I had an early broken claw incident with our ZipDee. The claw and pin is a very poor design, highly susceptible to misplacement and failure. When I called for replacement of the claw, they did grudgingly replace it after rudely lecturing me for not using it properly. When I suggested that the design flaw should be corrected, the response was "we've made it that way forever - it's the users that are the problem". Amazing arrogance! The Fiamma awning on our Casita was a much better designed product.
Joe & Joan Donnaway