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10-15-2019, 02:33 PM
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#1
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1 Rivet Member
2019 30' International
Merritt Island
, Florida
Join Date: Oct 2018
Posts: 13
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2019 30’ International Serenity issues
Bought it brand new (in Central Fl.) and for close to 1 year now have been trying to get the initial punch list of items fixed from the dealer and I’m convinced they’re just putting me off hoping I will just go away. Sick of constantly asking for updates and ZERO follow through, the frustration in getting anything fixed is beyond expectations. I honestly had better warranty service with my Winnebago, it was slow but it got done (and the trailer was 1/4 the cost). I have not called the Airstream customer service but did submit two on-line requests to them weeks ago and got nothing back. Do they monitor the forums?
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10-15-2019, 02:46 PM
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#2
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Site Team
2017 30' International
Broomfield
, Colorado
Join Date: Apr 2009
Posts: 3,555
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This is an issue with your specific dealer, who is not living up their their promise of customer service. some dealers are excellent, some are mediocre, others are like yours.
Call Airstream and express your concerns, they will step in and escilate the issued with leadership at the dealership.
Yes Airstream monitor these forums but you are best to call them.
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10-15-2019, 03:38 PM
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#3
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Registered User
2016 28' International
Birmingham
, Alabama
Join Date: Feb 2013
Posts: 119
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My advice would be to take your trailer to Jackson Center.
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10-15-2019, 04:23 PM
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#4
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Rivet Master
2019 30' International
Pennsylvania
, Pennsylvania
Join Date: May 2016
Posts: 1,234
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Quote:
Originally Posted by egraham
My advice would be to take your trailer to Jackson Center.
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Yes, this is the lesson that I have learned. It's a haul from Florida, but in my experience it's the best place, and best way to have warranty work done.
__________________
If you ain't havin' fun you ain't doin' it right
2017 Ford CCSB F250 XLT 6.2L Gas 4x4 Ruby
2019 International Serenity 30 Rear Twin
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10-16-2019, 07:11 AM
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#5
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1 Rivet Member
2019 30' International
Merritt Island
, Florida
Join Date: Oct 2018
Posts: 13
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Thanks, will call them today and see what happens
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10-16-2019, 08:05 AM
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#6
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1 Rivet Member
2019 30' International
Merritt Island
, Florida
Join Date: Oct 2018
Posts: 13
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10-16-2019, 08:14 AM
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#7
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New Member
Join Date: Oct 2018
Posts: 1
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I have a 2019 30’ serenity and I’m curious as to what issues you are having? I have a few issues also.
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10-16-2019, 09:19 AM
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#8
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2 Rivet Member
2018 27' Globetrotter
Orlando
, Florida
Join Date: Jan 2018
Posts: 26
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Airstream Serenity Problems
Sounds like Orlando RV or Tampa RV / Airstream One.
We've bought other Products from them and they have been very responsive and own up if there's a mess up.
I would elevate your issue. The Owners are at all the Shows and will respond to your problems in my experience.
Jackson's a long way to go for Punch List Issues.
Sorry you're being tortured. There really is always something that needs fixing on these beauties.
Good Luck and keep us posted.
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10-16-2019, 10:10 AM
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#9
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Rivet Master
2012 30' Flying Cloud
San Antonio
, Texas
Join Date: Jul 2012
Posts: 682
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Not what you want to hear, I’m sure, but if you are a bit handy and the problems are small, have Airstream cust service send you the parts and fix what you can yourself. You will learn about your trailer and it will be fixed right. Airstream wants things done by a dealer, but with your problems they should work with you.
I had air conditioning unit replaced by a dealer under warranty as it was just too big a job for an old man and his wife. Along with a big dent in the top of the trailer, they completed the job.
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10-16-2019, 10:33 AM
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#10
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New Member
2020 30' Flying Cloud
Naples
, Florida
Join Date: Sep 2019
Posts: 4
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Hey Campnfish, sorry you are having so much trouble - its not how it should be. I suggest you post the name of the dealer thats giving you the run around. Help the community make better dealer choices. Make that dealership accountable.
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10-16-2019, 11:04 AM
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#11
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Rivet Master
2004 30' Classic
Johnson City
, Texas
Join Date: Jun 2003
Posts: 591
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Quote:
Originally Posted by egraham
My advice would be to take your trailer to Jackson Center.
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Yes, just as anyone with a GM product should spend their money to return to the GM factory for warranty service. Warranty repairs should be quick, correct, and well communicated by any authorized Airstream warranty service provider.
Quote:
Originally Posted by campnfish
Bought it brand new (in Central Fl.) and for close to 1 year now have been trying to get the initial punch list of items fixed from the dealer...
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If a dealer performs poor service - name and shame them. Hopefully they will loose future sales. Forum members seem hesitant to lay out the facts.
Quote:
Originally Posted by campnfish
...did submit two on-line requests to them weeks ago and got nothing back. Do they monitor the forums?
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Same is true for Jackson Center. An Airstream owner should have minimum down time - no different than a new car owner. PERIOD. Don't accept owner apologists making excuses for Airstream.
73/gus
__________________
Gus - KR4K : Mary - K5MCL
2004 30ft. Classic
2017 Infiniti QX80 Limited
ProPride 3P/Prodigy P3
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10-16-2019, 12:37 PM
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#12
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2019 30' International
2019 30' International
Bolingbrook
, Illinois
Join Date: Apr 2018
Posts: 33
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We have a 2019 30' Serenity as well and have had a few issues. Our dealer in Naperville has be beyond outstanding in response and follow through. I have no issues left on my punch list.
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10-16-2019, 01:23 PM
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#13
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1 Rivet Member
2019 30' International
Merritt Island
, Florida
Join Date: Oct 2018
Posts: 13
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Thanks for all the replies, and yes purchased from RVone in Orlando. The day after we took delivery the VP of RVone actually called my wife to make sure that everything went well, I was actually impressed that he took the time to call us. And each time that I chase this it results in a call/email to him to get things moving again, only it never gets to the goal line. I once again reached out to him today as I don’t have time to drive this in search of getting rather simple things fixed correctly and in a timely manner.
I did ask the AS Customer Support if they can simply ship me the parts, some they can’t and even if they could since it’s been more than 60 days since the claims were filed without ordering the parts those claims now have expired. RVone VP did respond to my email, I am waiting on a call from the service VP.. If I don’t get a call by morning will be calling him back.
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10-16-2019, 03:34 PM
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#14
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1 Rivet Member
2019 30' International
Merritt Island
, Florida
Join Date: Oct 2018
Posts: 13
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Dealer did call me back, they do want to make things right and have set up an appointment. Hopefully things on the right track.
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10-16-2019, 03:50 PM
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#15
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Rivet Master
2008 19' Bambi
2012 23' Flying Cloud
2016 25' Flying Cloud
Bandera
, Texas
Join Date: Jun 2012
Posts: 786
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Quote:
Originally Posted by campnfish
Dealer did call me back, they do want to make things right and have set up an appointment. Hopefully things on the right track.
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Good luck....sending positive JuJu your way!
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10-17-2019, 10:00 AM
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#16
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1 Rivet Member
2019 30' International
Merritt Island
, Florida
Join Date: Oct 2018
Posts: 13
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So far after contacting management of RVone they are following up, VP reached out to follow up with me today. They did confirm they do have the parts, dropping off the AS tomorrow so they can get this wrapped up.
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10-17-2019, 02:04 PM
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#17
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2 Rivet Member
2016 28' International
Nicholasville
, Kentucky
Join Date: Dec 2018
Posts: 26
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I am watching your experience with RV one. Mine was similar although I purchased a 2016 and no one EVER stepped in to make anything right. It would have been so much easier to just address my concerns than to keep jerking me around that I just couldn’t wrap my head around it. Finally just gave up on them. I am in a service industry and can assure you that if the shoe was on the other foot I could have spent 30 minutes on the phone ordering parts and had them on their way to me in Kentucky. I wasn’t even asking them to fix anything. Just get me the parts. Think it took 3 months
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