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07-09-2018, 07:24 PM
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#1
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1 Rivet Member
2017 22' Sport
2020 23' Globetrotter
Cary
, North Carolina
Join Date: Mar 2017
Posts: 14
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Airstream Repairs in NC
Hello,
Our 2017 Airstream Sport 22FB is nearing the end of its warranty. We have not been pleased at all with the Service Department at our dealership !! We were wondering if anyone out there has found someone good to work on your AS in the North Carolina area?
Thanks for any help you can provide!!
Nadine and Rodney
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07-09-2018, 07:31 PM
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#2
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3 Rivet Member
2000 25' Safari
Denver
, North Carolina
Join Date: May 2016
Posts: 209
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Many in our WBCCI unit swear by Out of Doors Mart. I have personal experience with Capitol City Customs. Both are slammed right now. CCC is my choice but they are a small shop you might have better luck getting in Out of Doors Mart.
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07-09-2018, 07:59 PM
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#3
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Rivet Master
2015 28' Flying Cloud
2012 25' Flying Cloud
2007 20' Safari SE
Fuquay Varina
, North Carolina
Join Date: Oct 2006
Posts: 524
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Airstream Repairs In NC
We have had repairs done at both Out of Doors Mart and Capital City Customs (CCC) of Raleigh. They both do good work. Out of Doors Mart has done more warranty work for us. Capital City Customs has done both customization work for us and system work. We have had CCC replace foam in our couch cushions with a better grade and more comfortable foam, and also build custom shelves with lighting in our rear closets on either side of the queen bed. They have also done system work such as installing our multi-stage converter and extra fans to help the cooling in the refrigerator. It might be a wait to get on the list of CCC but Dan, the owner, is a perfectionist. He grew up in the NASCAR circuit and has in house cabinet building, upholstery, and sheet metal fabrication in his shop. He is extremely mechanically minded and always has great ideas and suggestions.
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07-09-2018, 08:06 PM
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#4
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1 Rivet Member
2017 22' Sport
2020 23' Globetrotter
Cary
, North Carolina
Join Date: Mar 2017
Posts: 14
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Thanks so much for your replies. Unfortunately we purchased our AS from OODM & have had several issues with the unit itself & haven't been happy with the Service Dept there. We will definitely keep CCC in mind for any other issues that hopefully don't come up!!
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07-10-2018, 11:43 AM
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#5
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Rivet Master
2019 25' International
Washington
, Washington, D.C.
Join Date: Oct 2014
Posts: 1,271
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If you call Jackson Center and ask, I think they will provide you with other authorized Airstream warranty sites that can do the work other than the "Airstream" dealer you don't like.
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07-10-2018, 11:44 AM
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#6
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Rivet Master
2019 25' International
Washington
, Washington, D.C.
Join Date: Oct 2014
Posts: 1,271
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Oops, sorry, belay my last, just saw later responses.
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07-10-2018, 12:00 PM
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#7
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New Member
1976 25' Tradewind
Wake Forest
, North Carolina
Join Date: Mar 2018
Posts: 2
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If you are willing to drive to TN you might call Bill Dodson. His hourly rate is $90 per hour, whereas Jackson Center is $125/hr and CCC is $130/hr.
Creston R V Service
1163 creston rd
Crossville, TN 38571
ph: 931-707-8605
fax: 931-707-8605
crestonrv@yahoo.com
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07-10-2018, 03:58 PM
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#8
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1 Rivet Member
2004 25' Safari
Hernando
, Florida
Join Date: May 2018
Posts: 10
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Jd sanders Inorth of gainsville in Florida
They do great work
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07-10-2018, 05:33 PM
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#9
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3 Rivet Member
2000 25' Safari
Denver
, North Carolina
Join Date: May 2016
Posts: 209
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Quote:
Originally Posted by Llran
Thanks so much for your replies. Unfortunately we purchased our AS from OODM & have had several issues with the unit itself & haven't been happy with the Service Dept there. We will definitely keep CCC in mind for any other issues that hopefully don't come up!!
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I too had some issues with OODM, but trying to be fair since so many of my fellow Unit members speak highly of them. My issues were with the sales department and I've never had to have any service done there. If you are out of warranty, I recommend Complete RV in Denver, NC. Another perfectionist with a small shop but quality work. They've done a lot of Airstream work.
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07-12-2018, 09:39 PM
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#10
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1 Rivet Member
2017 22' Sport
2020 23' Globetrotter
Cary
, North Carolina
Join Date: Mar 2017
Posts: 14
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Thanks so much EVERYONE for all of your helpful suggestions. You all have providded some great alternatives for me!
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07-15-2018, 01:36 PM
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#11
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Rivet Master
2000 25' Safari
Davidson County
, NC Highlands County, FL
Join Date: Aug 2006
Posts: 4,493
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Quote:
Originally Posted by Llran
Thanks so much for your replies. Unfortunately we purchased our AS from OODM & have had several issues with the unit itself & haven't been happy with the Service Dept there. We will definitely keep CCC in mind for any other issues that hopefully don't come up!!
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I'm really surprised at this statement!!!!
I've been dealing with ODM for more than 25 years. Other than being a customer, I am not affiliated with them in any way, nor do I have a personal relationship with any of the employees.
They have done things to my trailers when I did not have the skill or time to do the task myself.
My experience has been; they do what they say they will and do it right.
I suggest trying again. Maybe someone was having a bad day or they have a new technician.
__________________
Alan
2014 Silverado LTZ 1500 Crew Cab 5.3L maximum trailering package
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