Go Back   Airstream Forums > Airstream Community Forums > Our Community

Thread Tools Search this Thread Display Modes
Old 12-13-2015, 08:31 PM   #1
2 Rivet Member

2016 30' Classic
Indianapolis , Indiana
Join Date: Jul 2015
Posts: 48
What to expect when picking up Airstream from dealer?

We will be picking up our Airstream Classic 2016 from the dealer in the next week and are wondering what to expect from them. When they were selling the Classic to us they said there was a full day if training included. Since ordering they have been slow to respond to our questions and have not inspired confidence. What have you experienced when picking up your Airstream and what should we expect?

2016 Classic 30'
2016 GMC Sierra 2500HD
ProPride Hitch
Indianapolis, IN
SusanFleck is offline   Reply With Quote
Old 12-13-2015, 08:57 PM   #2
Rivet Master
Mrjkq's Avatar

2016 25' Flying Cloud
Venice , Florida
Join Date: Apr 2015
Posts: 867
A full day of training is just short of a miracle. Expect a tech to show you how all the systems work, he will touch on everything, answer your questions, shake your hand and wish you a lot of happiness with your road home. Now you're on your own, but don't be discouraged as that's what this forum is about, helping each other with issues & problems. I'm a new Streamer & this is my source for help. Enjoy your new Classic & post here for help.

Venice, FL
2016 FC 25RTB
2016 Nissan Titan XD Cummins Diesel
Mrjkq is offline   Reply With Quote
Old 12-13-2015, 08:57 PM   #3
Figment of My Imagination
Protagonist's Avatar
2012 Interstate Coach
Metairie , Louisiana
Join Date: Dec 2011
Posts: 9,085
Originally Posted by SusanFleck View Post
What have you experienced when picking up your Airstream and what should we expect?
You should expect that your dealer will walk you through your new purchase, and show you how to use everything. To make the most of your experience, I suggest:
1 - Shoot video of everything. Smartphone video makes an excellent resource for later review.
2 - The dealer should demonstrate how to do everything, with an explanation. The explanation should cover not only how to do things, but also why you do them that way.
3 - After the dealer demonstrates something, he should let you do it yourselves, with coaching from him at each step of the way.
4 - After you do it once with coaching, he should let you do it again without coaching, to make sure you really know it without having his directions as a guide. You may have to ask him to be quiet and let you concentrate, because he doesn't always realize that coaching you again isn't really helping.
5 - If you're buying a unit in a cold climate, the dealer should have already run the furnace to burn off any dust (and there WILL be dust from the assembly line) and warm up the trailer so you don't shiver your way through the walk-through. There should already be batteries in the various detectors, full propane cylinders, and basic equipment such as fresh water hose and shore power cable.
6 - You may be buying a unit that is already winterized. In which case, make sure the dealer promises to either let you come back for more training on the freshwater and wastewater systems when the weather warms up, and/or that he'll be available by phone if you have any questions on systems that couldn't be covered in the walk-through because they're winterized.
7 - If anything DOESN'T work during the walk-through, it has to be repaired before you take the unit off the lot. Or if parts have to be ordered to fix whatever doesn't work, make sure you get a written IOU that says they will order the parts, and install them free of charge when they arrive. Get it in writing, because the sales department and the service department don't always keep each other informed.
8 - If you need a weight-distributing hitch to tow away your new purchase, they should help you set up and adjust the hitch as part of the walk-through.

Side note, the dealer will probably not instruct you on how to level your new purchase. Their lots are usually already level. If you don't have experience leveling a trailer at a campsite, ask them to include that in the walk-through as well. I have seen newbies trying to use stabilizing jacks as levelers because they didn't know any better.
WBCCI #1105

Engineering: Finding complex solutions to simple problems you didn't even know you had.
Protagonist is offline   Reply With Quote
Old 12-13-2015, 09:08 PM   #4
3 Rivet Member
TheDuke's Avatar
2016 30' Classic
The Beautiful Mountains Of Southwest , Virginia
Join Date: Oct 2014
Posts: 192
Images: 61
Not Too Much!

Originally Posted by SusanFleck View Post
We will be picking up our Airstream Classic 2016 from the dealer in the next week and are wondering what to expect from them. When they were selling the Classic to us they said there was a full day if training included. Since ordering they have been slow to respond to our questions and have not inspired confidence. What have you experienced when picking up your Airstream and what should we expect?
If this is your first RV, they should spend a full day going over everything with you? You should look at everything very closely, and don't be embarrassed to ask questions that you have about anything. When you are paying this much for a travel trailer, there are no "stupid" questions. Make sure that everything is to "your" satisfaction before signing on the bottom line. Airstreams are not perfect, although I believe they should be as close as humanly possible. If you are already losing confidence, that may not be a good sign? Good luck and don't forget that you can always "walk away." I hope that doesn't become necessary, they are really nice trailers, once you get the bugs worked out.
"I won't be wronged. I won't be insulted. I won't be laid a-hand on. I don't do these things to other people, and I require the same from them." John Wayne - "JB Books" 1976.
TheDuke is offline   Reply With Quote
Old 12-13-2015, 11:01 PM   #5
Len and Jeanne
Len n Jeanne's Avatar
2005 16' International CCD
2015 19' Flying Cloud
Creston Valley , British Columbia
Join Date: Jun 2012
Posts: 1,134
Congratulations on your new purchase.

Great advice from Protagonist.

Both our dealers recommended that we camp the first night on their lot. Highly recommended, because they'll be there in the morning to rectify or explain any problems. (On Bambi the First, purchased in March, the furnace fan kept blowing fuses, and the owner came back that night and got us a space heater, and they fixed the furnace problem the next morning. On Bambi the Second, the advanced entertainment electronics completely mystified us, but the mechanic gave us a review session in the morning.

We took delivery on Bambi #2 in the winter, so it was winterized. We stayed on the dealer's lot one more time in the spring just to ensure that the water system worked prior to heading off on a long trip.

If your dealer is really close to home, you might skip the first night on the dealer's lot, but try to go camping close by for your first trip-- again, because if you can't recall how the whosiwhatsit works or it seems defective, they're close at hand to talk you through the problem, or you're close enough to bring your AS back for servicing. It's a little hard if you take off on a long trip and run into immediate issues a long ways away from a dealership.

Warning: the big Airstream binder notebook manual is highly technical. You might be able to figure it out when your whosiwhatsit doesn't seem to be working. We couldn't. There is a spiral-bound AS guide for dummies that I think now comes with each unit that is much easier to follow.
Len n Jeanne is offline   Reply With Quote
Old 12-13-2015, 11:24 PM   #6
Rivet Slave
Rocinante's Avatar
2014 27' FB International
Western WA , Washington
Join Date: Dec 2013
Posts: 2,204
Blog Entries: 49
Congratulations! Here are our thoughts on inspecting and taking your new trailer home. We hope this is helpful: http://www.casarocinante.com/Blog/Sp...-a-new-trailer
Rocinante is our 2014 International Signature 27FB
(Named for John Steinbeck's camper from "Travels With Charley")

Rocinante is offline   Reply With Quote
Old 12-14-2015, 12:17 PM   #7
2 Rivet Member
Mrmill's Avatar
2016 30' International
2015 25' FB Flying Cloud
Paso Robles , California
Join Date: Sep 2015
Posts: 41
We have picked up 2 new trailers in the last 2 years. From our experience the process each time was extensively detailed and took several hours. I'm sure they would have given us the whole day if it was necessary. Just make sure you go slow and ask questions. Good luck!
Mrmill is offline   Reply With Quote
Old 12-14-2015, 12:21 PM   #8
Rivet Master
Wayne&Sam's Avatar
2014 25' Flying Cloud
Cuddebackville , New York
Join Date: May 2007
Posts: 2,666
Images: 21
If they don't give you all the time you need, get a new dealer next time. The good ones do.
2014 25' Flying Cloud Rear Twin
2012 Dodge Durango Hemi/AWD
Wayne&Sam is offline   Reply With Quote
Old 12-14-2015, 01:25 PM   #9
4 Rivet Member
SSquared's Avatar
2013 25' FB Flying Cloud
Longmont , Colorado
Join Date: Jan 2012
Posts: 339
Originally Posted by SusanFleck View Post
We will be picking up our Airstream Classic 2016 from the dealer in the next week and are wondering what to expect from them. When they were selling the Classic to us they said there was a full day if training included. Since ordering they have been slow to respond to our questions and have not inspired confidence. What have you experienced when picking up your Airstream and what should we expect?
We picked up a new 25FB a couple years ago. The dealer scheduled us for the orientation/walkthrough at 1:00PM. They allowed two hours. That was not enough to adequately cover what they needed to cover. And then there is the additional time you want to spend quietly on your own looking for minor dings and scratches, and sawdust and aluminum shavings in the backs of the cabinets.

So all day is probably about right. Three to four hours of orientation and demonstration, time for you to do additional inspection, prepare and present the punch list, then you repeat all the operations yourself to make sure you understand it all.

We did not camp in ours the first night, but that sounds like a good idea.
SSquared is offline   Reply With Quote
Old 12-14-2015, 01:36 PM   #10
3 Rivet Member
Llando88's Avatar
2016 30' Flying Cloud
Tampa , Florida
Join Date: Jun 2015
Posts: 242
The advice from Protagonist is very good.

We picked up our 2016 27 FC FB from Colonial in NJ two weeks ago.

We shared with Patrick that we had just completed 2 years extended travel in a Roadtrek Class B, so we asked that they focus on what was 'different' about the Airstream.

We also had to drive to Cherry Hill Park in MD that day, due to an outside comittment.

So our walk through was about two hours, and covered major systems and locations both inside and outside the trailer.

One thing I do remember; being mightily impressed by the Zip Dee awning. The way it origami's outward was pretty cool. I would pay attention to that part.

Otherwise relax, get what you can, keep a notebook or camera and ask a lot of questions. I've only been on this board a short time, but I'm amazed at the depth of helpful advice I've found here.

So don't worry, all will be well.

Congrats on the trailer!
2016 30' Flying Cloud / 2016 Ram 2500 Diesel 4x4

“Character is doing the right thing when nobody’s looking. There are too many people who think that the only thing that’s right is to get by, and the only thing that’s wrong is to get caught.” - J.C. Watts Jr.
Llando88 is offline   Reply With Quote
Old 12-14-2015, 02:06 PM   #11
3 Rivet Member
2014 27' Flying Cloud
Stowe , Vermont
Join Date: Sep 2009
Posts: 162
Protagonist is spot on. Video is great, but still take hand written notes that correspond to the video. If you can get "The Newbies Guide to Airstreaming" from your dealer, prior to your big day, study it, and write down questions. Make a punch list of any concerns or questions. The book should come with your new Airstream folder. It's a great starter guide. Don't be rushed. It's a big investment.
VT Wanderer is offline   Reply With Quote
Old 12-14-2015, 02:57 PM   #12
3 Rivet Member
dames7's Avatar

2015 25' Flying Cloud
GILBERT , Arizona
Join Date: Jan 2015
Posts: 212
Blog Entries: 2
Ask for his cell #, and tell him to expect some calls.

Our guy told me to call him 24/7 if needed, and to bring it in after a trip or two, so he can help with anything.

This is what you paid for.
David & Nancy Ames
WBCCI # 9403 -- AIR # 95597
2015 FC 25' RB
2013 Chevy Tahoe LTZ
dames7 is offline   Reply With Quote
Old 12-14-2015, 03:39 PM   #13
4 Rivet Member
McDave's Avatar
2014 23' Flying Cloud
Fair Oaks , California
Join Date: Feb 2014
Posts: 341
Bay Area Airstream was very helpful. I had no experience in trailering prior to picking up the Airstream, other than pulling some boat and utility trailers. The initial orientation lasted 2-3 hours, and was followed by some hands-on trailer hookup, hauling, backing, and braking lessons. Whatever I forgot from the orientation, they were happy to remind me of on the phone over the following weeks and months. It would have been helpful to have a recording of the orientation, particularly if keyed to confusing parts like making all the electronic clickers cooperate with each other. If it had not been for the orientation and follow up questions, I'm not sure how I could have managed to learn everything I needed to know on my own.

Sent from my iPad using Airstream Forums
McDave is offline   Reply With Quote
Old 12-14-2015, 05:57 PM   #14
2 Rivet Member
2015 16' Sport
Jacksonville , Florida
Join Date: Jan 2015
Posts: 27
Suggest you borrow a ladder or take one with you to check out the roof of your new Airstream. I did not think to do that and 3 months later when washing for the first time....major dent on the top! Of course the dealer assumed no responsibility but Based on circumstances I am certain I brought it home from the dealer with the dent. Check it closely.

Mageliza is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Do you actually like towing your airstream? What to expect on first tow. gomotomoto Our Community 44 10-01-2014 06:48 AM
To Dealer or not to Dealer, that is the question Johnsito Brakes & Brake Controllers 7 07-27-2013 09:11 PM
What can I expect? E Double General Repair Forum 5 08-28-2003 10:17 PM
First Ralley, what to take/expect Stefrobrts WBCCI Rallies & Events 11 05-04-2003 05:21 PM
what to expect? Chas Airstream Trailer Forums 20 01-18-2003 02:19 PM

Virginia Campgrounds

Reviews provided by

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2015 Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 09:30 AM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.