Had mine in to the Orlando dealer to fix the awning and airstream told the dealer that they have had a lot of problems and to deal straight with zipdee. Have a new front arm coming and a new control unit. You can see the control unit if you remove the drawer under the microwave. The new control unit has a green dot on it. The old has a red. If you have red need to get with a dealer to get the green. Have to say that the Orlando dealer was pretty good. Way better than Tampa and the same company.