Reply
 
Thread Tools Search this Thread Display Modes
 
Old 09-29-2015, 06:22 AM   #1
4 Rivet Member
 
beetlebob's Avatar
 
2015 30' Classic
Green Cove Springs , Florida
Join Date: Jan 2013
Posts: 261
Images: 10
Power Zip Dee awning

My awning is giving me a big problem. Now I am a Rv technician and a master automotive technician. Zip Dee keeps saying that there are a lot of people with problems and it's the wiring in the trailer itself. All my tests show it's in the front arm. So with that are any of the newer owners having problems with the power awning. If I would know that I would have such a headache with the power awning I would never have gotten it.
__________________

__________________
beetlebob is offline   Reply With Quote
Old 09-29-2015, 06:42 AM   #2
Rivet Master
 
AWCHIEF's Avatar
 
2006 23' Safari SE
Biloxi , Mississippi
Join Date: Nov 2011
Posts: 8,135
Images: 33
What did Airstream say when you contacted them?
__________________

__________________
MICHAEL

Do you know what a learning experience is? A learning experience is one of those things that says "You know that thing that you just did? Don't do that."
AWCHIEF is offline   Reply With Quote
Old 09-29-2015, 09:27 AM   #3
BAB
Rivet Master
 
BAB's Avatar

 
2015 30' Classic
2012 28' International
Greensboro , North Carolina
Join Date: Aug 2011
Posts: 1,574
Bob, are you aware that there is a recent update to the board? Not sure this is the issue, but my dealer is replacing mine -- the old ones go back to Zip Dee for reprogramming. Have you called them to get some help with a diagnosis? The adjustment of the limit switch is really critical.
__________________
_________________
"SilverLeaf II" 2015 30' Classic
2014 RAM 2500 Laramie 4x4 CC w/6.7L Cummins
ProPride 3P
AIR# 58452
WBCCI # 3430-Unit 21
BAB is offline   Reply With Quote
Old 09-29-2015, 12:29 PM   #4
4 Rivet Member
 
beetlebob's Avatar
 
2015 30' Classic
Green Cove Springs , Florida
Join Date: Jan 2013
Posts: 261
Images: 10
Thanks babs waiting for zip dee to call back. I know from testing that there is a problem with the wiring in the front arm. Every time I call they say that they are getting a lot of calls and the problem is with the trailer not the awning. So I pulled the wiring out in the wall at the front arm and sent power straight to the motor and it still doesn't work. Now they want me to pull wiring from the control unit to the same wires that I already checked to see if it will work.About ready to get a mobile technician over and let them charge zip dee out the behind to tell them the same thing I said. Should of got the manual one less problems and easier to fix.
__________________
beetlebob is offline   Reply With Quote
Old 09-29-2015, 05:25 PM   #5
BAB
Rivet Master
 
BAB's Avatar

 
2015 30' Classic
2012 28' International
Greensboro , North Carolina
Join Date: Aug 2011
Posts: 1,574
I called Zip Dee a few months back because I was having a small issue with the tilt function. The tech walked me through a minor adjustment to the limit switch and that was it. He said that the problems with the awning are because Airstream doesn't install and adjust them correctly. (I suspect Airstream would blame it on Zip Dee.) FWIW, I have the impression that there ARE some ongoing issues with the RELAX set-up. I know for sure that there have been THREE modifications to the electronics within the last year. Also, I understand they are still working on some kind of automated device that would retract your awning if a high wind came up. I (for one) do NOT like the way the awning is wired into the trailer. There are NO quick disconnects from the three motors (two arms/roller tube) into the trailer. All of the awning cabling (front and rear) is wired directly into the main circuit board...behind my pot and pan drawer, so if you do have a problem it is impossible to remove any of the motors without cutting internal wiring. To say that this is service unfriendly would be a huge understatement. AND, I think there are probably 8 wires in the front arm and 6 in the rear arm, I am sure that Zip Dee/Airstream will eventually get resolved, my sense is that this really nice setup (when it works), was NOT ready for Prime Time. OH, and I have installed a kill switch on mine so I can remove ALL power to the board when I'm on the road. I do NOT want to look in my right rearview mirror and see the awning deploying at 60 MPH.
__________________
_________________
"SilverLeaf II" 2015 30' Classic
2014 RAM 2500 Laramie 4x4 CC w/6.7L Cummins
ProPride 3P
AIR# 58452
WBCCI # 3430-Unit 21
BAB is offline   Reply With Quote
Old 09-29-2015, 06:21 PM   #6
4 Rivet Member
 
NWRVR's Avatar
 
2015 30' Classic
Sherwood , Oregon
Join Date: Mar 2015
Posts: 355
Blog Entries: 2
Quote:
Originally Posted by BAB View Post
I called Zip Dee a few months back because I was having a small issue with the tilt function. The tech walked me through a minor adjustment to the limit switch and that was it. He said that the problems with the awning are because Airstream doesn't install and adjust them correctly. (I suspect Airstream would blame it on Zip Dee.) FWIW, I have the impression that there ARE some ongoing issues with the RELAX set-up. I know for sure that there have been THREE modifications to the electronics within the last year. Also, I understand they are still working on some kind of automated device that would retract your awning if a high wind came up. I (for one) do NOT like the way the awning is wired into the trailer. There are NO quick disconnects from the three motors (two arms/roller tube) into the trailer. All of the awning cabling (front and rear) is wired directly into the main circuit board...behind my pot and pan drawer, so if you do have a problem it is impossible to remove any of the motors without cutting internal wiring. To say that this is service unfriendly would be a huge understatement. AND, I think there are probably 8 wires in the front arm and 6 in the rear arm, I am sure that Zip Dee/Airstream will eventually get resolved, my sense is that this really nice setup (when it works), was NOT ready for Prime Time. OH, and I have installed a kill switch on mine so I can remove ALL power to the board when I'm on the road. I do NOT want to look in my right rearview mirror and see the awning deploying at 60 MPH.
The following thread will give you more information:

http://www.airforums.com/forums/f44/...ml#post1661114
Attached Thumbnails
Click image for larger version

Name:	image.jpg
Views:	137
Size:	364.0 KB
ID:	249328  
__________________
2015 Classic 30A, Blue OX Sway Pro, 2016 F350 4x4 Ultimate Lariat crew cab SRW, LWB, 6.7 PSD, 20" wheels, Ingot Silver Metallic, DiamondBack tonneau cover, TrailFX wheel-to-wheel step bars.
Sold: 2014 25FB International Serenity
NWRVR is offline   Reply With Quote
Old 09-29-2015, 06:36 PM   #7
BAB
Rivet Master
 
BAB's Avatar

 
2015 30' Classic
2012 28' International
Greensboro , North Carolina
Join Date: Aug 2011
Posts: 1,574
Yup, I posted on that thread as well. Maybe we need a special section on RELAX awning issues....
__________________
_________________
"SilverLeaf II" 2015 30' Classic
2014 RAM 2500 Laramie 4x4 CC w/6.7L Cummins
ProPride 3P
AIR# 58452
WBCCI # 3430-Unit 21
BAB is offline   Reply With Quote
Old 09-30-2015, 12:07 PM   #8
2 Rivet Member
 
Road Dog's Avatar
 
2016 30' Classic
Lake Wylie , South Carolina
Join Date: Jul 2015
Posts: 58
I have a concern about the power owning after reading this post. I concated my dealer and he said that their experience is about 50/50 for people having problems with their power awning. In my book that's not good odds. I don't want to pay extra for problems, so I'm considering a change order to eliminate the power awning. I still have time to do this. I like the bells and whistles, but not the problems. I'll consider this and let them know tomorrow.
__________________
Paul and Linda Hardin
WBCCI 21870
2016 Airstream Classic 30'
2015 Ram 2500 Laramie Mega Cab Turbo Diesel 4x4
Vietnam Veteran Army 70 - 71
Road Dog is offline   Reply With Quote
Old 09-30-2015, 12:54 PM   #9
4 Rivet Member
 
NWRVR's Avatar
 
2015 30' Classic
Sherwood , Oregon
Join Date: Mar 2015
Posts: 355
Blog Entries: 2
Quote:
Originally Posted by Road Dog View Post
I have a concern about the power owning after reading this post. I concated my dealer and he said that their experience is about 50/50 for people having problems with their power awning. In my book that's not good odds. I don't want to pay extra for problems, so I'm considering a change order to eliminate the power awning. I still have time to do this. I like the bells and whistles, but not the problems. I'll consider this and let them know tomorrow.
I believe Zip Dee is figuring it out and the module updates have improved the reliability. I do like the convenience of the Relax Awning so far so good with the new one that has been installed with the repairs to my TT. If you decide to keep the order with the power awning be sure to have an isolation switch installed. Why Airstream doesn't install a switch as a matter of practice and recommendation by Zip Dee amazes me. Good luck and congratulations on your new AS!
__________________
2015 Classic 30A, Blue OX Sway Pro, 2016 F350 4x4 Ultimate Lariat crew cab SRW, LWB, 6.7 PSD, 20" wheels, Ingot Silver Metallic, DiamondBack tonneau cover, TrailFX wheel-to-wheel step bars.
Sold: 2014 25FB International Serenity
NWRVR is offline   Reply With Quote
Old 09-30-2015, 01:38 PM   #10
2 Rivet Member
 
Road Dog's Avatar
 
2016 30' Classic
Lake Wylie , South Carolina
Join Date: Jul 2015
Posts: 58
NWRVR, Thanks for the information. I like the idea of the power awning. My dealer will call me back tomorrow and discuss this concern with me. I never had a problem with the power awning on my motor home.
__________________
Paul and Linda Hardin
WBCCI 21870
2016 Airstream Classic 30'
2015 Ram 2500 Laramie Mega Cab Turbo Diesel 4x4
Vietnam Veteran Army 70 - 71
Road Dog is offline   Reply With Quote
Old 09-30-2015, 02:09 PM   #11
BAB
Rivet Master
 
BAB's Avatar

 
2015 30' Classic
2012 28' International
Greensboro , North Carolina
Join Date: Aug 2011
Posts: 1,574
Just back from my dealer's. They replaced the board .... though I hadn't had any problems with the one that had been installed when the trailer was delivered. The tech who works on my trailer knows the techs at Zip Dee very well. His take (and I trust his judgement completely), is that they are continually improving the Relax awning. For those who have not had the newest board installed (green dot on it), this can be done at any time. Apparently, they take the old ones and reflash them with new software. One plus for the update is that if you use the tilt function it's possible to start and restart without going through a close cycle. He demonstrated this to me, and it does add some flexibility. This tech has worked on Zip Dee's and Airstreams for decades. Perhaps most importantly was his comment that, "Zip Dee is a really high class company and they will bend over backwards to make sure the customers are taken care of." By this, his reassurance was -- don't worry too much about your awning, it WILL get taken care of. IF I were ordering a new trailer I would DEFINITELY order it with the Relax awning. AND, I would (and did) install a kill switch so I don't need to worry about any "on the road" opening accidents. BTW, all the boards come with receptacles for the optional key fob remote control (which I have and like), as well as the (hopefully) soon to be offered "high wind" automatic closing switch.
__________________
_________________
"SilverLeaf II" 2015 30' Classic
2014 RAM 2500 Laramie 4x4 CC w/6.7L Cummins
ProPride 3P
AIR# 58452
WBCCI # 3430-Unit 21
BAB is offline   Reply With Quote
Old 09-30-2015, 02:26 PM   #12
Rivet Master
 
1976 31' Sovereign
Oswego , Illinois
Join Date: Jan 2007
Posts: 1,327
Blog Entries: 1
For warranty and parts zip-dee is first class. I have done bus. with them since beginning when Henry worked out of his garage, now employee owned, so if updates needed for power awning they will do it. I will stay with manual awning as my AS is 1976 no changes needed. As BAB stated zip-dee first class company.
__________________
featherbedder is offline   Reply With Quote
Old 09-30-2015, 02:45 PM   #13
2 Rivet Member
 
Road Dog's Avatar
 
2016 30' Classic
Lake Wylie , South Carolina
Join Date: Jul 2015
Posts: 58
Bab, thanks for sharing that information. I ordered mine from the same place you did. I feel better about keeping the electric awning on my order. I am guessing that OTD will install a kill switch for me? First time I heard about a key fob remote, I need one of those.
__________________
Paul and Linda Hardin
WBCCI 21870
2016 Airstream Classic 30'
2015 Ram 2500 Laramie Mega Cab Turbo Diesel 4x4
Vietnam Veteran Army 70 - 71
Road Dog is offline   Reply With Quote
Old 09-30-2015, 04:50 PM   #14
1 Rivet Member
 
2spinners's Avatar
 
2015 30' Classic
Somewhere In , Maine
Join Date: Feb 2011
Posts: 8
If it helps, I had a problem with the awning during extend and retract cycles where the front end skipped while the rear arm retracted. In one ugly retraction, the front arm was a foot or so from retraction while the awning was fully retracted on the spool.
Called Zip Dee, who thought it was an airstream wiring problem with intermittent contact. Brought it to Colonial. They worked with Zip Dee and determined that it was the sensor on the rear arm that was providing intermittent signals to the board. They ordered and replaced the rear arm. Everything is now copacetic.

Now where would the cutout switch go? That's a good idea
__________________

__________________
2spinners is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
RELAX 12v AUTOMATIC AWNING RETROFIT KIT by Zip Dee for Main Awning LaBigDogs Awnings 12 07-30-2013 03:02 PM
Will a Zip Dee awning fabric fit on Dometic Awning tube? montanablue Awnings 2 10-24-2011 11:27 AM
Zip Dee up or Zip Dee down? highsidepass Awnings 24 11-17-2007 09:12 PM
Zip-Dee Awning Repairs ViewRVs Awnings 3 08-31-2006 07:28 PM
Zip Dee awning problem DbackFan Awnings 12 04-06-2003 02:47 PM


Virginia Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 12:07 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.