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Old 05-10-2015, 12:30 PM   #953
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Thanks Brian:

Wow, you've spent a lot of nights on the road. I'm curious now to see how many nights we have. We keep a log, so I'll check it out. We just completed out 87th trip with our 23FB, but that counts trips to one daughter in Lago Vista, TX, and the other in Brazoria, TX, both of which have hook ups for us. Major trips were two months to Alaska, and about the same time to Newfoundland. We've also been to every state with the trailer except of course Hawaii. Our favorite state is Utah, where we have gone several times, in fact are heading that way in less than two weeks.

Wish we had Airstream friends to join us on some of our trips.

However, the rallies don't appeal to us as we are hard core boonie campers. Not because we can't afford the RV parks, but because we HATE feeling like we are in a trailer park. All the lights strung up, and also the mercury lights in the parks put us out. We are star gazers and have most enjoyed being out BLM land in Utah or some other state with remote locations.

Thanks again for your reply. Now I just have to convince my wife to shake the moths out of our wallets and go for it. Do you have any advice on the best way to sell the 2010?

We bought the 2010 new in Irvine CA, but was offered the best deal from Colonial in New Jersey. We just didn't care to drive to Jersey in bad weather, and had grand kids very near Irvine.

I think we'll try to deal with Patrick at Colonial in NJ if we make the leap.

If you want to reply use mjkvsk@gmail.com. I don't go on the Airstream site often, nor do I follow these threads very long.

Any advice will be appreciated,
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Old 05-10-2015, 12:34 PM   #954
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I drove from Napa, Ca to Colonial to get my FC 25FB. I saved over $10,000 doing so as the local AS dealer would not come off their price. The kicker was when the saleswoman told me not to expect the dealership to do any warranty work if I purchased from a different dealer. I would never go back to that dealership after that.

Colonial has great people who know the product. The best on the west coast in my opinion is Orange County Airstream...but I don't know what they are like for purchasing, merely servicing, at which they are super.
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Old 05-10-2015, 03:45 PM   #955
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I believe that I would report the dealer who refused to service an Airstream not purchased there to Airstream. You should be able to have warranty work done any Airstream dealer. I believe that is part of a dealer's contract.

They're getting paid by Airstream for the warranty work that they do. It's not like they're doing it for free.

Brian
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Old 05-10-2015, 05:15 PM   #956
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They can't refuse to do the work but they probably will schedule you behind their buying customers. Jim
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Old 05-10-2015, 06:25 PM   #957
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If I had to back 200' on a curvy driveway with obstacles along the side, I'd never come home again. Good work trakker.

Well, backing ours into a space between the garage and an embankment is not so easy either, but 200' is a long way.

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Old 05-12-2015, 01:57 PM   #958
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Our 2016 Flying Cloud 25 FB Twin has a June build date and will be our first AS. I'm going to buy a USA-made Progressive Industries 30 amp electrical management system aka "surge protector on steroids". My current portable is only a surge protector. I'm torn between the portable (steal-able even though most people aren't thieves - and lockable) and the hard-wired unit. I'm just wondering where one would install the hardwired unit inside a 25FB Twin. Anyone installed one or similar personally or had it done by pros?
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Old 05-12-2015, 02:06 PM   #959
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Quote:
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They can't refuse to do the work but they probably will schedule you behind their buying customers. Jim
I've been told the same thing by my local AS dealer. They don't do warranty work for any RV (regardless of brand) that they have not sold, ahead of their buying customers. They have plenty of repair work from their own customers (RV's break - who knew?). On the flip side (and this is huge) if you buy from them and move to a location that does not have an AS authorized repairer, or breakdown on the road away from one, you can simply pay for the warranty repairs yourself and send them the bills and they will get you a reimbursement via the warranty system.
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Old 05-12-2015, 02:41 PM   #960
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If you live far from an Airstream dealer, Airstream may allow warranty work to be done there—contact customer relations first.

I did install the hard wired surge protector in our 25' FB with a queen bed. That was fairly easy because the converter is close, but I had to attach it to the bottom of the bed base. Wires that attach to the surge protector are somewhat exposed though I covered them with lots of electrical tape. If you aren't familiar with 120 v. wiring, this may not be the job for you. Because of tight spaces, fitting my body into the small amount of room available made me worried I might have to be extricated by a crane. The hard wired unit is really made for a MH or perhaps a 5th wheel with a cabinet for electrical stuff (converter, fuse and breaker panels and such) where the surge protector and its wiring are not generally exposed to people, especially kids.

It can be installed in a trailer, but where is a problem and may be more so in a twin bed model. It should be close to the converter and the 120 v, 30 amp cable from the trailer exterior.

If I had realized all that before I bought it, I probably would have gone with the model that plugs into the pedestal and bought the lock for it too. It is true most people don't steal portable things, but we did have a wheel lock (about $50) stolen at a CG in Fairbanks. The replacement we bought now has a lock on it.

Gene
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Old 05-12-2015, 03:01 PM   #961
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Now that New Lucy has had her ills corrected at Jackson Center, We have had a chance to check out Lucy's air conditioning system with all the ducts clear and the new directional registers.

We had a couple of 93 degree days in Jacksonville to try it out. I am happy to report that the air conditioning is working great and keeping the whole trailer evenly cool and comfortable.

Brian
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Old 05-12-2015, 03:14 PM   #962
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Brian, was the insulation in your AC duct a common AS problem or just a screw up by one of the building tecks?

Joe
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Old 05-12-2015, 03:19 PM   #963
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Quote:
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Brian, was the insulation in your AC duct a common AS problem or just a screw up by one of the building tecks?

Joe
From what the tech at the Service Center told us, it was a freak thing where a piece of insulation was blocking the vents on the street side. He indicated that they had not run into this situation before. He was able to get it working right from the roof by removing the air conditioning unit.

Brian
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Old 05-12-2015, 03:20 PM   #964
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I was told the same thing by my local dealer. I ended up buying 500 miles away. It is rather inconvenient to say the least. Especially since I have a healthy list of warranty repair items after 2 months of shakedown.
Then, I just read that my dealer in Fairfield California told a potential buyer the same thing about priority repair work. It's a bit disheartening that the Airsteam dealerships are employing those tactics. One would think that they'd be happy to have more labor charges bill Jackson Center for warranty repairs. hmmmm
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Old 05-12-2015, 03:26 PM   #965
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I would have thought that they would like the service business instead driving folks away for good with a nasty attitude. Don't they think about that someone fixing an Airstream today might be buying one in the future?

Brian
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Old 05-12-2015, 04:39 PM   #966
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As a business person, it defies all logic. Hire another technician, drive more business through your shop. Make more customers happy and bill the mother ship. Yes, maybe if you treat them right, they'll recommend you and or buy their next one from you.
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