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Old 04-10-2016, 09:29 AM   #1485
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Sorry 'bout that.
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Old 04-11-2016, 10:28 AM   #1486
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The "wonders" of auto correct!?
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Old 04-12-2016, 04:45 PM   #1487
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Maybe the fox is a better worker and they can pay him below minimum wage.

The kinds of quality issues Kelvin mentioned in a 2016 model are the same type of issues seen when we bought one in late 2007. I had found the Forum a couple of months before and had seen some complaints about workmanship and quality of materials, but in the eagerness to learn about RV's and Airstreams (my wife wanted an Airstream), I kind of dismissed the complaints as a few cranks blowing off steam.

I was in denial. There were more than a few complaints. After we bought ours and had bad results with the dealer, I started to see more and more complaints about new and recent models ("recent" means the past 10 or more years). It seemed like quality control at Airstream was crashing like the economy at the same time. Production cratered too and maybe part of that was because prospective buyers saw all the complaints on the Forum.

It is sad to see things do not change. An American iconic brand is being milked for as much profit as can be squeezed out. When I was in contact with some of the execs at Airstream years ago, there were some good people there. They had spent many years at Airstream and were probably upset too, but had to toe the line.

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Old 04-12-2016, 05:03 PM   #1488
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We feel about the same way, Gene. Old Lucy (the 2005) was actually pretty junky. We did a lot of repairs ourselves and we had leaks fixed at JC.

Little Lucy (the 2012 23FB) was much better, but still had some issues. New Lucy (the 2015) has been better yet. The only chronic issue has been the ceiling vents.

All this being said, we still prefer to have our adventures in an Airstream. If there were a better travel trailer out there that met our our wants and needs, we would have one.

Brian
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Old 04-12-2016, 05:26 PM   #1489
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Quote:
Originally Posted by moosetags View Post
We feel about the same way, Gene. Old Lucy (the 2005) was actually pretty junky. We did a lot of repairs ourselves and we had leaks fixed at JC.

Little Lucy (the 2012 23FB) was much better, but still had some issues. New Lucy (the 2015) has been better yet. The only chronic issue has been the ceiling vents.

All this being said, we still prefer to have our adventures in an Airstream. If there were a better travel trailer out there that met our our wants and needs, we would have one.

Brian
At least you are doing better. The level of complaints varies from year to year. A recent spike follows several years of relative quietude.

I don't know if there is a better trailer out there that meets our needs because I haven't looked. Some get better ratings on the only RV review site I've found. I'd like to think a well run company with imaginative leadership could do a lot better for less cost. Better yet, it would be an American of Canadian company.

We have ours fixed up our way, most of the problems have been solved and it hasn't leaked in a long time. More things will break, but it has gotten better. Some scratches on the body, too much sealant in places (I am much too sloppy with Sikaflex), but it is a much better unit than the day we took delivery. There's no reason to change.

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Old 04-12-2016, 05:34 PM   #1490
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Even though we have replaced Lucy twice, and researched extensively each time, we still ended up back at Airstream.

Brian
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Old 04-13-2016, 09:08 AM   #1491
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The aluminum skin and frame of an Airstream make is possible to repair the basic unit over the years (like the WW II DC3s still flying with over 50,000 hours) where the wood sticks in the walls of the majority of the trailers the nails and screws will have worked loose due to the stiff suspensions and eventually the units end up at a land fill somewhere or abandoned in a field.

We have and are working around the deplorable QC issues by using an excellent third party repair facility as I have yet to see, in my experience, a dealership I would trust to change a light bulb and not create both a mess and more issues to fix.

If I took the unit to a dealer for warranty repairs, the cheap broken plastic catch would be replaced with another identical cheap plastic catch. The fix is to install a brass catch that will not break in a few months or years. Problem is truly fixed.

When I look back at what we have done to improve and fix the trailers, volume pricing would have allowed the factory to install many of these components we used and not have had to raise the price.

As consumers, we sadly are being trained that poor quality can demand premium prices.
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Old 04-13-2016, 10:53 PM   #1492
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I have found a dealership that does excellent work...Orange County Airstream In Westminister, CA. They are wonderful folks and take their work seriously...I have no complaints!!!
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Old 04-14-2016, 08:30 AM   #1493
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The issue for dealers is that they have to use the same cheap parts for warranty repairs or not be reimbursed by Airstream. The proper solution is to replace with a better product so that problem is truly fixed.

In the caee of the cabinet catches, that better product can even be 50% less expensive than the cheap plastic part if purchased from the dealer.
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Old 04-14-2016, 08:52 AM   #1494
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I have often replaced parts like this with better ones at my own expense. It is always less trouble and expense to handle it this way. Also, I get equal or better parts installed properly with great care. When this resolution is possible, I also save a great deal of time.

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Old 04-14-2016, 09:13 AM   #1495
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My 2008 Classic is pretty good for fit and finish on the inside. I've had one plastic catch break on my. Man, are they expensive and hard to install so they line up just right. Probably the reason it failed, not quite lined up. My main gripe the lack of access for components that are bound to fail; water tank valve, holding tank valves, Micropulse sensors, water pump location.

Every time we think we will switch and look at SOBs none of them impress us enough. Our 25fb is like Goldilock's porridge, not too cold and not to hot, just right.

Despite the cons to the Airstream, we feel its worth putting some extra money into it to make it better and to overcome some of the deficiencies.

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Old 04-14-2016, 11:13 AM   #1496
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Hi Kelvin. Are you referring to the black plastic two piece latches that hold the drawers and cabinets? I have replaced several of those over the years. I don't know what an Airstream dealer charges for them, but we have purchased them on Amazon Prime for around $8 with free two day shipping.

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Old 04-14-2016, 11:48 AM   #1497
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Yes. For some reason I thought I paid more. I went and looked at my past orders and they were about $9 each. Maybe I was thinking of something else.
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Old 04-14-2016, 01:11 PM   #1498
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I think you may be referring to the same plastic catches I have had to replace. Fortunately we were near an RV store in Oregon and bought two—one was an extra for the next time. They were pretty expensive for what they are. That was the only one that has failed so far, but I await our next 21 adventures with catches. That'll be Catch 22.

Damn ads! How do we get rid of them?

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