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Old 08-11-2011, 07:56 PM   #15
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From the looks of it the window is not an issue any more. When/if the panel is replaced, the window will be fixed, correct?

I'd say the thing to do first is establish their liability to a dollar amount. I guess this can be done by using estimates (it works on Judge Judy, anyway). So you need to get a couple or three good estimates on replacing the aluminum panel. Once that is done you get a check.

Once you get the check then arrange an appointment to have the repair done. If you pay for the parts in advance and make an appointment there will be less shop time. Take a few days off and make a road trip for repairs.

No guarantees the window will be fixed. The glass window itself was leaking. The seam on the window. Manufacturers defect. The Window...not the hole the window slides into. The Airstream needs a whole new window,,,Which airstream refused to replace...or so I'm told.

Shane
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Old 08-11-2011, 08:03 PM   #16
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I know you are easy going in Texas, but come on, you did pay good $ for the 2010 A/S, make them get it fixed. I wouldn't let them give me the right time of day, but I would get it fixed the right way and they would pay for it. You should be on the phone to A/S getting the CEO's name and #, a letter should be on the way to him/her and phone calls lots and lots of phone calls.

Sorry, I just hate to see good people get ripped off.
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Old 08-11-2011, 08:18 PM   #17
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I'm not adressing the window leak at the moment because ..well as you can see from the second photo the window is not there. The dealer has said the window was not leaking..they fixed it. But had to address the dent.These scratches/dent are the dealers responsibility. Once I get this fixed,the dent/scratch, and the window<old one apparently> I will check for leaks.

This problem is not with Airstream, at the moment.

Shane
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Old 08-11-2011, 08:35 PM   #18
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there's a knowledgeable guy there in the DFW area. Does a lot of reno's etc. I bet he could help you out with fixing it right. I can find the name again if you don't know who I'm talking about.
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Old 08-11-2011, 09:52 PM   #19
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Shane, It may be too early to tell if it's fixed, but I had a leak last month in both of my curved panos. The water was getting between the glass and the window frame. I used a razor knife to cut out as much of the old sealer on the outside as I could, taped everything off and forced Parbond into the joint. No leaks after several HARD rains and one washing where I drowned the windows with a lot of water.
The old sealer had started decaying and pulling away from the glass. The leak showed up as weeping up on the inside glass to frame sealer.
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Old 08-11-2011, 10:09 PM   #20
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Your Airstream waranty covers any damage done by an authorized Airstream service dealer. If you have never been to the mothership it may be a great time to make a trip to the homeland and have your baby restored to new condition by experienced and expert service technicians. Get the shop that damaged the skin to reimburse your trip to JC. You are not obligated to let them take another crack at it. You may enjoy the pilgrimage. It's almost a rite of passage for owners.
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Old 08-12-2011, 12:11 AM   #21
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Shane, finding a competent place to fix this close by might not be an option. If you can't make the trip to JC, shipping it is an option. Considering the damage the dealer has done, this is something I would consider trying to get out of the dealer. I think I remember your wife's an attorney?
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Old 08-30-2011, 10:30 PM   #22
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Shane, any update? Repair photos?
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Old 08-30-2011, 11:17 PM   #23
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QUESTION: What would you do?
ANSWER: YELL MY HEAD OFF - Then calm down and ask them to put it back together and take it to Jackson Center for repairs. Document EVERYTHING they said, did, were suppose to do, looked like they were doing, and ate for lunch (OK the last one was a bit much but you get the point). Right now, they should be out every dime. All the repairs, your drive up at a reasonable milage rate, hotels or campgrounds, etc. JC should then back their certified dealership workmanship up with a full repair including panel replacement, window install (new), and rain test. That would be a start, new jackets and some tee shirts would help calm me down, cooler full of beer upon arrival would be a minimum consideration for your troubles.

DOCUMENT DOCUMENT DOCUMENT
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Old 08-30-2011, 11:25 PM   #24
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Shane, There's a lot of advice here, while well founded, is just going to make you bitter and foul. Get the right tools and materials, ask the methods from some really good folks on the forum and DIY. Is all this worth the aggrivation? Warranty is only as good as all the middle men and factory which administers and screws them up. The only way to do it to YOUR satisfaction is do it yourself. Some of the screw up are best left alone, like the dents...but IMHO move on.
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Old 08-31-2011, 12:25 AM   #25
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Honestly..Airstream doesn't care. They were figting them on the window leak. Which is the WINDOW seal,..not the gap it was placed in.

Shane
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No guarantees the window will be fixed. The glass window itself was leaking. The seam on the window. Manufacturers defect. The Window...not the hole the window slides into. The Airstream needs a whole new window,,,Which airstream refused to replace...or so I'm told.

Shane
Hi, Shane. Refusal from the factory is somewhat common when the factory knows that a dealer doesn't know what they are doing or they are over charging on jobs due to lack of experience and/or lack of knowledge of the product. You might want to involve the Mother Ship and have them repair it correctly.
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Old 08-31-2011, 06:50 AM   #26
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Have you actually called AS? or are you taking the dealers word. Please call AS yourself and try to calmly tell them the story. jim
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Old 09-02-2011, 04:35 PM   #27
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Give Paul Mayeux a call...817-919-3651 is his cell....he does a lot of work on Airstreams and is certified by the factory....tell him Dwight sent you....
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