Yeah, you are right on both counts (cloud and lock tight)
. I hope the dealer put the lock tight on heavy. One of you guys said to cut a hole in the bottom and look for the bolt, by the way.
Here's what they did and sent 3 hours charge (who knows what rate?)to Airstream: bolt in step dislocated-bolt fell out, is inside rocker panel-remove LP line & stabilizer jack, drill out rivets, pull down rocker panel, reinstall bolt, reassaemble.
Apparently it is not an "unheard of" problem--has a code "022" and an operation # "1470" Dillons left out the amount on my copy of the Airstream work order.