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Old 10-31-2014, 02:24 PM   #43
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Can't verify, but I'm almost certain that Airstream Corp has someone in the management group monitor this forum. What better way to get feedback on their products?

If they don't, I'd be very surprised.
You might be right! But that said, I'm coming from this as an owner of a large manufacturing company (retired) and you would be amazed how the left hand does not know what the right is doing!

I know in our case, we had different staff monitoring discussion boards and social networks all the time. Yet my management team were always the last to hear about things that we could have done to either improve our products or services. These changes normally were not prohibited from a cost standpoint, they were normally just system or production complications that we had to deal with once we got our head around what the client was recommending.

So if you have any email address, just send them a note and mention that it might be worth their time to do a little reading or pass the link on to one of their co-workers who they feel might be interested... It never hurts!

If the same person should happen to get more than one email that only reinforces it's importance!
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Old 10-31-2014, 02:26 PM   #44
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Bob, I would be surprised if they do monitor this forum. Everything they need to know about Airstreams and Airstreamers is available to them on site, every day right at their Service Center. They can see the repairs and modifications and talk to different owners and the people doing the repairs all day, every day of the week.

We were pretty excited about the recliner conversion they did for us and suggested many folks are interested in that sort of thing, but they more/less shrug their shoulders, "we do this all the time".
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Old 10-31-2014, 02:40 PM   #45
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I can verify that someone in the Service Department is reading the forums quite often. Especially if you mention you are going there for repairs and are seeking advice in advance for an issue.

How do I know? I complained once about the flooring and was cornered there by the service manager who told me they did not appreciate my comments on the poor quality. Sad to say I was treated differently then the others in the waiting room. Not my observation but the others waiting with me.
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Old 10-31-2014, 02:45 PM   #46
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I must not have offended them on the forums.
I talked about my trailer on the forums for 2 years before I got there to get it serviced.
I was treated like royalty.
In the beginning I was mad as a hornet about the dealer experience and production line failures, but as I've used the trailer and gotten things fixed I've gotten over the anger.
Now I will only take it to Jackson Center for service.
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Old 10-31-2014, 02:54 PM   #47
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Quote:
Originally Posted by dkottum View Post
Bob, I would be surprised if they do monitor this forum. Everything they need to know about Airstreams and Airstreamers is available to them on site, every day right at their Service Center. They can see the repairs and modifications and talk to different owners and the people doing the repairs all day, every day of the week.

We were pretty excited about the recliner conversion they did for us and suggested many folks are interested in that sort of thing, but they more/less shrug their shoulders, "we do this all the time".
Please be advised, that Airstream, indeed, monitors this Forums.

Snail mail works also.

Andy
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Old 10-31-2014, 03:08 PM   #48
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Disc brakes

16" Michelin LT

Larger AGM batteries

40# aluminum propane tanks

Hensley sway elimination integrated into coupler

Recliner seating option on mid-size models

Less gadgets, better hardware

Right on

And stand alone led emergency random pattern flashers all around the body


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Old 10-31-2014, 03:08 PM   #49
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I guess I didn't offend them before our two visits, they treated us like everybody else. I still don't believe they waste time or bear the insults reading this forum.
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Old 10-31-2014, 03:41 PM   #50
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If someone from the Sevice Dept actually reads these threads it will not have much impact on the issues we have been discussing on this thread. It's like dkottum telling the story how the people in the service were very "ho-hum" about his recliner conversion. I'm sure it was just another day for them and they really did not care one way or the other.

Yet if you could have walked the head of Marketing or head of production into the conversion it would not surprise me that these recliners would be an option on mid-sized units already. That is the difference between someone in Management and someone just working the floor for his or her wage.
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Old 10-31-2014, 03:54 PM   #51
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If I were to buy a new trailer today from Jackson City, I'd hand deliver the Coosa board to be used as the sub floor and drive away with a trailer whose subfloor would never rot, mildew, grow fungus, decay or turn into compost; with the added bonus of being 45% lighter than the plywood Airstream uses. Why Airstream doesn't use it is beyond me?

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Old 10-31-2014, 04:11 PM   #52
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At Aluminapalooza they have a separate meeting with the men and women attendees to discuss what new things or improvements we as owners would like to see. This meeting is attended by the VP of sales, head of Service Center and several others from the design side. I believe it was 2013 when they told of the # changes that came directly these meetings, I think it was around 12 or 13.

Gary
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Old 10-31-2014, 05:03 PM   #53
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I would be interested in knowing the specifics of what was suggested and actually implemented
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Old 10-31-2014, 08:46 PM   #54
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I would love to see - like someone else mentioned a 30 ft. FB and if possible a small outside kitchen and tv. I too would like to see a clear window at the door with a blind that could pull down for privacy. Other than that...love me some Airstream!! Nothing else compares!


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Old 10-31-2014, 10:14 PM   #55
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Great thread. The factory is watching with interest!

Have a great weekend everyone and Happy Halloween!

Justin Humphreys
VP Sales- Airstream


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Old 10-31-2014, 10:29 PM   #56
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Great thread. The factory is watching with interest!

Have a great weekend everyone and Happy Halloween!

Justin Humphreys
VP Sales- Airstream


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Welcome Justin - good to see interest from the management team! I sent an email to Mollie and Mckay earlier today hoping they would get someone putting an eye on this. As there has been some good ideas already and might be some even better ones down the road....

Thanks again for linking in....
Cheers
Doug
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