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Old 09-21-2007, 06:40 AM   #1
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Airstream Lifetime Warranty - when did that end?

Just curious - when did Airstream end its Lifetime Warranty? Any information on how/why that decision was made?
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Old 09-21-2007, 08:20 AM   #2
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Likely it was made to save the company bazillions of dollars.
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Old 09-21-2007, 08:37 AM   #3
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Originally Posted by soldiermedic
Likely it was made to save the company bazillions of dollars.
There was a very nice woman from SoCal who had her original 60ish Airstream. Her name was Pearl, and she died a few years ago. Her AS came with this lifetime warranty, and she was famous for always taking her rig back to JC for work. After so many years, the people at JC recognized her on sight. I think she really got the full benefit from her warranty.

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Old 09-21-2007, 09:58 AM   #4
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The lifetime warranty was pretty exclusive.

It excluded tires, tubes, rims, signaling devices, axle or wheel assemblies, brake assemblies, refrigerator, heating stoves, ranges, electrical fixtures, water heaters, or other trade accessories.

It also refused work on any vehicle which "shall have been repaired or altered outside of its factories in any-way so as, in the judgement of the warrantor, to affect its stability; or which shall have been subject to misuse, negligence or accident; or which shall have been loaded beyond the factory rated load capacity."
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Old 09-21-2007, 10:56 AM   #5
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Mine had the lifetime warranty - the warranty stapled to the inside one of the closets. If I remember correctly (and my trailer is at C&G now) it also mentions not being transferable - unfortunately
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Old 09-21-2007, 11:48 AM   #6
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Someone might correct me on this but didn't the lifetime warranty end when
Beatrice bought Airstream?

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Old 09-21-2007, 12:10 PM   #7
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Quote:
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Someone might correct me on this but didn't the lifetime warranty end when
Beatrice bought Airstream?

Jack
I think you are right...I know my '64 has one - too bad we aren't the original owners!

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Old 09-21-2007, 12:12 PM   #8
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I'm kinda wondering how Pearl was able to get warranty service all those years, as the Warranty clearly states it:

". . shall be in full force and effect and valid in the hands of the registered holder during his life."

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Old 09-21-2007, 03:03 PM   #9
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Quote:
Originally Posted by markdoane
I'm kinda wondering how Pearl was able to get warranty service all those years, as the Warranty clearly states it:

". . shall be in full force and effect and valid in the hands of the registered holder during his life."

Maybe Pearl was not what she seemed to be.
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Old 09-21-2007, 03:27 PM   #10
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Quote:
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Maybe Pearl was not what she seemed to be.
I never had the opportunity to meet Pearl, but I remember her posts on Hunter's List and the Vintage List. She would describe herself as "a tough old bird". I don't think she had any problems with Jackson Center.

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Old 09-21-2007, 03:50 PM   #11
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Quote:
Originally Posted by jcanavera
Someone might correct me on this but didn't the lifetime warranty end when
Beatrice bought Airstream?

Jack
Our 74 has the warranty in the original purchaser's name inside the owner's manual.
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Old 09-21-2007, 04:00 PM   #12
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My 75 has the lifetime warranty in the owners manual as well.
Maybe Thor put an end to it???
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Old 09-21-2007, 04:09 PM   #13
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My 75 has the lifetime warranty in the owners manual as well.
Maybe Thor put an end to it???
Possible. I know the company was virtually out of business by the end of the 70's. This may have been a company-saving decision.
I know if Airstream still offered the lifetime warranty, I would give the idea of purchasing a new one more serious consideration.
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Old 09-21-2007, 05:36 PM   #14
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Quote:
Originally Posted by overlander63
I know if Airstream still offered the lifetime warranty, I would give the idea of purchasing a new one more serious consideration.
Yup. And Airstream would pretty much own the RV/trailer market (& their current prices would seem reasonable!). Trouble is, then they'd have to hire a QA team to inspect the trailers before they went out...

Oh, but I jest . While there are 'true' Airstream aficionados, am thinking that the company feels most are simply drawn by the retro styling and that impulse buying is their sales goal (volume). Therefore, a 'lifetime' warranty is a moot point.

Hyundai has an excellent warranty (or so it seems from it's commercials), wonder how that's increased their sales and bottom line?
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