Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 07-27-2005, 02:27 PM   #1
Rivet Master
 
Join Date: Aug 2002
Posts: 561
Zip Dee customer service is terrific.

I broke the aluminum hook at the end of the support member on my curbside awning this weekend (see pic) - most likely user error and my fault.

Called Zip Dee, discussed the issue, and they are sending me a new one mounted on the arm piece, postage-paid, free of charge. Will be a simple fix after all.

Thanks Zip Dee!

Attached Images
 
67caravel is offline   Reply With Quote
Old 07-27-2005, 04:05 PM   #2
Rivet Master
 
sovereignrwe's Avatar
 
2020 30' Flying Cloud
1995 25' Excella
Clear Lake , Minnesota
Join Date: Jul 2004
Posts: 588
I hope they realize how much goodwill they have won, not only with you, but with all who read your post!
__________________
Mark
72 Sovereign: L couch, mid-twin, rear-bath
"When you come to a fork in the road, take it"
"It was impossible to get a conversation going; everybody was talking too much."
"If you don't know where you are going, you will wind up somewhere else." - Yogi Berra

sovereignrwe is offline   Reply With Quote
Old 07-27-2005, 06:15 PM   #3
Rivet Master
 
Join Date: Mar 2004
Posts: 2,183
I love my Zip Dee!
It is 28 years old and still works great.
Does anyone if I would have to call the factory to get the parts list for an older awning? Do any of you have something like that?
Anon is offline   Reply With Quote
Old 07-27-2005, 09:07 PM   #4
Contributing Member
 
Pahaska's Avatar
 
2018 Interstate Grand Tour Ext
Austin (Hays County) , Texas
Join Date: Jun 2002
Posts: 7,164
Images: 4
Good service

When I first tried to put the awning up on my new trailer, I found that the "L" at the end of the awning rod was only about 1/4" long. The red plastic cover disintegrated right away since there was no metal inside of it. There was barely enough "L" to unlock the travel lock and just enough to turn the wheels although it kept slipping out. I called Zip-Dee and 4 days later received a new rod by UPS.
__________________
John W. Irwin
2018 Interstate GT, "Sabre-Dog V"
WBCCI #9632
Pahaska is offline   Reply With Quote
Old 08-06-2005, 04:30 PM   #5
Rivet Master
 
Join Date: Aug 2002
Posts: 561
New replacement part arrived in the mail today... Already installed.

Great service, Zip Dee!

Thanks!
67caravel is offline   Reply With Quote
Old 08-15-2005, 09:01 PM   #6
Rivet Master
 
tphan's Avatar
 
1972 27' Overlander
Longmont , Colorado
Join Date: May 2005
Posts: 951
I will have to also thank the nice gal at zip-dee who sent me the hold-down wheel and shaft for my who-knows-how-old awning on my '72 OL- FREE ! Is that any way to run a business?? Yes- and thankyou also for the instructions on how to remove awning from tube- you are the BEST!!-tim
tphan is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
1975 Service Manual casarodante General Repair Forum 4 09-28-2017 03:40 PM
Vote on lost key return service 66TradeWind Community Polls 12 05-01-2009 10:28 AM
Zip Dee Awning 63 Safari Awnings 8 07-17-2006 06:49 PM
service... canny_banjo_man Airstream Motorhome Forums 6 11-12-2002 05:52 PM
Can't find Secretarial Service?? roessler General Repair Forum 2 08-13-2002 12:44 PM


Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.



All times are GMT -6. The time now is 11:47 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.