We dove 1800 miles oneway to pick up our 25FBTwin from Colonial. They are very responsive, and even after the sale, they worked wth the support staff at Jackson to arrange for first class repair work locally to us in Colorado, and continue to follow up with first class support. So let them know what you want, and I am sure they will work with you to meet your expectations. After 200++ nights in our 25FB Twin, we could not be happier. We wish you well...............