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Old 04-04-2016, 05:57 AM   #15
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As a Canadian I find the attitude of entitlement embarrassing. Just because it is inconvenient to cash in a coupon within a designated time before expiry does not negate or even devalue the coupon. Such coupons are issued with the understanding that a large proportion of them will never be used. Once again a business caves in because they fear a dissatisfied customer.
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Old 04-04-2016, 08:43 PM   #16
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OK... as a point of clarification, I DID contact GS upon my return home in an effort to have them deal with my concern, which I feel was valid. They chose not to address it in any way shape or form.
Not sure where the comments regarding "entitlement" are coming from but I am getting a feeling that I am being dismissed as a whinner and complainer. So be it. In the future I will comment only on tow vehicle, tires and hitches. These are the topics that most folks love dealing with as they provide fodder for the masses. I sure dont want to 'honk' on G.S. again. They are obviously a sacred cow to this forum.
Thanks for all of your imput
Pete
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Old 04-04-2016, 08:51 PM   #17
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Old 04-04-2016, 09:24 PM   #18
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So I generally choose not to say anything online that I wouldn't feel comfortable saying to you over a beer at a campfire. So here it goes.

My wife works retail. In fact, a lot of her job is dealing with customers that feel wronged. Basically, what you did just doesn't make you look good.

You bought into their deal. Got a voucher with a three month term. 99% of the customers would have no problem with this.

You didn't like it, called them on it, and lost. Did you ask for a refund?

Then the big one for me, YOU CALLED AND FILED A BBB REPORT????? That action is reserved for companies that scam and cheat. I guess you really felt that for 25 bucks?

Wow, that was an overreaction.

So know what my wife does to customers like you? They buy you out in hopes you go away. That's what they did to you. Hell, you could have demanded $100 Canadian and probably would have got it. And yet you still chose to "go public" and blast the company.

I just don't agree with you argument and especially don't agree with the method you handled it. Sorry.

I wish you a good and safe camping season!
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Old 04-05-2016, 07:14 AM   #19
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Last year while traveling, I purchased four Goodyear tires for my TV in New Brunswick. I was mailed a $50 prepaid credit card as part of the deal. I was not told it was Canadian funds even though the dealership used my Michigan address for the warranty. It was of course mailed to my Mi. address but I am unable to use it outside the US or cash it at my bank. Glad that there is no ex. date,will use it this summer on a side trip to Sault St. Marie, Ont. Live and learn.
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Old 04-05-2016, 09:03 AM   #20
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I was in a CW store this past Sunday and was given the offer. When I mentioned the quick exp. date I was told they don't expire by the guy at the register. I didn't buy.
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Old 04-05-2016, 09:19 AM   #21
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90 days is pretty generous in my opinion. I can always find something at CW that I have absolutely no use for to bring home. 🤑
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Old 04-05-2016, 09:38 AM   #22
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. . . I can always find something at CW that I have absolutely no use for to bring home. ��
Yeah, but we can talk about our useless purchases, or even argue about them!

Thus, they are useful?



PS -- I have a room full of them waiting to be cleaned out for Spring! How about the hardware store? I should own stock in my local one -- almost a daily trip to get something!
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Old 04-05-2016, 12:42 PM   #23
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Heck, only one trip a day. Any project takes at least three.😜
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Old 09-09-2016, 03:44 PM   #24
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I can understand how whitelaker (OP) feels. I also visited a CW immediately upon buying an AS and they offered me a $25 certificate if I joined for two years. No mention was made of an expiration date.
When the certificate arrived in the mail...it was already expired!

While it may be true that the onus is upon the buyer to "read the fine print", .... the long-term reputation of anyone who is even slightly misleading... will not soon be forgotten.

I agree, it was "shifty".

Now, whenever I see the Good Sam logo, I read the fine print, and I hold them accountable for their sales-promises. (Most of my business with them is thru CW parts or campsite discounts.... which are are the same discounts available thru AARP.)

(P.S.- The insurance advertisements they send me are also misleading. They continually imply my regular auto-insurer will not "cover me" like Good Sam will, nor provide the same benefits. That is not correct. In fact, my State Farm agent provided me with the contact of the underwriter who, it turns out, is the same underwriter Good Sam quoted.... but for the same premium and same coverage I have a deductible half of the GS policy.)
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Old 09-09-2016, 03:48 PM   #25
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A few weeks ago I bought a chair from CW. Today I received a voucher for $25 as a think you. Expiration date is Dec 31st. I love free stuff especially money.
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Old 09-10-2016, 08:19 AM   #26
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My positive takeaway from this conversation is that the GS membership is much cheaper at a CW retail shop than straight from GS online! (winning - I'm more concerned over roadside assistance than ins. And I am about 20 years shy of AARP! LOL)

And yes, I have let many CW gift cards expire... Just LESS crud I have to tow around!

Ahh, 1st world problems at their finest.
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Old 09-10-2016, 08:56 AM   #27
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My positive takeaway from this conversation is that the GS membership is much cheaper at a CW retail shop than straight from GS online! (winning - I'm more concerned over roadside assistance than ins. And I am about 20 years shy of AARP! LOL)

And yes, I have let many CW gift cards expire... Just LESS crud I have to tow around!

Ahh, 1st world problems at their finest.
Not necessarily. If you call there may be unadvertised specials for membership and roadside service.
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