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10-08-2016, 09:35 AM
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#1
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3 Rivet Member
2016 30' Classic
The Beautiful Mountains Of Southwest
, Virginia
Join Date: Oct 2014
Posts: 228
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Jackson Center Rocks!
Just got home from my third visit to Jackson Center in the past year. I had several warranty issues and of course some custom work done. Each time I visit, I come away with greater respect for everyone at the service center. First to the warranty issues: Entry door needed a little tweaking to get it to fit just right, bedroom air conditioner drain had a kink in it, leaking bathroom faucet had to be replaced, replaced cracked screen door latch, curbside solar wrap had two small stress cracks and was replaced, replaced rear bumper because of factory buff marks, had to replace section of underbelly wrap above dump valves because a drill bit was lodged in outrigger and poked a hole through wrap from the inside, replaced belt line molding due to bubble in chrome, had to adjust cedar panel in wardrobe. Now to the custom work: Replaced wooden tops on bedroom night stands with Corian tops like 2017's have, had Wine Gard road trip satellite dome installed on roof, installed 2 Dish Wally receivers (one with DVR feature) and four way splitter for blue ray and satellite, all mounted above blue ray, had clear glass entry door window and frame manufactured by production and installed in place of frosted glass in entry door. Brad, the service manager (my buddy) was great as usual. Kevin, the shop foreman (who loves to give me a hard time) really came through on getting the new door glass made. Lester, the primary technician who had never worked on my unit before was outstanding, very professional, efficient and neat. Would let him work on my unit anytime. Garrett, who also worked on my unit for the first time, was great, very professional and neat. I had the opportunity to meet Mr. Bob Wheeler (the big wheel) who was a very cordial gentleman. Met a lot of nice people in the Terra Port and lounge. Anyone that is having issues that their dealer can't handle should definitely make the trip to Jackson Center, Ohio where the Airstream experts reside. Once again all my thanks to everyone at JC!
__________________
"I won't be wronged. I won't be insulted. I won't be laid a-hand on. I don't do these things to other people, and I require the same from them." John Wayne - "JB Books" 1976.
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10-08-2016, 09:42 AM
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#2
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Rivet Master
2006 23' Safari SE
Biloxi
, Mississippi
Join Date: Nov 2011
Posts: 8,278
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Thank you, excellant post. So nice to hear positive comments instead of the negative rants so common these days.
__________________
MICHAEL
Do you know what a learning experience is? A learning experience is one of those things that says "You know that thing that you just did? Don't do that."
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10-08-2016, 09:54 AM
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#3
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Rivet Master
2014 30' Flying Cloud
Tampa
, Florida
Join Date: May 2016
Posts: 1,364
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Thanks for sharing the positive news!
__________________
2014 Airstream Flying Cloud 30 Recliner - WBCCI #4850 - AIR #110821
2018 Nissan Armada SL Tow Vehicle, Equal-i-zer Hitch
Visit Our Flying Cloud blog for my latest adventure!
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10-09-2016, 02:41 PM
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#4
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Rivet Master
2020 28' Flying Cloud
Upper St Clair
, Pennsylvania
Join Date: Aug 2011
Posts: 2,943
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Agree, our 2017 was in last week. Alde fluid not in the system and no heat. We were given several choices to correct by National Service Manager - Daniel and opted to visit the plant as we never had. System purged and fluid in, that night heat system was simply amazing.
We also had some shorts fixed and the front entry door was out and repair took quite a while. Lester did our work as well - terrific guy, very efficient and neat and VERY careful to make sure all repairs were done to my satisfaction.
We have the Dish Traveler on our unit, but despite numerous efforts could not get the Wally to work, so we have the 211z. Easy to use and brings in even weak signals.
Great place and terrific customer service.
Bud
__________________
2020 28' Twin Flying Cloud
2021 F350 6.7 King Ranch
USAF Master Training Instructor (TI) & (MTI)- 68-72
Volunteer K9 Rehabilitator & Trainer
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10-09-2016, 04:42 PM
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#5
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E Pluribus Aluminus
2008 34' Classic S/O
1967 22' Safari
2005 30' Classic
Land Of Enchantment
, New Mexico
Join Date: Aug 2005
Posts: 1,300
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Good to hear! We're on our way to the Mothership spa for Anabelle... She needs some adjustments & minor massage... Looking forward to the trip and meeting the crew at Airstream!
__________________
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Jaxon
WBCCI 7005 * AIR 9218
The trouble with trouble is it always starts out as fun...
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10-10-2016, 11:29 AM
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#6
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Rivet Master
2016 30' Classic
Lorton
, Virginia
Join Date: Jul 2015
Posts: 689
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Sounds like a good experience. Could you say how much the clear entry door window upgrade costs? That seems like something I would be interested in.
On a separate note, anyone ever replace the foam in the dinette seats? I'm not sure if the stock foam is up to the task of long term use/comfort and may have the seats re-done with high quality memory foam etc.
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10-10-2016, 01:38 PM
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#7
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2020 Classic 33
Box Elder
, South Dakota
Join Date: Oct 2013
Posts: 1,731
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Zybane YMMV but I have worked from my 2015 8-10 hours per day this year and last for about 150 each year. I find them to be just fine. But butts do vary
__________________
Gary
2020 Classic 33 Twin, 2019 Ram 3500 Longhorn, ProPride
NØVPN
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10-10-2016, 02:35 PM
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#8
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3 Rivet Member
2016 30' Classic
The Beautiful Mountains Of Southwest
, Virginia
Join Date: Oct 2014
Posts: 228
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Quote:
Originally Posted by Zybane
Sounds like a good experience. Could you say how much the clear entry door window upgrade costs? That seems like something I would be interested in.
On a separate note, anyone ever replace the foam in the dinette seats? I'm not sure if the stock foam is up to the task of long term use/comfort and may have the seats re-done with high quality memory foam etc.
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Zybane, where is Lorton at by the way? The price on the new window and frame was $469.00. They actually made that at the plant for me and then hand-bucked all the new rivets in the frame. Tomorrow I am having my "tint guy" install a 10% tint on it before I store it for about six months.
__________________
"I won't be wronged. I won't be insulted. I won't be laid a-hand on. I don't do these things to other people, and I require the same from them." John Wayne - "JB Books" 1976.
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10-11-2016, 12:03 AM
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#9
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Rivet Master
2016 30' Classic
Lorton
, Virginia
Join Date: Jul 2015
Posts: 689
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Quote:
Originally Posted by ghaynes755
Zybane YMMV but I have worked from my 2015 8-10 hours per day this year and last for about 150 each year. I find them to be just fine. But butts do vary
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Has the foam compressed/deformed at all and has the seat covering shifted/wrinkled at all?
Quote:
Originally Posted by TheDuke
Zybane, where is Lorton at by the way? The price on the new window and frame was $469.00. They actually made that at the plant for me and then hand-bucked all the new rivets in the frame. Tomorrow I am having my "tint guy" install a 10% tint on it before I store it for about six months.
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That's not a bad price at all.
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