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Old 10-12-2016, 06:14 AM   #1
Rivet Master
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2006 23' Safari SE
Biloxi , Mississippi
Join Date: Nov 2011
Posts: 7,964
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Warranty work?

Question for owners that have traveled long distances to buy your NEW Airstream.
What do you do for warranty service?
Return to dealership that you purchased from, use local dealership service department, make the journey to the Jackson Center Service Center or other?


Do you know what a learning experience is? A learning experience is one of those things that says "You know that thing that you just did? Don't do that."
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Old 10-12-2016, 06:25 AM   #2
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2016 20' Flying Cloud
Centennial , Colorado
Join Date: May 2006
Posts: 1,263
I bought mine from Lazy Days in Tucson and took it back there for warranty work....gave me an excuse to get on the road I am not opposed to using the dealer in the city where I live but the service was so much better at Lazy Days and they won my business. I would like to go to Jackson Center sometime in the future and may just do that with any remaining warranty items that pop up.

Steve "Centennial Man"
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Old 10-12-2016, 06:39 AM   #3
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2016 25' Flying Cloud
Jupiter , Florida
Join Date: Nov 2015
Posts: 672
Other, so far. Bought at Colonial in NJ, which is too far for me to go for service. They shipped me the parts to fix my jack (motor), and I replaced it and sent the bad one back. Other little things I have just fixed myself.

If I do have something else come up, I would likely plan a trip to Jackson Center, since we have family in that part of the country.
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Old 10-12-2016, 06:58 AM   #4
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2012 25' Flying Cloud
Battle Lake , Minnesota
Join Date: Jun 2009
Posts: 7,716
We purchased two Airstreams locally (150 miles), haven't really had any service needs except routine maintenance. We did stop at our dealer six months later asking about a door adjustment and clearance light corrosion issue some members had reported, our salesman (who was excellent) sent us to a service/parts manager who just laid into us, sharply telling us we had 90 days for adjustments, corrosion issues, leaks etc and it has passed. You're on your own, good bye.

We haven't gotten over it, even though it was one person. We schedule Jackson Center for our servicing every couple of years, route our travels through there and can't say enough good things about it. This works best for us.
Doug and Cheryl
2012 FC RB, Michelin 16, ProPride 1400
2016 Ram 1500 Laramie Crew Cab 4X4 Ecodiesel 3.92 axles

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