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Old 06-14-2015, 01:05 PM   #15
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Could someone explain the terms "rivet master", "supporting member", "2 rivets, "4 rivets", etc.Who assigns the terms and where does one do this? Are these people who have worked for AS or are mechanics, or some such? I am intrigued.
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Old 06-14-2015, 01:25 PM   #16
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Could someone explain the terms "rivet master", "supporting member", "2 rivets, "4 rivets", etc.Who assigns the terms and where does one do this? Are these people who have worked for AS or are mechanics, or some such? I am intrigued.
Has nothing to do with any kind of mechanical or engineering expertise ,
The more ya log on here and type something , the higher the rating goes .
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Old 06-14-2015, 01:28 PM   #17
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Old 06-14-2015, 01:29 PM   #18
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I may have missed part of this...what are the issues?
Got it thanks! I will share with JC
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Old 06-14-2015, 01:50 PM   #19
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Since you are close, call Rod at C&G. Here is the link to his site. I have talked with him by phone but not yet been there in person. I found out about him through an independent repair guy in San Diego. I believe his father worked with Wally in the early years. He is also authorized to do warranty work. I am told that AS sends him jobs that the dealers can't seem to fix.
http://www.cgtrailer.com
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Old 06-14-2015, 02:00 PM   #20
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We were just discussing whether our 2014 International is a lemon or now ... and then I see this thread.

Here is our story of fixes (not finished yet). We have taken the rig in 3 times for faulty tank sensors. This type is looks like it is fixed. yippee! We took it to the selling dealer (about 700 miles from home) for the recall because the notice said only the selling dealer could do the fix. At the same time, we reported that we had a spongy floor. It was determined that they would look at it from the bottom. It took several days because the water leak area had to dry before putting the bottom back on. It took basically a week (5 nights in the trailer and two hotel nights). Airstream agreed to compensate for the hotel.

On a Friday, end of day, we received the "fixed floor.". It was not a good enough job. The floor was now wavy and had up-and-down slopes. We rejected the job on the following Monday and by Tuesday had authorization from Airstream for the deal to open up the thing from the top and replace it. The deal was that it took had to be scheduled 6 days out and would take 5 days to fix. We thought that was pretty good and agreed. Through all of this, we have found dealers and Airstream to be courteous and providing great service and customer support.

So we camped in beautiful spots for the six days - gee we were traveling anyway and booked a 4-night trip using motels. We know motel is on us this time as we could have waited and had someone closer to home to the work. Now, on this 6 day trip prior to repair appt. we have discovered that water is leaking out the bottom of the wall where the shower is when one takes a shower. oh no! now what?! We took three showers on the consecutive days to test if we had not closed the door properly or some other such thing. Nope .... it keeps leaking.

Now tomorrow, we get to them about our newest water issue. Hopefully it can be addressed during the 5 days we are scheduled for.
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Old 06-14-2015, 02:56 PM   #21
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Sounds like a good excuse to visit Jackson Center. Give them a call, politely discuss the issues you are having and make an appointment. The repair facility is staffed by very experienced techs with access to a huge data base of even more experience. I doubt that there are any problems that they have not seen and successfully repaired.
Really? With all due respect, telling someone to take a 4,500 mile roundtrip for a $100,000.00 plus brand new Airstream to fix a warranty problem is a good idea? For that kind of money, Jackson Center should send a tech to fix the trailer and train the staff who couldn't.
Other advice here is good. Call AS and get referred to another dealer with better trained staff or specialists.

Is it me or do we seem to be seeing a lost more problems with newer trailers?
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Old 06-14-2015, 03:03 PM   #22
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Originally Posted by Maryelia View Post
Could someone explain the terms "rivet master", "supporting member", "2 rivets, "4 rivets", etc.Who assigns the terms and where does one do this? Are these people who have worked for AS or are mechanics, or some such? I am intrigued.
To answer both questions, rivets have to do with your number of posts. It has nothing to do with expertise.

"Supporting Member" is someone sees the value of information provided here and who contributes $20 a year to support the site. Some members feel the contribution of their "wisdom and experience" is more than enough to compensate.
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Old 06-14-2015, 03:33 PM   #23
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Anyone have success in Airstream taking back a lemon?

Ditto, call Airstream direct, and yes, everything on an Airstream is repairable!

We also had issues with our new FC and Tampa RV was absolutely no help after the sale and dragged the situation out. We were not as patient as you in that there was no way we would've waited so long. Anyway, fInally contacted Airstream and they sent two very, very, qualified service techs out to us!

It was a beautiful thing to see each issue resolved in short order as soon as the experienced tech was assigned to the job.

Very Happy Campers now
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Old 06-14-2015, 08:02 PM   #24
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Anyone have success in Airstream taking back a lemon?

FYI, if you noticed the post #17, this thread has been picked up by Dave Schumann. He's a recently retired big wig at Airstream. I forget his position but it was service related.. I wouldn't be surprised if some wheels will be turning tomorrow to start getting your issue resolved. Dave's a long time employee and a good guy. http://www.airstream.com/thank-you-dave-schumann/

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Old 06-14-2015, 08:16 PM   #25
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Quote:
Originally Posted by Maryelia View Post
Could someone explain the terms "rivet master", "supporting member", "2 rivets, "4 rivets", etc.Who assigns the terms and where does one do this? Are these people who have worked for AS or are mechanics, or some such? I am intrigued.
From the number of posts, not expertise, although there could be considerable expertise there.
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Old 06-14-2015, 08:17 PM   #26
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Not unusual to have post-delivery defects in any product. Good after sale support is essential. A well cared for RV can be less trouble than a new one. The original owner got everything fixed !

My new trailer had a shower leak that had to be. fixed twice. Once by the selling dealer, & again, after the repaired shower leaked before we left the lot. So the dealer fixed it twice. Actually, tried to fix once, then did on the second try. Oh, there were some other items, but those were done on the first try.
Some causes are difficult to find & access may make the fix very difficult. These type of repairs are only possible by a very few number of highly talented RV technicians. I hope Jackson Center will send its experts to your location if the other repair attempts continue to fail.
Let's Roll !
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Old 06-14-2015, 08:18 PM   #27
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With respect to the lemon question, Google Magnusson Moss. This is the federal law on the subject.

https://en.m.wikipedia.org/wiki/Magn...s_Warranty_Act
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Old 06-14-2015, 08:51 PM   #28
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California Lemon Law - Statewide Attorneys, check this website, it describes the California Lemon Law, and it does apply to RV's. It appears you have to take the vehicle in at least 4 times for the same problem. Good luck, hope they can get your problem resolved.
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