We purchased our first Airstream last July and loved it. It was a beautiful 23D Serenity International.
Took it out on many adventures, and soon discovered that my family of 4 and amy son’s friends were too much for the 23ft and upgraded to the 2015 30ft bh.
We LOVE the space.
However, since our purchase and first trip out in March 2015 we have had water leakage.
I reported the water around the base of the toilet to the service and sales manager and he said he could not reproduce it.....
We took it out on another trip with me instructing my boys if they “miss,” they will be using the camp facilities.
Well, it did not take long to see water seeping out from all around the base of the toilet again and it traveled thru the bathroom to under the bunk.
I took a picture and attached it to the dealer owner and sales manager
Towed her back in and left it. 4 weeks later, I called to get status, and was informed, OHH WE located a crack in the back of the toilet.
OK..... but I reported water leakage from our first trip out and you said you could not “reproduce it!”
Well, after a month back in the shop to replace the toilet and fix the electrical issues...(could not use tv or dvd due to wiring issues.) We excitedly picked her up for our Memorial Weekend.
Alas we were told she was thouroughly checked out and is in top shape!
We travel 4 hours away, unhitch, level, and commence with the festivities.
Well, a few hours later a huge puddle of water is by the pantry. I show my husband and think this is odd....maybe with setup something leaked or a 1 off.
Fast forward during the next 3 days and significant amounts of water is seeping thru the toe kick along the sink and galley.
We were camping with a fellow Airstreamer who happens to be a plumber and he looked under the sinks (bathroom and kitchen) and could not find the source.
The water was voluminous and it warped and lifted the fake wood toe kick and soaked our rugs.
We took it straight back to the dealer/shop on Monday memorial day where it has sat and we are being told once again “WE CAN’T REPRODUCE IT!!!!”
I have reached out to Airstream in Ohio and they supposedly are sending the trailer’s schematics to the mechanic to look for crimps in the line, but we have lost all faith in the service department.
We willingly and excitedly upgraded to the bunk 8 months after purchasing our first brand new unit, and are VERY DISAPPOINTED with the lack of quality and the lack of know how from the service department.
We clearly have a lemon and now it is the 10th of June without our unit to enjoy during my children’s summer vacation.
Thank you and MY APOLOGIES for the long rant.
P.S. we are located in southern california