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Old 04-29-2016, 12:48 AM   #15
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The lack of attention to quality control is not limited to the 2016 Classics.

I was at the factory for the entire build of our 2014 Classic in January of 2014 and the QC issues were personally shown to the QC supervisor and followed up with an email. They were not addressed at the factory. If I had not been there every day, the approved change order for different stock flooring and bathroom backsplash would not have been implemented because of failure of the salesman to follow up on the order progress. The dealer would have had to order another unit as I would have refused one with the wrong flooring as specified in the paid for change order.

We had to have a qualified third party do the repairs properly the first time as the ineptitude shown by the dealership in our prior trailer taught me they would not be able to change a light bulb without creating both a mess on the floor and breaking something else.

Our list of issues was quite extensive and included damage caused by the hotshotter who towed the trailer too fast. I know that because I had the actual departure time from Ohio and was there ten minutes after it arrived at the dealership. Having driven the same route many times at the posted speed limits where most are above the 65mph speed limit on the sidewall of the GYM ST225/75R15D factory installed tires, the solo driver's trip had a shorter elapsed time than mine.

We had cabinet and wall damages that were not present when I inspected the trailer after it came off the line.

Fitment of the sofa arms in our unit had to be redone as the wooden positioning pieces on the bottom were improperly located. A similar issue to the sofa question starting the thread based upon poor quality control.
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Old 05-04-2016, 08:27 AM   #16
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I have another small gripe. The folding mid section of the couch - mine doesn't nearly lay flat as it seems the seat and back cushions interfere with each other. Mine probably lays at a 10 degree angle despite attempts to manhandle it level. Is that one of those hopeful design failures or does anyone's actually lay flat? Dealer has my unit now but I forgot to add this to the list - feel sheepish asking about a number of the quality issues I have but what's the point otherwise? Just a bunch of non-working decent ideas.
The center armrest table does not lay flat in our 2016 Classic either.

Worse, we have to travel with it down or else the Corian insert falls out and wedges behind the sofa. The velcro tape just does not stick to the back of the Corian. Have considered adding several more strips of adhesive backed velcro ourselves to see it that helps, but gave not done so yet.
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Old 05-04-2016, 09:01 AM   #17
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So interesting. The Display 2016 Classic brought to the Region 3 rally last week had the SAME problem. I flipped the center down and the insert was wedged behind. A good idea, poorly implemented. Ah, well . . .

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The center armrest table does not lay flat in our 2016 Classic either.

Worse, we have to travel with it down or else the Corian insert falls out and wedges behind the sofa. The velcro tape just does not stick to the back of the Corian. Have considered adding several more strips of adhesive backed velcro ourselves to see it that helps, but gave not done so yet.
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Old 05-04-2016, 09:27 AM   #18
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I've watched a few youTube videos of RVs being built by other manufacturers. The way the workers run around it's like the Devil is after them or someone with a whip is behind the camera. Those of you that have been on factory tours is that the same in at Jackson Center?

Kelvin
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Old 05-04-2016, 09:56 AM   #19
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The center armrest table does not lay flat in our 2016 Classic either.

Worse, we have to travel with it down or else the Corian insert falls out and wedges behind the sofa. The velcro tape just does not stick to the back of the Corian. Have considered adding several more strips of adhesive backed velcro ourselves to see it that helps, but gave not done so yet.
I have the exact problem on my 15' Classic and keep forgetting to fix it!
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Old 05-04-2016, 10:24 AM   #20
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Quote:
Originally Posted by KJRitchie View Post
I've watched a few youTube videos of RVs being built by other manufacturers. The way the workers run around it's like the Devil is after them or someone with a whip is behind the camera. Those of you that have been on factory tours is that the same in at Jackson Center?

Kelvin
No. We visited the Airstream factory last month for the third time and the atmosphere is busy but relaxed and friendly. These are a hand-built product by everyday people managed and engineered by everyday people just like us.

We are not perfect and neither are they, some come out free of defects and some don't, and they are not always obvious at the finish. When the defects of human production, delivery, and sales lot damage are worked out to each individual owner's satisfaction, and the upgrades are installed to each individual owner's requirements, the Airstream is very satisfying to own and use.

We seen our Airstream within hours of delivery, went through it with a fine toothed comb and found no defects, and bought it. Since then have spent maybe $10,000 on upgrades and alterations to suit our very extended travel and comfort needs.

I wish they would (would have) produce a mid-size Airstream with the Classic equipment. Beautiful and hard to resist.
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Old 05-04-2016, 11:03 AM   #21
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I would not want my entrance door bent into position. I doubt if the bending will last.

that is sort of like buying a new car with a good used engine.

consumers need to hold the companies tows to the fire.

Earl
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Old 05-04-2016, 12:17 PM   #22
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80 years of business should be long enough to pump out an absolutely perfect product!
Nothing has changed... They just use sexier upholstery!
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Old 05-04-2016, 12:26 PM   #23
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Anything made by man will have errors in it. We are imperfect beings. We make imperfect things. Some more imperfect than others. From what I have seen and read, Airstream makes one of the better products out there.

Are they 100% perfect all the time? No, of course not. Nobody is. But they are pretty darn good. And I have seen their dealers and they been very responsive in taking care of customer issues. Have the dealers and JC been perfect? No, of course not. They are human too.

If you want perfection, you won't find it in this planet.
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Old 05-04-2016, 03:03 PM   #24
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I guess its a matter of standards.
For a buck and a half I expect perfection from a company who have been building the exact same product for almost a century!
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Old 05-04-2016, 03:25 PM   #25
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Or, 80 years experience building thousands of Airstreams with many, many total changeovers of personnel top to bottom proves hand-building thousands of perfect Airstreams is not possible.
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Old 05-04-2016, 08:24 PM   #26
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I was at JC a couple of weeks ago. If I compare what I saw in the factory on my first tour back in 2011, it is most assuredly a very different atmosphere. (And, not the fact that the trailers go through the assembly line side-by-side vs front to rear!) While I don't have the exact statistics, I would guess the average age of the workforce has dropped by around 50%. Since my business is leadership development, I took a number of opportunities to chat with the workers. I also visited quite a few trailers that were on final assembly. It still takes 9 days to produce an Airstream. They have a backlog of 1500 trailers, and around 700 folks building them. It is a busy (but not frantic), place. At quitting time, they have two very long lines of employee traffic trying to get out onto W. Pike Street. I heard that JC will soon get a second traffic light! Also, they will be expanding the Service Center by multiple extra bays -- more trailers being delivered means more demand for service. BTW there is some added automation on the assembly line, but it's still pretty much handmade. I'm still impressed with the operation, and maybe I'm one of the lucky owners, because I've had almost NO issues of any significance with my '15 Classic.
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Old 05-04-2016, 08:49 PM   #27
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Bab, we were at J.C. as well and saw your Airstream in the service bay. We were in and out of the lobby four days. Dang, sure would have liked to have met you and toured your customized Airstream Classic.

There's a lot of expertise in that service shop. Everything we asked about, they didn't blink an eye. Friendly and accommodating service technicians, it would be hard for us to go anywhere else.
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Old 05-05-2016, 07:03 AM   #28
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I wish they would (would have) produce a mid-size Airstream with the Classic equipment. Beautiful and hard to resist.
Lorrie was right with you. When we first saw the new 2015 Classic, she loved the look, but wanted a size and floor plan closer to our prior 28' front door Excella (last offered about 2007). After asking Airstream if they would soon expand the new Classic line to include a shorter model and getting no indication they would do that anytime soon, we decided to go for the 30 footer (actually 31'3" ). It pulls about the same as the old Excella, but just takes up a little more space at camp sites and of course cost a little more than a shorter model would have.
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