Thread Tools Search this Thread Display Modes
Old 03-09-2015, 04:09 PM   #1
4 Rivet Member
time2play's Avatar
2013 30' Classic
Kent , Washington
Join Date: Mar 2013
Posts: 323
Warranty Question

We have a problem with our Sony Media Player which we have already discussed in this thread:

Basically, when watching TV or the DVD, the sound of talking voices is very quiet. All other sound is fine, but when people talk - it's very very low. When this happens, our only option is to turn it off. It's impossible to watch TV when this is happening.

We thought it had something to do with the fader/balance setting, but that does not seem to be the problem. This last weekend, we had the problem Friday night, but it worked fine Saturday night. And we changed the fader/balance setting back and forth on Saturday and it had no effect.

We've taken it to the dealer several times, and they can't recreate the problem (it always works fine when they have it), so they can't fix it. Our dealer advised us to call Airstream customer support, which we did. We were told the same thing. Without them being able to recreate the problem, they can't fix it.

We have an appointment with our dealer AGAIN next week to address this issue - as well as a few other warranty issues.

So here's my question. If everything works fine when it's in the shop, what options do we have to get this fixed? Our 2-year warranty expires in July. This is an ongoing problem, it seems Airstream should fix it. I can see their point of view (if they can't hear the problem, how can they fix it), but surely we have to have options.

Any recommendations on what we can do to ensure this gets fixed under warranty?
Yolanda (and Phil)
2013 30' Classic Limited
2015 GMC Sierra Denali 2500HD
ProPride 3P Trailer Sway Control Hitch
WBCCI #7878
time2play is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Warranty question GettinAway Buyer Guidelines 26 04-02-2012 10:05 AM
Question re: warranty service Lani General Repair Forum 6 03-10-2010 07:11 AM
Extended Warranty question ROBERT CROSS Dollars & Cents 11 03-07-2008 04:17 PM
question on warranty imagine Our Community 5 04-12-2005 09:51 AM
Airstream Lifetime Warranty jcanavera Our Community 4 06-06-2002 11:08 PM

Virginia Campgrounds

Reviews provided by

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2015 Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 08:39 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.