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Old 12-24-2014, 08:32 AM   #29
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Now you got me looking at my 2015 and for sure quality is not there have a look at this picture you can see my window frame were a rivet goes through the inside frame and grey cawlking is placed sorta on the rivet to hide it and it's not even put in properly and then the inside frame is put on bent to sorta to fit with a 3/4inch gap wow I never seen this kind of poor quality on any trailer.
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Old 12-24-2014, 08:38 AM   #30
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Also noticed screw missing in window frame and 1/2 inch of ice in rear window I guess I got a water leak!
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Old 12-24-2014, 08:44 AM   #31
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Sorry but for whatever reason I think it's image size I can only put one picture at a time, also notice in the rear window drapery track was just bent over a round headed screw ,to me a flat screw should have been used and countersunk.
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Old 12-24-2014, 09:12 AM   #32
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Well, just wait until Airstream ramps up their new expanded facility and crank 100 units a week. Before the 2007-8 economic bust, the likes of fiberglass Motorhome maker Country Coach, Inc,, now defunct, and even "Marathon Coach" who was converting up to 100 Prevost conversions with MSRP's over $1.5 Million suffered from the same flaws of construction. Something has to "give" when you shove units out the door too fast. It's all about numbers, now, not quality. Trouble is ,people still buy new ones, so Airstream's incentive to "up" quality isn't needed. Appears as mentioned above about a Holiday Rambler dealer comment, that the dealer is the last 100 ft of the assembly line. Case in point, the 2015 Classic 30 fter at This years International fresh from the factory with the ducted A/C, looked like a six year old put together.
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Old 12-24-2014, 09:23 AM   #33
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The install guy saw the problem, but just when he was going to fix it, his cell phone rang and his wife was hysterical that their toy poodle was having a major problem with the cat. So, he had to go home to make sure the poodle didn't get killed by the cat. By the time he got back to work, the unit had been shipped to the dealer. Stuff happens.
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Old 12-24-2014, 09:52 AM   #34
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Moosetag's 2015 25FB twin has 3 ducts that don't blow out any air. They shoulda/coulda caught that at the factory before shipping.
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Old 12-24-2014, 10:03 AM   #35
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It's the nature of human assembly line production. People makes mistakes, including you and I. No matter how good they do, someone who wants to will be dissatisfied, human nature as well.

Fix it, or get it fixed and move on. You're missing the good stuff.
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Old 12-24-2014, 11:21 AM   #36
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Quote:
Originally Posted by KJRitchie View Post
Moosetag's 2015 25FB twin has 3 ducts that don't blow out any air. They shoulda/coulda caught that at the factory before shipping.
Mr. Wheeler sets the expectation and results should follow, shouldn't they? I'm learning what is acceptable under current leadership. We're considering a first time purchase (28 Serenity) and reading every thread we can to help with a final decision. Maybe a 2016 model. This information helps us know what to check before accepting a new unit. I can see how a PDI could and perhaps should take many hours to perform considering everything that needs to be checked. Some of these issues are ridiculous from even a very basic quality control perspective. Mr. Wheeler, help increase out confidence level by correcting sloppy process management in the QC area - thanks.
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Old 12-24-2014, 11:36 AM   #37
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Originally Posted by dkottum View Post
It's the nature of human assembly line production. People makes mistakes, including you and I. No matter how good they do, someone who wants to will be dissatisfied, human nature as well.

Fix it, or get it fixed and move on. You're missing the good stuff.
Doug, you're missing or ignoring the point.

We pay good money for our Airstreams. We expect quality in our purchase. Airstream, in my opinion, needs to up its efforts in quality assurance. Yes, people make mistakes, but there needs to be someone at the factory following along behind, and finding the mistakes so that the purchaser doesn't need to deal with it.
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Old 12-24-2014, 11:49 AM   #38
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The more time I spend in mine, my eye finds more things that are not right. A list is being compiled and they will all be addressed either by the dealer or a trip to AS headquarters. So far, there is nothing that is urgent enough to warrant a trip back to the dealer. Minor stuff.
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Old 12-24-2014, 01:04 PM   #39
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How can anyone on the forums read about so many defects and still purchase a new AS.? Buyers beware or buyers remorse? Most of the problems I've read about did not concern me when I purchased an as years ago. It's almost like, I know smoking kills me, but I'm gonna smoke anyway, and complain all the way to the hospital. aS problems may not be fun, but they are a fact of life. How you deal with or not is up to you. Anyone on the forums was prewarned and purchased anyway!
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Old 12-24-2014, 02:03 PM   #40
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I still think that for a "high-end" product like an AS, there should be more attention to detail than the run-of-the-mill SOB. It's a management problem. Just like when you visit a restaurant or any place of business..... the tone is set by the manager/owner. It's not rocket surgery.... LOL
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Old 12-24-2014, 02:15 PM   #41
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Nothing new

When I first tried to hook up the TV in my {then) new 2005 Classic, I couldn't find any place to plug in the antenna. After consulting the manual, I called the factory. They had totally forgotten to install the TV plate under the credenza. Not even a trace where I expected it to be.

Because it would necessitate several trips to the dealer and I am a do-it-myself type, I called the factory and they sent me the parts and told me where to cut a hole. I pulled the credenza since it would be impossible to work in the confined space. I cut a hole in the inner shell where they told me and found the antenna wiring glued to the outer shell, behind the insulation, by the adhesive they use to keep the insulation in place.

I prefer my workmanship to rolling the dice at the dealer.
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Old 12-24-2014, 02:24 PM   #42
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On my previous 2012 airstream I washed the trailer and went inside to get something and to my surprise water was dripping from the ac unit, so I remouved the inside a.c cover and then noticed I could see outside I thought there was a panel missing or something but this is a intended opening,then I realised normally water would not come in from this angle but when I washed the trailer and aimed the hose at the street side of the side of the roof mounted a.c. This is were the water came in .so that's a relief there is no problem, so I looked at the a.c. Unit when the cover was off and notice the a.c. Junction box was not mounted just pushed up and wedged into other components ,I tought what kind of bucher installed the a.c. Very dissatisfied with airstreams quality. Some people just say (to get over it ) but as a 34 year auto tech I can't believe the way airstream builds trailers ,if you have a problem with quality you address it so it doesn't happen again,once you have a bad name it takes a lot to get your customers confidence back .I have seen alot in automotive and cars are built 10000 times better, a properly built trailer not exposed to road salt, shouldn't have corrossion after two years, my 2012 had filiform corrossion and rims corroding and was clean all the time (I babied it )I also have a ten year old car with no rust and the aluminum rims look the same as when it came out of the showroom so if airstream has a problem with rims corroding they should source another rim manufacture, if they don't it will eventually catch up to them when people stop buying there product due to poor quality etc.
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