I am providing completely unpaid, unsponsored, and un-asked for kudos to Vintage Trailer Supply. www.vintagetrailersupply.com
So far, I have spent close to $2k with this company in maybe 4 or 5 separate orders. I have talked with Steve, the owner, twice. I have also talked with his main office manager Kimberly several times, and she is excellent to deal with as well.
I buy most things mailorder, or through the internet. As an IT professional, I can navigate very well through the net and usually find the best deal. I just find it more convenient than driving to multiple stores when I'm working on a project - plus I can do it at my day job - make an order, go back to work, and 2 days later it's on my doorstep.
Steve not only offers the best price on almost everything, he also doesn't gouge on the shipping. I have checked him against Amazon, other RV suppliers, and just about anyone else I can find and he still beats the price, and usually beats on shipping as well - it does help that I'm on the same coast though.
Now, some companies will beat other companies on price (like Amazon) but have horrible customer service. Amazon is almost impossible when it comes to returns. Steve even outperforms on that as well.
This week, I made a very large purchase (over $500) from him and realized I had ordered the wrong product. He actually explained to me that I could buy from a competitor and get a better price, but told me he would be happy to accept my merchandise and stock it at his warehouse so I wouldn't have to pay the manufacturer's restocking fee since he has this item drop shipped from the manufacturer. What this means is that until he sells it, Steve is going to have this ~$500 tied up in inventory that he normally wouldn't carry.
I cannot think of a more awesome approach to customer service, and VTS will remain a benchmark for me of customer service.
At this point, if VTS was selling me a bridge in Brooklyn, I would buy it. It would probably be a great price, and the customer service, impeccable. (shipping might be a killer though....)