Originally Posted by avionstream
You said AS told you to leave the trailer at the dealer and sue as one of the options as you posted earlier? I doubt that! See post number 38. Statements like that could make one wish we had the other side of the story. Don't make a bad situation worse.
I truly have no reason to say something that is not true.
D** in Ohio ABSOLUTELY told my husband and I (we were on speakerphone,)
That was option 2.
We have NOT taken the dealer/ factory up on their offer of camping out because of a couple reasons.
1. Our trailer is not ready yet.
I visited our trailer on Thursday to see how the testing was going.
She was closed up, with no active testing going on.
The service manager is waiting to replace the warped toe kick and should be ready to pick up early this week.
I discussed the logistics of having the tech, which would be the local AS tech, come to our campsite if/when it happens again.
as mentioned in my earlier post, the timing is the challenge with that option.
My dealer closes at 5 during the week and 1 on Saturday.
We would have to sit on it until they can make it out to our site and see if they can find the source.
We are not retired. We have to work.
We can not set up in our driveway because I don't have full hookups to duplicate the environment that the leaks happened prior.
The Los Angeles and Orange County AirStream Dealer is one and the same.
They have pressured Ohio to only have them, the AS dealer approved for warranty work.
I asked to have it worked in at C & G trailer Services, but BECAUSE he does not sell the product only services them, he is no longer approved.
Our ONLY option is the AS Los Angeles or As Orange County.
I am sorry, but on my first trip out, I reported water leakage around the toilet.
I took her in and they said " sorry, can't duplicate it."
This happened 3 times before they located the crack in the toilet!!!!
So when they tell me they can't duplicate it, with this issue, but I have warped/ruined toe kicks in my 100K trailer, I lack confidence in their ability!
I have gone on way too long. My apologies to those who feel our pain.
We are not mechanically inclined, we work hard and want to make happy memories with our boys in our trailer. We don't want to fight to have a product work and be free of defects in the first 90 days of ownership.
I waited to speak with the owner; however he NEVER came out to speak with me and while I was in the work bay, he scooted out.