Yes, ours hasn't worked since new. Fortunately, there is a lock release / engage from the inside of the hatch. It might be cheaper to just drive by a local locksmith as it sounds like it is the retention pin in the lock cylinder - and ask your dealer to reimburse or credit you.
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2015 25' Eddie Bauer Int'l FBQ / 2023 Ford Lightning ER
2022 Ford F350 6.2 V-8; equalizer hitch + Shocker air hitch
Honda Eu3200; AIR# 44105; formerly WBCCI 2015.1
Terminal Aluminitis; 2-people w/ 3+ dogs
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