Thread Tools Search this Thread Display Modes
Old 07-24-2015, 10:47 AM   #1
2 Rivet Member
jdlimages's Avatar
1961 22' Flying Cloud
Oklahoma City , Oklahoma
Join Date: Oct 2014
Posts: 29
Something Crappy that Airstream did

I live in OKC. I went to Griffith RV to schedule some work. They have been the authorized Airstream repair center for 26 years. I was informed that Airstream just pulled their agreement with them because the do not sell Airstreams they only service them. We have a new Airstream dealer in town so they didn't need him anymore. He is closing his doors because all he has ever worked on is Airstreams and now he can't even get parts. What a crappy thing to do to someone that has been loyal to Airstream for 26 years.

jdlimages is offline   Reply With Quote
Old 07-24-2015, 10:58 AM   #2
Rivet Master
HowieE's Avatar

1991 34' Excella
Princeton , New Jersey
Join Date: Aug 2003
Posts: 6,323
Images: 12
Airstream as a company has not quite caught up to today's marketing and customer service standards. They are affiliating themselves with what one can only describe as used car lots and have no idea of current trend in web site marketing let along the value of their brand. Harley Davidson makes more on the clothes and accessorizes then the sale of the bikes yet Airstream, with a naturally loyal clientele, won't even consider selling accessorizes.

If I remember right the last marketing employee they hired had a career in the sale of underware.

2004 Excursion 4x4
1991 34 ft. Excella +220,000 miles, new laminated flooring, new upholstery, new 3200 lbs axles

HowieE is offline   Reply With Quote
Old 07-24-2015, 11:11 AM   #3
Rivet Master
KJRitchie's Avatar

2008 25' Classic
Nixa , Missouri
Join Date: Nov 2012
Posts: 3,664
Why doesn't he continue his business anyway? There are private Airstream restoration and repair services around the country. How do they obtain parts? His website states he repairs any brand.

Maybe he could get that dealership to hire him. Owning a small business is rough work. Just going to a job to work on Airstreams and get benefits then come home is much less stressful.

Still Airstream shouldn't have cut him off like that. There should be enough business to go around. Appears Airstream is more interested in sales than service so why cut him off? Guess his shop as shown on his website is not glamorous looking enough for Airstream

2008 Classic 25fb "Silver Mistress"
2015 Ram 2500 6.7L Cummins. Crew Cab, 4x4, Silver
2010 Tundra 5.7L, Double Cab, 2wd, White
KJRitchie is offline   Reply With Quote
Old 07-24-2015, 11:27 AM   #4
Rivet Master
dznf0g's Avatar

2007 30' Classic
Oswego , Illinois
Join Date: Jul 2010
Posts: 8,198
There may be more to the story. I have no Idea how strong the RV dealer associations are, but there are negotiations for franchise agreements that are very complicated....very much like union agreements.

A dealer Sales AND Service agreement is probably required. If a business has an expiring Service agreement, but the new legalize may require Sales AND Service. Was this Gentleman offered a Sales agreement and he didn't want to or have the means to finance a new AS inventory??/ Who knows, but I wouldn't just assign blame without all the facts, whch we will never have.

"If the women don't find you handsome, they should at least find you handy." - Red Green
dznf0g is offline   Reply With Quote
Old 07-24-2015, 11:57 AM   #5
Rivet Master
dkottum's Avatar
2012 25' Flying Cloud
Battle Lake , Minnesota
Join Date: Jun 2009
Posts: 6,854
We did business (and still do) with a former dealer who had kept his authorized service with Airstream before they cut him loose. The place is rough, really rough looking but the mechanic knows what he's doing. I value that over shop appearance. The story goes he lost his authorized service because of questionable warranty charges to Airstream, and that manager is gone.

I don't like the new dealership service in town. The pretty girl greets you at the service entrance, who passes you to a service writer who does not care or know enough to discuss your problem. The mechanics are behind closed doors and inaccessible. Small wonder why so many problems are not fixed on the first visit.

Car dealers have been doing this for years now. You are often completely isolated from the guy/gal doing the work. Realizing with some customers that's a good thing.
Doug and Cheryl
2012 FC RB, Michelin 16, ProPride 1400
2016 Ram 1500 Laramie Crew Cab 4X4 Ecodiesel 3.92 axles

The Truth is More Important Than the Facts
dkottum is online now   Reply With Quote
Old 07-24-2015, 01:29 PM   #6
Regular Guy
NavyCorpsman's Avatar
1978 31' Sovereign
Hot Springs , Arkansas
Join Date: Aug 2014
Posts: 556
Some of the best mechanical artisans are independent. Franchise fees, Inventory quotas, all add up to it's not worth the stress.

It's easier to find a good Heart Surgeon than an exceptional Mechanic, whatever the discipline.
If Airstream Inc. is resting on Wallys achievements, they will go into decline. How many threads have there been lately with comments on quality issues?

I don't care who you are or what you do, You have to take care of your people from the greatest to the very least. All and each just the same. It was the "little people" that put me at the top. Loyalty and filial relationships are becoming a thing of the past.
As long as the independent fella keeps up on current models and methods, why not keep him as an ambassador?
NavyCorpsman is offline   Reply With Quote
Old 07-24-2015, 02:22 PM   #7
2 Rivet Member
2011 23' FB Flying Cloud
Augusta , Kansas
Join Date: Jan 2005
Posts: 38
We had Griffiths install a new door on our 2011 FC. Absolutely fabulous work and nice people. Easy to deal with (insurance claim). We have been to a couple of certified dealers with small adjustments... Shoddy work and actually damaged ( cosmetic) skin of our trailer. I would take my camper to Griffiths in OKC for anything and know it was done correctly. I hope they work out a solution to stay in business. If not, they will be missed.
The Tuttles
submirj is offline   Reply With Quote
Old 07-24-2015, 04:25 PM   #8
2 Rivet Member
M. Smith's Avatar
2012 25' Flying Cloud
Tuttle , Oklahoma
Join Date: Jun 2011
Posts: 37
No, please say it's not true! Griffith is the best. Found the problem with my old trailer and fixed it when no one else could. Nice folks, too.
Haven't heard of an Airstream dealer in this state.
M. Smith is offline   Reply With Quote
Old 07-24-2015, 04:59 PM   #9
2 Rivet Member
2015 Interstate Ext. Coach
Tulsa , Oklahoma
Join Date: May 2015
Posts: 75
My experience with successor

I don't know anything about past history, but I bought my 2016 Grand Tour from Leisure Time RV in OKC. They were good to deal with, serious about Airstream (they sent a crew to factory for several days to learn more Bout them). I have a feeling they will be in the "good" category of dealers.
Bobsprinter is offline   Reply With Quote
Old 07-24-2015, 05:21 PM   #10
Rivet Master
AWCHIEF's Avatar
2006 23' Safari SE
Biloxi , Mississippi
Join Date: Nov 2011
Posts: 6,714
Images: 54
There is always at least two sides to every story. Reserving judgement until the rest of the story is revealed.
WBCCI 10656 Southeastern Camping Unit
Associate European Unit
2006 Safari LS 23 ft
Formerly 1964 Bambi II

"I got a fever and the only prescription is more cowbell"
AWCHIEF is offline   Reply With Quote
Old 07-24-2015, 06:46 PM   #11
Rivet Master
pappy19's Avatar

2002 30' Classic S/O
Garden Valley , Idaho
Join Date: Jul 2010
Posts: 1,256
Even you or I can order parts from Airstream, so that shouldn't keep him from repairing Airstreams. He could find a way to make it work, even if it was running his parts orders through another dealer. Maybe his credit wasn't up to snuff.
2008 F-250 4X4 Lariat V-10
2002 Airstream Classic 30' w/SO #2074
2007 Kubota 900 RTV
1996 Ford Bronco
2007 Lincoln LT
pappy19 is offline   Reply With Quote
Old 07-25-2015, 11:40 AM   #12
2 Rivet Member
2000 30' Excella
Greeneville , Tennessee
Join Date: Jul 2008
Posts: 84
I needed new decals for my Excella. Airstream would tell me what I needed but would not sell directly to me. I had to go through a dealer. I paid the dealer via PayPal and he placed the order and the decals were drop shipped directly to me. This was a very easy transaction, I guess they just want to favor their dealerships.
jimfa440 is offline   Reply With Quote
Old 07-25-2015, 12:00 PM   #13
Rivet Master
AWCHIEF's Avatar
2006 23' Safari SE
Biloxi , Mississippi
Join Date: Nov 2011
Posts: 6,714
Images: 54
Not sure who you talked too but You can order and buy decals directly from their store in Jackson Center. I bought a couple for my Safari.
WBCCI 10656 Southeastern Camping Unit
Associate European Unit
2006 Safari LS 23 ft
Formerly 1964 Bambi II

"I got a fever and the only prescription is more cowbell"
AWCHIEF is offline   Reply With Quote
Old 07-25-2015, 12:27 PM   #14
2 Rivet Member
LeeJ's Avatar
1985 25' Sovereign
Okc , Oklahoma
Join Date: Jan 2013
Posts: 68
Angry Airstream behavior

Tom tried to work something out with Leisure Tiimes. He Would have to go to them to order parts, I'd problem found with shipment, damage, etc., would have to go back through LT for resolution , etc. He was willing but it got to be too much. I like others am very sorry to see him close up shop. You are not going to replace his expertise, skill and craftsmanship by sending a bunch to receive overnight training.

Lee Johnson
Corriente de Aire
85 Soverign
LeeJ is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Crappy coupler? Noco Hitches, Couplers & Balls 7 09-29-2013 05:10 AM
Ok I did something wrong with Plastic repair? Mrcrowley General Interior Topics 8 04-11-2009 04:07 AM
Did I miss something? rebel beck Off Topic Forum 2 04-03-2006 09:20 PM

Virginia Campgrounds

Reviews provided by

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2015 Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 09:00 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.