated before 11:59p ET on January 15, 2020)
Here's the link to the Airstream page. https://www.airstream.com/connected/
I'll just monitor and adjust to whatever happens.
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It is definitely not grandfathered ... that statement refers to the fact that any plan that expires after January 15 will not be renewed with the current unlimited plan. AS needs to open up the router so that we can get alternatives for this otherwise useless system they sold us!
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12-20-2019, 12:12 PM
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#12
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2 Rivet Member
2019 30' Classic
LEES SUMMIT
, Missouri
Join Date: Mar 2019
Posts: 46
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Just renewed my unlimited data plan with AT&T
Here is one of the FAQs:
What does this mean for me? AT&T’s Unlimited Adventure Plans activated or renewed before January 16, 2020, will be valid until the one-year anniversary of their activation. Once the 12-month term ends, customers will have the opportunity to purchase currently available data plans from AT&T.
So . . . I just got onto the AT&T website and prepaid for another year of unlimited data plan which will kick-in after my existing unlimited plan expires. Because I renewed before the January 16, 2020 cutoff, I still was able to take advantage of the existing $360 unlimited data plan.
Bottom line, if you want to continue having unlimited data (for another year after your existing unlimited plan expires), renew before January 16, 2020.
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12-20-2019, 12:24 PM
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#13
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SHE SHED
2019 30' Classic
Brooklyn
, New York
Join Date: Sep 2018
Posts: 179
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Here's what I did, and I'm not sure if it will work, or I just threw money out the window. I have the 12 month unlimited on my 2019 Classic. I did receive the email about the plan being discontinued. I started my plan on 5/26/2019 and it was to expire on 5/26/2020. I called AT&T to extend the plan one year and what a nightmare that turned out to be. First of all, no one speaks clear English. I was first transferred to automobile section, then to the "Airstream Department" which was an answering machine. I called back, and had to have the person at the other end repeat, and spell everything he said because he did not speak clear English. After an hour and a half of being in the United Nations with no translation headphones I gave up, thanked the rep and I went to https://buyasession.att.com/sbd/ShowLogin.action , my original purchase site, clicked on "Manage Your Data" and purchased another 12 month unlimited plan. I do not know if it will be an extension of my plan, or a replacent. Considering I used 400GB this year I will be ahead if the newer plans if it is a replacement. I did receive a receipt, my credit card was billed, but it is still saying pending on the account I logged into. We'll see.
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12-20-2019, 12:57 PM
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#14
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1 Rivet Member
2020 30' Classic
Star
, Idaho
Join Date: Jun 2015
Posts: 12
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Quote:
Originally Posted by trikdacy
Here's what I did, and I'm not sure if it will work, or I just threw money out the window. I have the 12 month unlimited on my 2019 Classic. I did receive the email about the plan being discontinued. I started my plan on 5/26/2019 and it was to expire on 5/26/2020. I called AT&T to extend the plan one year and what a nightmare that turned out to be. First of all, no one speaks clear English. I was first transferred to automobile section, then to the "Airstream Department" which was an answering machine. I called back, and had to have the person at the other end repeat, and spell everything he said because he did not speak clear English. After an hour and a half of being in the United Nations with no translation headphones I gave up, thanked the rep and I went to https://buyasession.att.com/sbd/ShowLogin.action , my original purchase site, clicked on "Manage Your Data" and purchased another 12 month unlimited plan. I do not know if it will be an extension of my plan, or a replacent. Considering I used 400GB this year I will be ahead if the newer plans if it is a replacement. I did receive a receipt, my credit card was billed, but it is still saying pending on the account I logged into. We'll see.
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Let us know how that turns out. I gave it a look, and the part where it says "selected plan will start immediately" caused me to pause.
Auto Renew Plans
5GB of data for 30 days1
$25.00 Monthly recurring
Renews Every 30 days
Pay As You Go Plans
Unlimited data for 12 months2
$360.00
The selected plan will start immediately. Your credit card will be charged each time you purchase a domestic plan.
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12-20-2019, 02:07 PM
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#15
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4 Rivet Member
2023 27' Globetrotter
Pleasant Garden
, North Carolina
Join Date: Oct 2018
Posts: 299
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Quote:
Originally Posted by dechampion
Here is one of the FAQs:
What does this mean for me? AT&T’s Unlimited Adventure Plans activated or renewed before January 16, 2020, will be valid until the one-year anniversary of their activation. Once the 12-month term ends, customers will have the opportunity to purchase currently available data plans from AT&T.
So . . . I just got onto the AT&T website and prepaid for another year of unlimited data plan which will kick-in after my existing unlimited plan expires. Because I renewed before the January 16, 2020 cutoff, I still was able to take advantage of the existing $360 unlimited data plan.
Bottom line, if you want to continue having unlimited data (for another year after your existing unlimited plan expires), renew before January 16, 2020.
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We did the same thing this morning. Our plan was set to expire 01/26/20 so now we have until 01/26/21. Guess we will see what happens after that.
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12-20-2019, 02:09 PM
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#16
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The Silver TARDIS
2018 30' Classic
Hillsboro
, TX
Join Date: Jan 2017
Posts: 82
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Have you received actual confirmation that your plan was extended? I want to renew mine but the wording at the bottom of the page makes it look like you forfeit whatever remaining time you have on your current plan. Does yours now show something greater than 366 days?
__________________
Kevin Short
2018 Classic 30RB Twin -- "The Silver TARDIS"
2014 RAM 2500 Cummins Diesel
BlueOx SwayPro 1506
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12-20-2019, 02:12 PM
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#17
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The Silver TARDIS
2018 30' Classic
Hillsboro
, TX
Join Date: Jan 2017
Posts: 82
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It looks like we are in the same boat: I started my plan four days before you - 5/22/2019, am at 211 of 366 days, and 429.10 GB of Unlimited used. I saw your posting and paused when I read those scary words, "The selected plan will start immediately. Your credit card will be charged each time you purchase a domestic plan." Please let me know if your payment goes through and if your contract period gets extended to show something more than 366 days.
I rely on this service as we are most-timers and I work full-time from our 2018 Classic 30. I'm happy to rally together with anyone who wants to petition Airstream to help find us a replacement. Airstream may have our backs, but definitely not AT&T.
__________________
Kevin Short
2018 Classic 30RB Twin -- "The Silver TARDIS"
2014 RAM 2500 Cummins Diesel
BlueOx SwayPro 1506
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12-20-2019, 04:08 PM
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#18
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Rivet Master
2017 20' Flying Cloud
Williamson County
, Texas
Join Date: Apr 2017
Posts: 813
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I am trying to reconcile how this compares to the plan that I recently signed up to (an AT&T unlimited plan that uses my GM Truck as a WiFi). They assured me it would be $20/month for as long as I subscribe. It seems to work very well although I can only keep it on for about 10 hours at a time due to vehicle battery drain (easily solved).
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12-21-2019, 07:29 AM
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#19
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2 Rivet Member
2019 30' Classic
LEES SUMMIT
, Missouri
Join Date: Mar 2019
Posts: 46
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Quote:
Originally Posted by Kevinshortnh
Have you received actual confirmation that your plan was extended? I want to renew mine but the wording at the bottom of the page makes it look like you forfeit whatever remaining time you have on your current plan. Does yours now show something greater than 366 days?
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The purchase confirmation I received includes the following language:
"The plan will become active on the end of your last Domestic plan Eastern Time."
My current plan doesn't expire until Feb. 9, so I guess I'll see on Feb 10.
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12-21-2019, 08:33 AM
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#20
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Rivet Master
2018 27' Tommy Bahama
Marana
, Arizona
Join Date: Jul 2017
Posts: 815
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Quote:
Originally Posted by trikdacy
Here's what I did, and I'm not sure if it will work, or I just threw money out the window. I have the 12 month unlimited on my 2019 Classic. I did receive the email about the plan being discontinued. I started my plan on 5/26/2019 and it was to expire on 5/26/2020. I called AT&T to extend the plan one year and what a nightmare that turned out to be. First of all, no one speaks clear English. I was first transferred to automobile section, then to the "Airstream Department" which was an answering machine. I called back, and had to have the person at the other end repeat, and spell everything he said because he did not speak clear English. After an hour and a half of being in the United Nations with no translation headphones I gave up, thanked the rep and I went to https://buyasession.att.com/sbd/ShowLogin.action , my original purchase site, clicked on "Manage Your Data" and purchased another 12 month unlimited plan. I do not know if it will be an extension of my plan, or a replacent. Considering I used 400GB this year I will be ahead if the newer plans if it is a replacement. I did receive a receipt, my credit card was billed, but it is still saying pending on the account I logged into. We'll see.
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Just did the same. We shall see!
__________________
2018 27FBQ Tommy Bahama - "Indecision" w/Blue Ox SwayPro, Centramatics, Dual EasyStarts, Airstream Connected, Airtug Trailer Tug HD
2012 F250 6.7 Powerstroke King Ranch - "Earl", Centramatics, Viair On Board Air
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