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06-14-2015, 01:56 PM
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#21
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Rivet Master
2015 27' Flying Cloud
Portland
, Oregon
Join Date: Nov 2009
Posts: 685
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Quote:
Originally Posted by AWCHIEF
Sounds like a good excuse to visit Jackson Center. Give them a call, politely discuss the issues you are having and make an appointment. The repair facility is staffed by very experienced techs with access to a huge data base of even more experience. I doubt that there are any problems that they have not seen and successfully repaired.
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Really? With all due respect, telling someone to take a 4,500 mile roundtrip for a $100,000.00 plus brand new Airstream to fix a warranty problem is a good idea? For that kind of money, Jackson Center should send a tech to fix the trailer and train the staff who couldn't.
Other advice here is good. Call AS and get referred to another dealer with better trained staff or specialists.
Is it me or do we seem to be seeing a lost more problems with newer trailers?
__________________
The ability to follow instructions is highly underrated.
Always be wary of stupid people in large numbers.
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06-14-2015, 02:03 PM
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#22
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Rivet Master
2015 27' Flying Cloud
Portland
, Oregon
Join Date: Nov 2009
Posts: 685
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Quote:
Originally Posted by Maryelia
Could someone explain the terms "rivet master", "supporting member", "2 rivets, "4 rivets", etc.Who assigns the terms and where does one do this? Are these people who have worked for AS or are mechanics, or some such? I am intrigued.
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To answer both questions, rivets have to do with your number of posts. It has nothing to do with expertise.
"Supporting Member" is someone sees the value of information provided here and who contributes $20 a year to support the site. Some members feel the contribution of their "wisdom and experience" is more than enough to compensate.
__________________
The ability to follow instructions is highly underrated.
Always be wary of stupid people in large numbers.
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06-14-2015, 02:33 PM
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#23
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4 Rivet Member
2014 25' Flying Cloud
1987 29' Sovereign
1978 31' Sovereign
Tampa Bay
, Florida
Join Date: Dec 2014
Posts: 412
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Anyone have success in Airstream taking back a lemon?
Ditto, call Airstream direct, and yes, everything on an Airstream is repairable!
We also had issues with our new FC and Tampa RV was absolutely no help after the sale and dragged the situation out. We were not as patient as you in that there was no way we would've waited so long. Anyway, fInally contacted Airstream and they sent two very, very, qualified service techs out to us!
It was a beautiful thing to see each issue resolved in short order as soon as the experienced tech was assigned to the job.
Very Happy Campers now
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06-14-2015, 07:02 PM
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#24
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Moderator
2004 30' Classic Slideout
Fenton
, Missouri
Join Date: Mar 2002
Posts: 10,410
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Anyone have success in Airstream taking back a lemon?
FYI, if you noticed the post #17, this thread has been picked up by Dave Schumann. He's a recently retired big wig at Airstream. I forget his position but it was service related.. I wouldn't be surprised if some wheels will be turning tomorrow to start getting your issue resolved. Dave's a long time employee and a good guy. http://www.airstream.com/thank-you-dave-schumann/
Jack
__________________
Jack Canavera
STL Mo.
AIR #56 S/OS#15
'04 Classic 30' S.O.,'03 GMC Savana 2500
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06-14-2015, 07:16 PM
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#25
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Free Range Human
2012 25' FB Flying Cloud
Currently Looking...
Haines
, Oregon
Join Date: Oct 2008
Posts: 736
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Quote:
Originally Posted by Maryelia
Could someone explain the terms "rivet master", "supporting member", "2 rivets, "4 rivets", etc.Who assigns the terms and where does one do this? Are these people who have worked for AS or are mechanics, or some such? I am intrigued.
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From the number of posts, not expertise, although there could be considerable expertise there.
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06-14-2015, 07:17 PM
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#26
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3 Rivet Member
Currently Looking...
Currently Looking...
Madison
, Alabama
Join Date: Feb 2015
Posts: 172
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Not unusual to have post-delivery defects in any product. Good after sale support is essential. A well cared for RV can be less trouble than a new one. The original owner got everything fixed !
My new trailer had a shower leak that had to be. fixed twice. Once by the selling dealer, & again, after the repaired shower leaked before we left the lot. So the dealer fixed it twice. Actually, tried to fix once, then did on the second try. Oh, there were some other items, but those were done on the first try.
Some causes are difficult to find & access may make the fix very difficult. These type of repairs are only possible by a very few number of highly talented RV technicians. I hope Jackson Center will send its experts to your location if the other repair attempts continue to fail.
Let's Roll !
Wolf
__________________
Wolf Alaska
M.S./CFI/IR/ME/CP
FMCA SKP GS GPAA NRA USN (Ret)
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06-14-2015, 07:18 PM
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#27
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Free Range Human
2012 25' FB Flying Cloud
Currently Looking...
Haines
, Oregon
Join Date: Oct 2008
Posts: 736
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With respect to the lemon question, Google Magnusson Moss. This is the federal law on the subject.
https://en.m.wikipedia.org/wiki/Magn...s_Warranty_Act
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06-14-2015, 07:51 PM
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#28
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2 Rivet Member
2005 25' Safari
Stanwood
, Washington
Join Date: Aug 2014
Posts: 42
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California Lemon Law - Statewide Attorneys, check this website, it describes the California Lemon Law, and it does apply to RV's. It appears you have to take the vehicle in at least 4 times for the same problem. Good luck, hope they can get your problem resolved.
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06-14-2015, 10:28 PM
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#29
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4 Rivet Member
1977 31' Sovereign
Lynnwood
, Washington
Join Date: Jan 2015
Posts: 311
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You need to handle this issue face-to-face with the dealer principal. Phone calls and emails just don't get the job done.
A dealer with integrity will always do the right thing and take the lemon back or take it as trade for something else. This is not unusual. Neither is it rocket science.
BTW - You must never be intimidated by the dealer.
It's not like this happens every day. But over the course of my auto dealership career, I've actually seen this quite frequently. But you hafta let the dealer know you mean business. And it'll take a face-to-face meeting to get that process started.
BTW - You should also contact the Airstream dealer service representative. Get him on your side and he will work with you.
Be sure to document everything.
Tom
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06-15-2015, 01:25 AM
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#30
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4 Rivet Member
2013 30' Classic
Kent
, Washington
Join Date: Mar 2013
Posts: 366
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I just have to share an experience we had. Not with a water leak, but with the Sony media player. We've had been experiencing problems with it and every time we took it to the dealer to repair under warranty they could never recreate the problem. So they never fixed it.
Finally decided to replace the darn thing and took it to a local audio company. When they started to take out the old unit to put the new unit in, they found the problem. Loose wire or something. Anyway, we opted to have them fix it instead of replacing it. They charged us $100 for the work.
Later I called Airstream Factory, told my story and they promptly sent us a $100 check.
I totally second the recommendation to call the Factory directly. At least get the issue documented. I truly do believe they stand behind their 2-year warranty 100%.
__________________
Yolanda (and Phil)
2013 30' Classic Limited
2015 GMC Sierra Denali 2500HD
ProPride 3P Trailer Sway Control Hitch
WBCCI #7878
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06-15-2015, 01:39 AM
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#31
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Rivet Master
1995 25' Excella
xxxxx
, xxxxxx
Join Date: Apr 2015
Posts: 2,351
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Quote:
Originally Posted by hhendrix
Really? With all due respect, telling someone to take a 4,500 mile roundtrip for a $100,000.00 plus brand new Airstream to fix a warranty problem is a good idea? For that kind of money, Jackson Center should send a tech to fix the trailer and train the staff who couldn't.
Other advice here is good. Call AS and get referred to another dealer with better trained staff or specialists.
Is it me or do we seem to be seeing a lost more problems with newer trailers?
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Thank you for saying what I was thinking.
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06-15-2015, 07:24 AM
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#32
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Rivet Master
2013 30' Classic
Greenwood
, Mississippi
Join Date: Oct 2012
Posts: 12,111
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I went through the same thought process when I first took delivery of my trailer. I talked to everyone at Airstream up to Dave Schuman (now retired) who told me that after the bugs were worked out I would love the trailer and get many years enjoyment out of it. They gave me a $100 gift certificate to spend in the Airstream online store, after the dealer had already bought my lunch, filled my truck up with gas, gave me an Equal-i-zer hitch, MaxxAir fan cover, tire covers, awning lights, screen cocers for the furnace and water heater. Turns out, Dave was right. We took the trailer to Jackson Center. They fixed everything to better than production. We have never had anymore trouble.
Thing is, none of the 60+ items on the punch list kept me from camping in the trailer every night. We had an sob trailer before that when something broke, we lost the use of the trailer for 2 weeks.
Try getting all the problems fixed and see if you can start your Airstream adventure.
__________________
2013 Classic 30 Limited
2007 Silver Toyota Tundra Crew Max Limited 5.7 iForce
2006 Vivid Black Harley-Davidson Road King Classic
1999 Black Nissan Pathfinder LE
TAC #MS-10
WBCCI #1811, Region 6, Unit 56
Airforums #70955
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06-15-2015, 08:29 AM
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#33
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Rivet Master
2015 25' FB Eddie Bauer
2013 25' FB Eddie Bauer
2012 20' Flying Cloud
Small Town
, *** Big Sky Country ***Western Montana
Join Date: Feb 2010
Posts: 2,860
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Sorry to hear of your issues. We have been down that road as well. However, we found the factory to be very responsive to our water leakage and they sent appropriate parts / compensation to effect a repair locally. As well, we found the owners and service department to be superb at AS Adv NW in Seattle (Covington). I would suggest that you remain calm and try another service department ... where you are may already be alienated due to your repeated frustrations ... it is unlikely that you have wood rot at this early stage ... warp and mold potential with discoloration - yes; but actual wood rot no. It is, indeed, truly frustrating when spending that kind of $$$ but it can and should be repairable. It seems like it is a technician training issue at the factory for most of the complaints on newer AS models - not a defect in materials. Stay calm and it is likely that the factory will stand behind dealer repairs.
We have a 7 hour drive to our selling dealer; so, much of our "hit" list of repairs have been done locally... and not by the local AS dealer!
__________________
2015 25' Eddie Bauer Int'l FBQ / 2023 Ford Lightning ER
2022 Ford F350 6.2 V-8; equalizer hitch + Shocker air hitch
Honda Eu3200; AIR# 44105; formerly WBCCI 2015.1
Terminal Aluminitis; 2-people w/ 3+ dogs
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06-15-2015, 04:40 PM
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#34
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2 Rivet Member
2014 23' International
2015 30' FB FC Bunk
Palos Verdes
, California
Join Date: Aug 2014
Posts: 31
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Quote:
Originally Posted by hhendrix
Really? With all due respect, telling someone to take a 4,500 mile roundtrip for a $100,000.00 plus brand new Airstream to fix a warranty problem is a good idea? For that kind of money, Jackson Center should send a tech to fix the trailer and train the staff who couldn't.
Other advice here is good. Call AS and get referred to another dealer with better trained staff or specialists.
Is it me or do we seem to be seeing a lost more problems with newer trailers?
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Thank you for your response!
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06-15-2015, 04:56 PM
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#35
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2 Rivet Member
2014 23' International
2015 30' FB FC Bunk
Palos Verdes
, California
Join Date: Aug 2014
Posts: 31
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Quote:
Originally Posted by m.hony
I went through the same thought process when I first took delivery of my trailer. I talked to everyone at Airstream up to Dave Schuman (now retired) who told me that after the bugs were worked out I would love the trailer and get many years enjoyment out of it. They gave me a $100 gift certificate to spend in the Airstream online store, after the dealer had already bought my lunch, filled my truck up with gas, gave me an Equal-i-zer hitch, MaxxAir fan cover, tire covers, awning lights, screen cocers for the furnace and water heater. Turns out, Dave was right. We took the trailer to Jackson Center. They fixed everything to better than production. We have never had anymore trouble.
Thing is, none of the 60+ items on the punch list kept me from camping in the trailer every night. We had an sob trailer before that when something broke, we lost the use of the trailer for 2 weeks.
Try getting all the problems fixed and see if you can start your Airstream adventure.
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Thank you for your response.
Sounds like your dealer tried to make it right and Airstream took an active role in getting your issues resolved!
That gives me hope.
Our service and dealer NEVER so much as offer to buy us a soda.
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06-15-2015, 05:24 PM
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#36
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Rivet Master
2013 30' Classic
Greenwood
, Mississippi
Join Date: Oct 2012
Posts: 12,111
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Keep in constant contact with Chris Burch and Randy McNally at Airstream, detailing a running list of all problems with descriptions and photos via email and telephone. They are eager to please.
Is going to,Jackson Center a possibility for you? After our visit to the Airstream service center, no one else will ever service my trailer. Yes, they are that good.
For me, the closest dealers are 5-6 hours away. You have to leave the trailer for 2 weeks. 10-12 hours to drop it off. Another 10-12 hours to pick it up. Jackson Center is 12 hours away and we can camp in the trailer every night in the Terraport. 20-24 hours and 2 weeks without the trailer to a dealer or 24 hours to Jackson Center and camp in the trailer every night? Hmm...
__________________
2013 Classic 30 Limited
2007 Silver Toyota Tundra Crew Max Limited 5.7 iForce
2006 Vivid Black Harley-Davidson Road King Classic
1999 Black Nissan Pathfinder LE
TAC #MS-10
WBCCI #1811, Region 6, Unit 56
Airforums #70955
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06-15-2015, 06:27 PM
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#37
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2 Rivet Member
2014 23' International
2015 30' FB FC Bunk
Palos Verdes
, California
Join Date: Aug 2014
Posts: 31
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Quote:
Originally Posted by m.hony
I went through the same thought process when I first took delivery of my trailer. I talked to everyone at Airstream up to Dave Schuman (now retired) who told me that after the bugs were worked out I would love the trailer and get many years enjoyment out of it. They gave me a $100 gift certificate to spend in the Airstream online store, after the dealer had already bought my lunch, filled my truck up with gas, gave me an Equal-i-zer hitch, MaxxAir fan cover, tire covers, awning lights, screen cocers for the furnace and water heater. Turns out, Dave was right. We took the trailer to Jackson Center. They fixed everything to better than production. We have never had anymore trouble.
Thing is, none of the 60+ items on the punch list kept me from camping in the trailer every night. We had an sob trailer before that when something broke, we lost the use of the trailer for 2 weeks.
Try getting all the problems fixed and see if you can start your Airstream adventure.
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Thank you for your response.
Sounds like your dealer tried to make it right and Airstream took an active role in getting your issues resolved!
That gives me hope.
Our service and dealer NEVER so much as offer to buy us a soda.
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06-15-2015, 06:37 PM
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#38
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2 Rivet Member
2014 23' International
2015 30' FB FC Bunk
Palos Verdes
, California
Join Date: Aug 2014
Posts: 31
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MotherShip Said SORRY!!!!
Well, we spoke to D@@ at Ohio and were told we have 2 options.
1. Take it back and see if it happens again and then they will send a local technition out to our camp ground to check it out!!!!
Hym, take it out, go camping, and when/if the water leaks again, sit on it, and wait for a “local technition,” to come to our location and check it out.....
2. Leave it at the dealer and sue for Breach of Contract.
They refused to send a factory technition out to dealer They refused to tow it back to Ohio.
A possible cause of our water issues is that the original leak from the cracked toilet, caused water to collect in the vertical lines and so it is residual........
Wow, prospective buyers take note.
This is a brand new 2015 $101K unit that has water intrusion.
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06-15-2015, 07:03 PM
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#39
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Rivet Master
2015 25' Flying Cloud
Bend
, Oregon
Join Date: Sep 2014
Posts: 762
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Not acceptable. I am aghast.... Sorry for you troubles
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06-15-2015, 07:17 PM
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#40
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Rivet Master
Currently Looking...
Mantua
, Ohio
Join Date: Jul 2005
Posts: 7,062
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I suggest you do what they optioned. They did say they would send out a tech, correct? if necessary. Why not do this? Jim
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