Great experience with Ken Baker in the sales department. He knew what I wanted, found it, and we negotiated a fair price. The service department is often hard to reach and the techs are not always the easiest to work with. Whenever you are able to get through to the service manager, he is wonderful. That said, they always do a great job on the work we ask them to do. 10 of 10 for sales, 7 of 10 for service.