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Old 04-05-2015, 03:28 PM   #1
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2014 23' International
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Rust on the pilow

Hello all just got back from our maiden voyage in our new 27fb serenity.Taking our stuff out found rusty drip marks on our pillow from the over head light fixture .Not sure what to do .Did have a tough winter with lots of snow on roof but dont know if that could be the cause .Thanks a worried new AS owner.John Aspinall
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Old 04-05-2015, 03:37 PM   #2
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John! Welcome out of hibernation!

Snow/ice are tough. Ice dams, prolonged water presence... "Sweating" from moisture inside...

What year is the AS? Pics and detail of location? "Rust" or black on pillow? Still damp? Anything damp or water nearby? Is it
Possible there was something on the pillow before storage???
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Old 04-05-2015, 03:47 PM   #3
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This is a brand new 2014 we were out camping all ok after driving home and starting to unpack wife noticed rusty drip marks on our pillow case coming from overhead reading light removed fixture some water and a rusted screw that holds light in.Thanks John
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Old 04-05-2015, 04:49 PM   #4
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Are you still In warranty?
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Old 04-05-2015, 05:04 PM   #5
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Still in warranty trailer bought in fla but I live in ny.Not sure if the closest dealer in nj will be willing to adress my concerns
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Old 04-05-2015, 05:15 PM   #6
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Quote:
Originally Posted by mstrtek View Post
Still in warranty trailer bought in fla but I live in ny.Not sure if the closest dealer in nj will be willing to adress my concerns
The Airstream dealers work like auto dealers, they all handle warranty issues even if they did not sell you the trailer. Besides, Colonial in NJ (the dealer I assume you are referring to) is a very good dealer to work with. They will take care of you. Feel free to give them your entire punch list so you can have all the issues taken care of in one trip.

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Old 04-06-2015, 12:07 PM   #7
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...or a trip to Jackson Center, OH for warranty service...
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Old 04-06-2015, 12:29 PM   #8
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Second making a trip to the mother ship. Best way to insure that the work will be done right.
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Old 04-06-2015, 01:26 PM   #9
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We thoroughly enjoyed our trip to the Mother Ship and our stay in the Terraport. We were ecstatically pleased with the efforts of the team at the Service Center. Touring along the way was great, too.


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