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Old 11-29-2012, 07:52 PM   #15
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If I remember right the few times I have made reservations and you cancel you lost one night and the rest refunded or you only deposited one night for a week reservation . It was spelled out in the confirmation letter.

Never canceled so don't know if it would be a hassle to get a refund but I would open a dispute with the credit card company if there was a problem.
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Old 11-29-2012, 08:31 PM   #16
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That feels like a very harsh cancellation policy. The RV parks and state parks we have staye din have had very liberal cancellation policies. At AZ State Parks for instance, if you cancel as late as 24 hours prior to arriving the only thing you loose is the $5 reservation fee. If you are a no-show, they keep the reservation fee (which, by the way, is clearly stated up front to be non-refundable) plus the first night ... and refund the rest...and open the site to new reservations. I would think private parks are a little more aggressive about it, but not as unreasonable as your situation. I was just speaking with one private RV park in AZ and they require 7 days notice for a refund. I can live with that.
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Old 11-29-2012, 10:49 PM   #17
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Glitch in computer went unnoticed on my part, so accustomed to things going right didn't check my confirmation dates close enough. When we arrived no reservations, clerk checked and found I didn't show up the month before. Gave me a site but had to pay for it with a different cc, no refunds possible on no show, for the entire amount. Contested with cc and 3 months later got a full refund. I was using reserve america and the date I entered on first searches ended up on my reservation. If you use Ohio State parks or reserve america make sure your reservation date is exact.

I read their cancellation policy after charges appeared and no shows get charged for first day, rest of reservation is cancelled and a refund for the remained is supposed to be given.
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Old 11-29-2012, 11:20 PM   #18
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We have traveled over 80,000 miles in the past 5 years and have never encountered a policy like this. I would file a protest with the credit card company. I would also go to rvreviews.com and post a note about your experience on the particular RV park's page.
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Old 11-29-2012, 11:32 PM   #19
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Cancellation Policies

At our RV Park (in San Antonio) we charge a one night fee for cancellation within one month. If the cancellation is more than a month in advance we only charge a $10 processing fee. We prefer to charge the cancellation fee WHEN our guest cancels rather than charging the entire amount in advance, then refunding any difference. However some reservation software programs make this impossible. Our policy is clearly stated on the reservation phone call, online AND on our confirmation email.
As the others have stated: I suggest you document the confirmation letter without a clear policy and present it to your credit card company for refund.
Good luck to you
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Old 11-30-2012, 06:04 AM   #20
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The biggest disappointment, to date, wasn't a campground, but was the New Orleans Mardi Gras Rally. We couldn't make it because were snowed in by a huge blizzard, and couldn't get out of the driveway, or on any public road for a week, so we had no choice but to cancel. Only a small percentage of the fee was refunded. I totally understand that it was our fault because of the short notice, but I'll not let that happen again. When we asked about the policy, the best I could tell was that it was at the discretion of the event organizer. As a result of this, reading the refund policy (should there be one), before committing the cash, is essential.
The WBCCI rally, or the Good Sam rally? I'm a member of the WBCCI Unit that hosts the rally (I joined last year, just before Mardi Gras), so if it was the WBCCI rally, I'll bring the issue up in our next meeting.

Can't guarantee it will be better for 2013 and beyond; the funds paid by attendees tend to already be committed in advance to bus transportation to the various parades, rental of the reviewing stands at the parades, rental of the rally space at the UNO Lakefront Arena, and so forth. It's hard to get money back from all of those people if reservations were made for 50 trailers and only 49 show up. It's a different situation than an individual camper reserving a single campsite at an RV park.

But at least I'll be able to see if the event organizers can be more forthcoming about the cancellation policy.
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Old 12-01-2012, 11:30 AM   #21
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"If a cancellation is received 21 days prior to the reservation start date, a full refund will be given less a $25.00 cancellation fee for each site being cancelled"

That is the policy as stated on the website of Blazing Star RV Resort (a Sun Communities Property) however, it is not on the conformation that I received via email.

I am going up the channels to try to find someone that will give me a refund. It will not get the policy changed, however, and others should keep in mind that many of the other locations for Sun Communities have a 30 day cancelation policy.

I expect to hear from a VP of the company sometime next week and if I don't "get no satisfaction" then I will probably go to the credit card company about it.

It seems to me that if you don't receive a service, then you should not have to pay. I would understand a charge of one night or some other administrative fee but to charge for the entire week $221 ... well, it seems excessive to me ... if I had made a reservation for an entire month, I guess they would have charged that entire amount and kept it in the event of a cancelation.

I'll keep ya'll posted
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Old 12-01-2012, 12:05 PM   #22
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It Absolutely, Positively... Depends

Every private RV Park sets their own cancellation policy.
Every state sets the cancellation policy for state parks in that state.
We have experienced everything from one night's forfeiture, to a $50.00 cancellation fee on 30 days notice with forfeiture of entire deposit ($250.00) thereafter. As we now know from your experience, always check the cancellation policy before you submit payment.
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Old 12-01-2012, 01:37 PM   #23
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I have seen and understand charging for the whole stay for a cancellation when the location is remote and the space is unlikely to be filled. In the Lake District in England, for instance, all the B&B's seem to have a "no refunds" policy. This also keeps people from hopping to a different B&B that they liked better after they get there. These are private operations with low profit margins and they can't afford vacancies in peak season.

The refund policy should always be clear and available when making the reservation and when getting the confirmation.
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Old 12-01-2012, 01:57 PM   #24
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Prove the space sat empty of fork over refund!

In order to keep the entire balance, they might have to prove that the site you reserved went unrented for the entire time you were originally scheduled to be there.

A local limo company ran afoul that when they reserved for a wedding that was subsequently cancelled. They DID get another taker for the limo on the same day & time. Small claims court did allow them to keep a nominal amount (I think about $30) for the work required to cancel the reservation, but the balance (Over $500) had to be refunded.

Paula
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Old 12-01-2012, 04:47 PM   #25
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Most of what I've seen, first nite is charged.
Another point that hasn't been touched,
If you intend to stay & pay for a month and have to leave early, balance of rent is forfeited, no refund.
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Old 12-01-2012, 05:25 PM   #26
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Well, I now know their policy, & regardless of how I feel about it, can elect to stay or not stay with this company again. FWIW Sun Communities is a publicly traded corporation and has several communities around the country, mainly in the southern states.

Thanks to all for the comments ... I was kinda P-Oed at first and I will still pursue a refund from the company. And, yes, I should have done a more thorough search for the cancellation policy ... but I did not foresee having to cancel.

Anyway, caveat emptor ... I shall be more aware til the next time.

jp
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Old 12-01-2012, 09:34 PM   #27
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No refunds

Quote:
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Most of what I've seen, first nite is charged.
Another point that hasn't been touched,
If you intend to stay & pay for a month and have to leave early, balance of rent is forfeited, no refund.
On our first long trip I was worried about having a place to stay so I made myself nuts making reservations and trying to figure out how long we would want to stay. What I found was that if I made a reservation for 4 nights, we usually wanted to leave after 3 and we would get no refund. So I learned to make a reservation for 1 or 2 nights and ask if they thought we would have a problem if we extend for another night or two. More often than not, they are happy to accommodate this request and they put us in a spot where we wouldn't have to move......then we pay for the nights we actually stay.....

Also, some parks are not as lovely as their websites profess.....saves the budget.....
paula
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Old 12-02-2012, 07:56 AM   #28
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If you post their email here, I, and a bunch of others I'd bet, will send a email telling them that we wouldn't consider staying there because of the way that our friend jp of Lubbock Texas was treated when they cancelled their reservation, and that an entire forfeiture is unfair. We'd need your name, of course.
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