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Old 08-11-2011, 03:27 PM   #1
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What would you do?

I took my Airstream in for warranty work for a front Pana Window leak and other small items.They didn't fix the leak because they needed time...e.t.c...Thats a LOONG story in itself. When I got home I noticed the dents. They said email them pics and they will address it. I sent pics. Here below is a picture I sent to them. They said they would fix it.I dropped off the Airstream on May 26th.






It sat for over a month because they were fighting airstream on the window leak. The leak was from the glass seal on the bottom. Not from the seating of the window. Airstream said this was highly unlikley. So they neede time to convince Airstream. So 3 weeks later I make a suprise visit and the Service Manger says he's gonna have a dent repair place try and get it out, that was last weekend....

So I made a suprise visit today. I looked at the botched dent repair. Then I noticed the scratches...these scratches are through the clear coat. Would you have them replace the panel? Should I cut my losses? The Manager told me before he came to work there he has never worked on a Airstream... I'm worried they will mess things up worse. I still don't know for a fact if my window leak is even fixed.

Opinions please.



Shane
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Old 08-11-2011, 03:51 PM   #2
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I'd be afraid too. Looks like they wouldn't have the skill set to do the panel replacement. I think the longer it sits there the more damage your trailer will receive.
How did you keep your cool?
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Old 08-11-2011, 03:56 PM   #3
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I know, Right...I'm at a loss.
It's ExploreUSA in South Ft Worth near Burleson.. Noone else will pay to fix it right. They did the damage....They are going to have to fix it or cut me a check.

What would this cost to get it fixed the right way? With a replacement panel. Anyone have any ideas?

Shane
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Old 08-11-2011, 04:02 PM   #4
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I know, Right...I'm at a loss.
It's ExploreUSA in South Ft Worth near Burleson.. Noone else will pay to fix it right. They did the damage....They are going to have to fix it or cut me a check.

What would this cost to get it fixed the right way? With a replacement panel. Anyone have any ideas?

Shane
That segment with rivets, sealer etc, runs right at $1200.00 to replace, which includes a reasonable charge for labor. Plus shipping, if need be.

CAUTION. If someone has never done sheet metal work on an Airstream, don't let them practice on yours, as they will have no clue as to "how to" properly.

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Old 08-11-2011, 04:04 PM   #5
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My Airstream has the same dents, which is caused by opening the rock guards too far. It's bound to happen sooner or later. A poor design if you ask me.
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Old 08-11-2011, 04:10 PM   #6
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My Airstream has the same dents, which is caused by opening the rock guards too far. It's bound to happen sooner or later. A poor design if you ask me.
Yeah, I get that. I didn't cause it though, because I was aware to be careful. But them trying to fix it caused More damage.

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Old 08-11-2011, 06:02 PM   #7
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I would get them to pay for an experienced Airstream shop to replace the panel.
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Old 08-11-2011, 06:19 PM   #8
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Have it replaced at the factory in Ohio.
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Old 08-11-2011, 06:39 PM   #9
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Is this at the dealer on I35W south of I20? Or another local dealer?
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Old 08-11-2011, 06:41 PM   #10
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Have it replaced at the factory in Ohio.

I live in Texas.

Shane
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Old 08-11-2011, 06:41 PM   #11
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Is this at the dealer on I35W south of I20? Or another local dealer?
Yes.

Shane
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Old 08-11-2011, 06:55 PM   #12
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Shane I think that now is the time to bring this to the attention of Jackson Center. It's blatently obvious that this shop has no idea how to repair an Airstream. I wouldn't let them do anything else.Do you have another Airstream certified shop to take it to?
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Old 08-11-2011, 07:09 PM   #13
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Honestly..Airstream doesn't care. They were figting them on the window leak. Which is the WINDOW seal,..not the gap it was placed in.

Shane
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Old 08-11-2011, 07:46 PM   #14
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From the looks of it the window is not an issue any more. When/if the panel is replaced, the window will be fixed, correct?

I'd say the thing to do first is establish their liability to a dollar amount. I guess this can be done by using estimates (it works on Judge Judy, anyway). So you need to get a couple or three good estimates on replacing the aluminum panel. Once that is done you get a check.

Once you get the check then arrange an appointment to have the repair done. If you pay for the parts in advance and make an appointment there will be less shop time. Take a few days off and make a road trip for repairs.
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