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Old 11-12-2004, 08:42 AM   #1
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After reading the "Nightmare Thread" below that got censored because someone described their bad experience with Inland RV, I found several sites that had feedback on different RV vendors. Since we don't have a Consumer Reports that provides us with good & bad feedback many of have to find out the hard way. Here's just one of many sites that attempts to provide consumer feedback. Like anything, you have to weigh it all & then with the information gleaned you'll at least be able to ask the right questions up front to avoid conflict later. This site is not very developed yet and is general, not specific to Airstream but it could be if we provide feedback.
http://rvservicereviews.com/Index.asp
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Old 11-12-2004, 10:17 AM   #2
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Bravo to the Moderators for restoring Wyn's orginal post. But why close the thread to further comment? I guess it was an easy way to please the anti-censorship group but kill the thread at the same time.

I guess I don't understand why we can't disuss negative consumer feedback. Here's another great consumer feedback site that has some very negative (& positive) reviews on RV parks that everyone should check out. http://rvparkreviews.com/
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Old 11-12-2004, 10:34 AM   #3
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Some of us have hade bad experiences with shops.

Ya pay's your money and ya take ya take's your chance's.

At least 'WE'VE GOT CHOICE', to go somewhere else.
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Old 11-12-2004, 10:47 AM   #4
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Quote:
Originally Posted by Tinsel Loaf
Some of us have hade bad experiences with shops.

Ya pay's your money and ya take ya take's your chance's.

At least 'WE'VE GOT CHOICE', to go somewhere else.
Now I have found another voice and I will use it.
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Old 11-12-2004, 11:40 AM   #5
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Quote:
Originally Posted by Big Dee
I guess I don't understand why we can't disuss negative consumer feedback
My guess is it is because "negative feedback" can so easily turn into libel, for which the owner of the forum could be held liable. We are all annonymous and could be anyone: a disgruntled ex-wife; a competitor; or simply one of the many infamous internet trolls who just like to get people stirred up.

I don't know what kind of income the forum generates from advertising, but I'd bet it doesn't run to hiring $500/hr. attorneys for extended periods of time.

Mark
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Old 11-12-2004, 12:11 PM   #6
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I am thankful the moderators didn't do a knee jerk reaction and delete the thread. I think the they did a very educated and well thought out process for the conflict, no matter how you feel on their out come.

I know from dealing with people, and being in the service industry, some business practices for service are poor at best. Others strive to for top honors in repairs and customer satisfaction. It is alot of work and takes constant communication with your employees to make it happen.

I am glad I work for a company the has consitantly delivered a higher standard to our customers, and the awards show it... along with the ever increasing in sales and service.

planting good seeds creates huge growth. some get it the concept, some don't.
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Old 11-12-2004, 12:30 PM   #7
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I would consider myself a prudent person, but I choose not to live my life goverened by fears of lawsuits or terrorist lurking around every corner. I haven't seen any evidence of anyone hiding in shadows or assuming fake identities to stir up trouble.Sure anything is possible, but the fear of "anything' shouldn't limited constructive debate or feedback regarding any topic.
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Old 11-12-2004, 12:56 PM   #8
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Constructive debate and feedback should be allowed. It should be distributed as an open forum, without editing or deletions.

With editorial control comes liability. It is easier to limit liability by keeping the forum open and unedited.
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Old 11-12-2004, 02:28 PM   #9
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I am surprised that the forum allows postings that identify a poster as from, affiliated with, or representing any commerical venture. This should not be unless it is the forums intent to be a commercial opportunity. Alternatively they could have a "commercial" idenity.

I know "customers" can go out of their way to "get" you. I have tapped the rage of more than one. They try to do charge backs to Credit Cards, stop payment on checks, ect... They lie. You have heard customer beware, well merchant beware is also valid. I would not engage such a customer online, ever.

"Get it in black and white, signed" or accept after the fact that your judgement about who to "trust" (gamble on) is flawed or your ability to tell someone what you want is inadequate. Take responsibility for it and move on.
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Old 11-12-2004, 02:47 PM   #10
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What thoughts do people have about Private Messages (PMs) soliciting the products of a business under the guise of being a "helpful member" of the forum? I haven't heard this discussed at all, and would like to know if anyone thinks this is a potential problem.

This isn't a prolific activity to date in this forum, but it is done, and could become a serious problem.
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Old 11-12-2004, 04:30 PM   #11
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Originally Posted by sovereignrwe
What thoughts do people have about Private Messages (PMs) soliciting the products of a business under the guise of being a "helpful member" of the forum?
If it becomes a problem please send a PM and forward the message to a moderator. We will address this issue if requested.

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Old 11-12-2004, 04:45 PM   #12
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Quote:
Originally Posted by Over59
I know "customers" can go out of their way to "get" you. I have tapped the rage of more than one. They try to do charge backs to Credit Cards, stop payment on checks, ect... They lie. You have heard customer beware, well merchant beware is also valid. I would not engage such a customer online, ever.
I see it here in my line of business here at the convention center where we charge credit cards for our telecommunications services. I see people claiming that something doesn't work, at the end of the show and then trying to dispute our charges (the fact that they never reported a problem during the event tells me a lot). I can tell you that these scam artists haven't collected against us because we do our homework and do our documentation.

Jack
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Old 11-12-2004, 05:13 PM   #13
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Quote:
Originally Posted by jcanavera
If it becomes a problem please send a PM and forward the message to a moderator. We will address this issue if requested.

Jack
Will do. Thank you for letting me know I have that option.

Do we as a community have a responsibility to warn new members of this PM practice?

99.999% of this community is here to be helpful and a productive part of the community, including some of the PM senders who are acting agents for the company they work for. We have, however, all seen posts in public view that are borderline - I state this personally believing that the moderators do a great job, and that there is a lot of gray area for them to deal with.

Knowing that questionable things are posted publicly, it is certainly reasonable that it wouldn't take much to use PMs to influence purchasing decisions and/or investment in a trailer or fixing one up. This is especially dangerous for new members that have the perception that everyone in this community is just here to help them. PMs being hidden from public view, offer a tool for that .001% to take advantage of the new forum member's trust, and potentially cause that new and often naive Airstream owner to invest in something (e.g. in the name of safety) when it isn't really a necessary investment.

Thoughts anyone?
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Old 11-12-2004, 05:17 PM   #14
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We aren't about to start the disc brake thing again are we ? I for one will have disc brakes on the 59 when done. I believe it gets me a little more margin of safty even if I drive prefectly.
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