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Old 04-29-2016, 10:19 AM   #1
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2014 20' Flying Cloud
Watertown , Massachusetts
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Dealers?? Where did they go?

I don't know where this belongs, so please move if necessary.

I was googling around last night and went to the web site of the dealer where we bought our AS (Stoughton, MA), only to discover that they have turned into an RV service only place. So then I went to the other local place, which is in NH. They have only 1 new AS (a 16') and two older used ones.

So is this a matter of the time of year, or are the dealerships disappearing? Maybe the dealer arrangements have changed and these places have decided not to carry AS any more?? We have precious few places in the NE in the first place. . . .

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Old 04-29-2016, 10:32 AM   #2
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Maybe Colonial Airstream is sucking all the business away.


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Old 04-29-2016, 10:59 AM   #3
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11 years ago, we bought our Bambi from Oasis in Tucson. Same thing happened to them, and I'm not even sure they are still in business.

LazyDays took over Beaudry's RV several years ago after they went under, and LazyDays is now the new Airstream dealer.

During recent roadtrips, there were sure a lot of closed auto dealerships, especially in small towns. I think a lot of them went under when money got tight in 2008.

Over time, I guess everything changes...
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Old 04-29-2016, 11:34 AM   #4
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We bought ours at Stoughton as well. Purchased new in 2012 (picked up in April 2013). When we went to their lot in 2012, they must have had over 30 trailers. When we brought it back at the end of the 2013 camping season for warranty work, there may have been 3 on the lot. They didn't seem committed. Had some significant service issues with them on the hitch installation.

Last year, went to Colonial to have the hitch adjusted and to increase the bars to the 1400# ones Sean recommended in the first place. Colonial is a first rate dealer and service center. Treated us exceptionally well and the guy looked at the hitch and basically took it off and reinstalled it correctly.

Had I know in 2012 that it would have been just as easy to travel there, I would have bought at Colonial.
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Old 04-29-2016, 12:03 PM   #5
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OP, if anything there are opening more dealerships. Inferior ones come and go, quality operations do not. Check the Airstream web site for a dealership near you.

Do you know what a learning experience is? A learning experience is one of those things that says "You know that thing that you just did? Don't do that."
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Old 04-30-2016, 11:11 AM   #6
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Andover , Massachusetts
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Thumbs up Dealers? Where did they go?

Hello Sallye,

Yes, Stoughton closed shop on selling, but Nashua, NH's Airstream dealer is going strong. Go see Jerry and he'll be happy to show you an Airstream or provide help with questions. They also have a good service department.

My husband and I were just there this week with our 27' International (in for routine servicing) and there was a good supply of Airstreams. It may be that they need to update their website. Apparently, business is booming there.

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Old 04-30-2016, 06:15 PM   #7
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Soughton wouldn't return my phone call for service or buying a new trailer. Went to Colonial, worth the drive.
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Old 04-30-2016, 07:34 PM   #8
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There is newish dealer just North of Albany.
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Old 05-01-2016, 10:19 AM   #9
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Never verified as fact, but a smaller dealership in the Houston area told me that Airstream upped the requirements for how much inventory each authorized dealer had to have on hand. The dealership said that it became too impractical because of their low sales.
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Old 05-03-2016, 07:43 AM   #10
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Flooring requirements pushed a lot of dealers out during the recession. In as much as AS is a high end product like BMW, Porsche or Audi, I have to wonder why Thor doesn't set up a similar program for independent factory trained techs to service Airstreams. A number of independent RV service centers will not do even the simple tasks on an AS.
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Old 05-03-2016, 08:17 AM   #11
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Watertown , Massachusetts
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The dealership still does servicing and they seem to do almost anything you want including frame-off total rebuilds. We seem to have been lucky in that we have had only a few minor things wrong with our unit, and those have all been easy for us to fix ourselves. So baring an accident or the need for something big, we usually try to do it ourselves. These forums have taught us a LOT! So thank you everyone!

But factory certified training would be a great thing! I'm surprised they don't have that already.

Places like Colonial are so big that they probably end up being as good as the factory. Unfortunately, they are about 300+ miles away for us, and involve driving on some pretty busy roads to get to.
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Old 05-07-2016, 04:10 PM   #12
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Sorry Sallye, but it's a combination of "that time of year" and available units available available from Airstream. This has been a stellar year for is here in Nashua and our inventory is low because everything in stock has already sold and those that are on order are selling before they arrive. The rest have been special ordered by their anxioisly awaiting owners.

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Old 05-07-2016, 04:23 PM   #13
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Watertown , Massachusetts
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Nashua AS vs. Stoughton

When we bought from the dealer in Stoughton, we also looked at the same model in Nashua, and it actually was the unit I preferred because it had a microwave instead of a gas oven.

I even sent Nashua an email with an offer. No one ever got back to me, so we went to Stoughton and bought our unit there. I guess they didn't want our business. . . . .
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Old 05-07-2016, 05:09 PM   #14
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I've been RVing for many years, many RVs (6) & always shop for the price. For the last three I used the Internet & worry about service as the situation arises.
You have dozens of AS dealers at you fingertips within 500 miles. Colonial is within reach, check them out via emai dialog keep it impersonal & work the deal.

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