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Old 05-18-2016, 06:27 PM   #29
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If your trip takes you in to Texas. Check out North Texas RV.(they only work on AS. I have had good experience with them on a 98 Bambi that I had since new and 2012 25 Flying Cloud that I have had for going on 2 years. Talk with Steve or Randy.
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Old 05-18-2016, 06:50 PM   #30
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Remember that Airstream only sells their trailers to "authorized" dealers (unless your are a close friend of the President) so the dealers are usually buying for inventory. Many get shafted and can not move them before the next year models come out, so they eat the floor plan and take a loss to get it out the door.

Note that dealers order units and are assigned build slots with the last 6 digits of the future VIN as the ID number. If a customer comes in, any inventory planned unit more than about two months of the build date can be switched to any other model. The first 7 alpha-numeric characters are the model specific information and clue the local tax authorities on how much to collect at the license branch.
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Old 05-18-2016, 07:14 PM   #31
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Wow! KiraR, so sorry for all your issues. There might be something about QC and the new Airstreams. We purchased a used 2005 in 2008. We've had very few issues and non of the things you mentioned. I do like to tinker and can usually find things I can make a little better but overall our experience has been excellent.

I used JC once to get a new AC because I wanted a wall thermostat. I should have kept the unit they took out and installed it in out bedroom as nothing was wrong with it. I have a feeling someone at JC took it home with them.

Good luck. You've received lots of good advice. Safe travels.
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Old 05-18-2016, 08:48 PM   #32
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Sorry to hear about the hectic and stressful situation you encountered.
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Old 05-18-2016, 10:26 PM   #33
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I can't believe how many people defend A$. I can't believe how many are OK taking their rig to Jackson Center.
You could not talk fast enough or long enough to get me to buy a new unit. How would you feel if you had to take your car or truck to Detroit, Germany or Japan to have issues resolved?
It doesn't take a rocket scientist to replace a water pump.
This excuse of increased production for things being overlooked. More production = more $$$$. It should equal more QC and less problems.
I feel for those who are having problems. They spend their hard earned money to buy what they believed to be the top of the line product. When in fact it is just another (very expensive) RV with all of the problems.
A$ uses the same appliances, air conditioners, furnaces, water heaters etc as a unit that costs 1/4 that of an A$.
The shiny surface and unique shape is what attracts buyers. Like a fish to a shiny lure.
A$ says their units are hand made. Last time I looked most if not all RV's are hand made.
I say "buyer beware"
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Old 05-18-2016, 10:44 PM   #34
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Originally Posted by TG Twinkie View Post
I can't believe how many people defend A$. I can't believe how many are OK taking their rig to Jackson Center.
You could not talk fast enough or long enough to get me to buy a new unit. How would you feel if you had to take your car or truck to Detroit, Germany or Japan to have issues resolved?
It doesn't take a rocket scientist to replace a water pump.
This excuse of increased production for things being overlooked. More production = more $$$$. It should equal more QC and less problems.
I feel for those who are having problems. They spend their hard earned money to buy what they believed to be the top of the line product. When in fact it is just another (very expensive) RV with all of the problems.
A$ uses the same appliances, air conditioners, furnaces, water heaters etc as a unit that costs 1/4 that of an A$.
The shiny surface and unique shape is what attracts buyers. Like a fish to a shiny lure.
A$ says their units are hand made. Last time I looked most if not all RV's are hand made.
I say "buyer beware"
I agree. This is unbelievable, but unfortunately, the norm around here. The best advice usually given is to take the unit to JC (completely unacceptable in my opinion) and that all RVs have issues, so just get used to it (again, completely unacceptable for such an expensive trailer). Someone said Airstream is at no fault as they don't manufacture the parts (?!?). This is like not faulting Chrysler if the ZF transmission in your Durango dies. Doesn't make any sense to me. I have decided if I ever want to spend $80k on a trailer, I will restore a vintage trailer at a reputable restoration shop. Those shops do not have these persistent QC issues.
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Old 05-18-2016, 10:58 PM   #35
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I may or may not agree with the preceding comments, but how about we focus on helping the OP with their specific problem vs. repeating the usual A$ quality control discussion?

Just a crazy idea, that's all.
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Old 05-18-2016, 11:20 PM   #36
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Even the non-Airstreamer is weighing in, that's worth a lot.

We have had two excellent Airstreams, only minor wear and tear from extensive travel and routine maintenance. None of our original equipment has failed going on five years, lots of travel, and 1400 nights camping. And we're not the only ones.

Yes, the o.p. needs help. Repeated failures of the same accessories should not happen, perhaps something else is going on. Jackson Center is an excellent solution, they have the most experience and all parts are at hand. Working it into a travel plan is good advice if possible. If not, suggestions of good service near her would be very helpful.
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Old 05-19-2016, 09:42 AM   #37
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We use A & P Vintage Trailer Works in Paradise, TX to do anything mechanical to our two trailers. They are about 30 miles northwest of Ft Worth out in the country side.

http://apvintagetrailerworks.com

They are also an authorized Airstream warranty repair facility.

They can take the shell off and throw the rest away. Then build a new frame and complete interior to the customer specifications. They do lots of restorations.

Paul Mayeux and his crew do good work and charge accordingly. But the work is done right the first time.
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Old 05-19-2016, 10:40 AM   #38
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totally agree Twinkie and Rostam .... no excuse for poor quality control
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Old 05-19-2016, 11:17 AM   #39
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totally agree Twinkie and Rostam .... no excuse for poor quality control
Airstream quality control? She has nine installed components from other suppliers that have failed or broken, some repeatedly, plus a bunch of broken doors, hinges, and mirror on an Airstream only a few months in service. Sounds to me like the trailer left the factory with none of these defects and everything in working order.

Think about it.
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Old 05-19-2016, 12:03 PM   #40
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I really don't understand what's going on!

Quote:
Originally Posted by switz View Post
Airstream's quality has decreased in my personal experience and a fundamental reason is the speed up of the production line with no QC checks.

2013 25FB International Serenity made in July 2012 at 26 units per week. No warranty issues or the dealer corrected them during the PDI.

2014 31' Classic started the day before Christmas break 2013 and finished in mid January 2014 at 41 units per week. I was there every day. It was utter chaos with people climbing over one another. I watched the kitchen cabinet come in and be set down on the crossed ducting (I had a photo of this) which later precluded air flow to the rear bedroom discovered on the overnite. The dealer PDI did not notice the lack of air flow. Many issues pointed out both personally and followed up with an email to the factory QC supervisor were not addressed. I caught the wrong flooring and bathroom backsplash as the dealer had failed to follow through and verify that the approved change order had made it to the shop floor work order - I had a copy on my laptop so it was sloppily corrected and we had to replace that replaced flooring the first year on my nickel. There were broken wall trim, gouges in the wood cabinets, broken hinges, broken drawer catches, the list just goes on.

The 2015 23D International Serenity made the last week of September 2014 at 51 units per week was missing the "AIRSTREAM" name on the back of the trailer, the broken blind in the front vista view window had " pleats and the replacement came with 1" pleats so both had to be replaced., wadded up ball of unremoved plastic protective film still on the wall with the mattress shoved against it and the dealer put the bedspread on the mattress, bathroom door stops installed on the wrong side, sheet metal for the curb side wheel opening did not match the street side opening requiring metal work to install my tire upgrade, dead USP power points and the ongoing saga of breaking plastic catches.

The 23D sat on the dealer lot for over 9 months and as far as I could see, no physical PDI was actually done or these obvious issues would have been corrected. They waited until I was there and pointed out the issues I found and immediately proceeded to open a warranty claim for things they should have fixed during the PDI. The dinette leg wore a hole in the really cheap flooring in under 2,000 miles and we found one wheel bearing scored from lack of grease and the the other three needed to be properly packed.

I got a questionnaire from Airstream about the 23D and I pointed out several pages of issues in the reply. I never heard back from them.

The upgrades and repairs to both the Classic and the 23D have been very extensive and expensive. My upgrading the 2014 Classic to the 16" SenDel wheels and 16" Michelins for safety was addressed in the 2015 Classic by being standard equipment, just like on the Eddie Bauer and now the Pendleton models.

For both trailers:

We replaced all plastic catches with brass ones, replaced all 120Vac outlets with Hubbell commercial grade 20 amp GFI units, replaced the skylights with Maxim units, replaced all Fantastic fans with MaxxFan 7000 units, upgraded the 23D from 14" GYM tires and wheels to 15" SenDel wheels and Michelin tires, converted the Classic to disc brakes and the 23D to auto-adjusting drum brakes (replacing the wheel bearings and seals with USA made Timken parts). We have upgraded the water heaters, the stoves, the refrigerators and the electric power systems by adding solar systems with lithium batteries. We installed blocking under the cabinets so "stuff" can not fall down through gaps around the plumbing or poor cabinet fitting into the voids under the cabinets never to be seen again.

The plywood floor is still an Achilles heel for these units. While I watched, the chap applying the black edge sealer was certainly disinterested and did a exceptionally poor job of getting the stuff on the edges of the floor he was working on.

So once all the work was done, they are the way we want them and they should last our lifetime with the usual maintenance one would expect to do for a home on wheels.

This fix up process is a lot like remodeling a home. One can forget the trials and tribulations after starting to enjoy the fruits of the effort.
After reading your post and the detail within I come to two conclusions:
1. You've in invested a "boat load of money" in Airstream products.
2. Why....do you continue? You obviously have the "means" to do so, so you must have a lot of "business savvy"....but why continue to "support the product". Honestly, speaking had I read your post before I bought my 2016 22FB Sport I would have walked away.

I've only owned and used my trailer a few times since buying it "mid March". And so fare so good....no major problems have come to light. Yet, I have been quite busy making a few mods "to set up the trailer" the way I want to use it. In doing so I have run across a few things such as cabinet hinges and the like that reflect either poor QC or choosing the cheapest item possible for the job.

I don't have a lot of money...and I am only "blest" to have the unit I do because of some very special and successful children. The price we paid for the Sport was nearly three times what we would have paid for the other very viable option an RPOD. Yet reading their forum I don't hear the types of complaints I have read on this forum.

Frankly, I find this really perplexing. Like many on this forum I now have the trailer of my dreams having paid a "ton of money" for it and yet wondering .....is it really going to give me "value one would expect" having spent over $50 Grand?

Do the "powers that be" in AS Corporate "read this forum"? Why don't we we hear reports of them bending over backward to address the problems others (you sir included) are reporting with their product. I'll bet if he could "ole Wally B" would be rolling over in his grave. This is "nonsense"!
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Old 05-19-2016, 12:45 PM   #41
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Jackson Center WILL FIX your Trailer!

KiraR... make up the list, get an appointment at Jackson Center, OH and they WILL take care of everything until you are exhausted checking the work. They pick up your trailer early in the morning and return it that afternoon. They do not 'repair with parts or pieces' but will toss out most items and replace with new parts off the current assembly line.

When we purchased our 2014, we were experienced at checking out the 'new Airstreams'. You obviously will be, as well.

Many 2014's and 2015's had faulty or very noisy vent fans, dead batteries, shades that were not working, rusted parts on the exterior, (I missed the hail damaged on the roof), excessively noisy lift jacks, windows that did not seal well (minor adjustment for us) and loose cabinet hinges, misfitting sliding curtains, etc..

Our refrigerator fan was the first thing to go... noisy and grinding first. The snap switch that operates the fan at the same time or just after. I bought a fan and snap switch out of pocket. Cost more going to the dealer to tell me to buy ear plugs...

Our through checking the 2014 when 2015's were around $1,000 more was the best on the lot at the time. I was surprised with all of the ceiling vent fans hanging down on 2015's needing replacement!

I would be disappointed beyond comprehension. Those defending the crappie service of RV Dealers is almost depressing. My dealer could not even set up our Equalizer Hitch properly and I did not know until recently. The batteries were dead and needed to be replaced on our first trip. The batteries were DEAD at the dealership.

If I had your problems... the dealer should swap out to you another trailer, fix the Piece of KaaKaa you were stuck with. If anyone thinks the dealer does not know a dog on the lot... you have to be kidding yourself. Let the dealer whip it into shape at their shop and try to break even after making a big profit doing warranty work to a potentially happier first time customer!

There are thousands of components in an Airstream. Some are minor and a philips screwdriver fixes it. Some can be user issues. Find a local Airstream owner with a late model Airstream and have them give it a look.

Good luck. You will need it if this is all the fault of poor workmanship. Almost hard to believe... but that is why you are catching some 'nonbelievers'.
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Old 05-19-2016, 01:20 PM   #42
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I think that there is a danger of becoming very negative if you hang out this board too long. This is a problem not specific to this board, but to product boards in general.

Many people come to internet product boards to seek help. Therefore, they have a tendency to attract people who have had problems. Think about it. How often do you see a post that says "hey, I didn't have any problems!". You rarely do. And its not because it doesn't happen. It is because people who don't have problems don't tend to post about it. They are probably out camping and enjoying their Airstream.

So internet boards attract people with problems. It is like walking into a hospital and asking "anyone sick in here?". But of course there are, it is a HOSPITAL. Something like that.

Sure, people come to internet boards for other reasons, but they attract people with questions and issues seeking help and support from other people.

Therefore, taking what you learn from a board and extrapolating it or trying to do any sort of statistical analysis is a futile exercise. There is a wealth of information and experience in these boards. A ton. But some posters take it a bit too far, and perhaps they feel negatively towards Airstream because they themselves have had a negative experience with the product.

But the quality of Airstreams is undeniable. They command a premium price on the market and they continue to sell like hotcakes because they are well made. Do they have issues? Of course they do. All RVs have issues. But everything I have read and experienced is that most dealers and the manufacturer are committed to providing a quality product and a quality service experience. There are exceptions. And they will tend to concentrate on boards like this one.

So take what you learn here and become a better RVer, but don't let the negative experiences of a few dissuade you from what is unquestionably one the best travel trailers ever made. And to all of you who have issues you are welcome here to share them and seek help, assistance, or even moral support. That's why we are here. To help each other. Not only is that part of Wally Byam's legacy, but it is the right thing to do.

Perhaps we should open a forum section for people with no problems. "Hey, I went out today and nothing bad happened!". Nahhh, nobody would post there. They'd be too busy enjoying themselves.
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