Originally Posted by moparjohn
I finally got my power restored to my house. On Sunday JCP and L declared that 99% of it's customers had been restored, luck me to be the last 1%! I want to thank all the hard working linemen that got the state back and running, HOWEVER I want to let people know that, in my opinion JCP&L's customer sevice is TERRIBLE! On Sunday, when I heard 99% were back in service I began to call the out-line at JCP&L to find out when my house wires would be fixed, the answer was, over and over again, we do not know, we do not have contact with the linemen on the roads, ect, ect. I can understand the first days and week, but when they were down to the last the still had a very poor grasp on the situation. Two times there were men to my house to see the damage, they saw it was a simple splice, and said help is coming, which it never did. I finnally had enough today and filed a complaint with the NJ public board of utilities! I got power back in less than 2.5 hours. I have never gone thought this before, and hope never to have again. I find it amazing a company of this importance is ran so hap-hazzardly. Now need a vacation in the Airstream to re-coop! John
I might think differently if the shoe was on the other foot but there are a lot of things going on that don't make this a simple power out situation. One thing is the fact that most utilities prioritize their power restoration situations (outside of the high priority sites, hospitals, public safety etc) to those restorations that bring the highest number of customers back. So if you are sitting with a power line down on your property and if it's only feeding you, you are going to be on the lowest priority. Secondly in a catastrophic situation, there are a lot of utilities who sent work crews up. I know that our local utility here in St. Louis sent work crews up. I'm sure that communications are not as good with these crews as with the normal labor force. The bottom line is that utilities during crisis time are doing the best they can with the resources they have and the conditions they are working under.
Like anything else the guys doing the work thought they could get you back quickly, but someone else is pulling their chain. There are a lot of well meaning workers out there who want to give you some positive news. Unfortunately they are not controlling the work pool or assignments. What they should be telling you that the timing of the repair is out of their hands, but human nature wants to give you some positive news. Obviously your call was the squeaky wheel and someone probably got rerouted to take care of you.
We had a bad ice storm a few years back and probably had 500,000 folks out of power in our area. Our utility had an automated system that gave out estimates of power being restored. I know my son took almost a week for his to come back on. The automated system was useless giving out restoration information. Folks complained to the PSC but nothing really came out of it.