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Old 08-25-2015, 05:50 PM   #1
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1994 28' Excella
Corpus Christi , Texas
Join Date: Jul 2009
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Smile Outstanding on line Vendor

I have a unique 1994 Classic AS and the battery boxes are not lined up with the front seams. On Line I ordered stone shields from Outdoor Mart. The ones I ordered could not be securely fastened and the replacements which I also ordered from Outdoor Mart and which were shipped directly from Airstream did not fit as well as I expected. Ben, in the parts department at Outdoor Mart, worked with me to solve the problems and when we couldn't resolve the problem to me satisfaction, he arranged for return of the shields at their expense and authorized a refund.

I have purchased from Outdoor Mart in the past and will in the future. I recommend them to all
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Old 08-25-2015, 06:32 PM   #2
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1973 27' Overlander
'Possum Holler , Georgia
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OODM currently is in possession of several hundred dollars of my hard earned money. And a fabulous company it is! Here's a link for those that don't know them: Airstream, Salem, & Rockwood RV's for Sale - Out of Doors Mart

Jim
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Old 08-25-2015, 07:11 PM   #3
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2011 31' Classic
Nellysford , Virginia
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It's **always** great to hear about things going well here on the forum. We all concentrate on problem solving, as we should. We never call the phone company to tell them the phone is working fine. I second fellow Eagle Jim's comment. We use OODM for just about all our work, and for things ordered online as well. I had the same experience when I actually made the mistake of ordering the wrong part. They stood up and made the replacement process fail and equitable.
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2011 31' Classic Ltd. - The Silver Otter III
2013 GMC Denali 2500HD 6.6 DuraMax
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