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Old 11-10-2004, 09:22 PM   #15
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Putnam , Connecticut
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Originally Posted by Inland RV Center, In
We have not responded to any comments made by Wyn Ross, on this site, and likely will not.

Mr. Ross has left out "the real half" of the story.

Police don't usually invite someone to leave a business, unless they have more than adequate reason to do so, along with witnesses.

Maxine Rogozinski
Actually as a business owner I can have anyone removed from my property at anytime for any or no reason by the police. I only need say get him off my land. No discussion is necessary. So the police coming means nothing. If the gentleman is not accurate say so. But "the police" is a lame response and only indicates who had the power in the situation.

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Old 11-10-2004, 09:35 PM   #16
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OK OK OK I seen the Web site. I am just a person who owns a 1987 excella 32 foot Airstream. I've learned a lot from this wesite. Alas I dealt with Inland RV from this website and had a bad experience and tried to prevent others from what I went thru. The moderators chose to censor. Time and time again I hear about negative items from customers of Inland. Does Andy own this site? You want someone to sue come and get me. It would save me $$$ and maybe get my problem fixed. Sorry for sounding so negative but what is this forum about Airstream & more Airstream, we share good and BAD. Andy in case you want to get in touch with me my name is Kip Hallberg and my telephone number is 909 989-0905. To save someone from excess $$$ or frustration or to help someone with a problem or solution to a project is what I thought this site was all about. Maybe I should read the website rule of being politically correct. Not my style

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Old 11-10-2004, 10:07 PM   #17
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Just remember one thing, "What goes around, comes around". We have all seen the "negative" posts in reguards to this dealer, are there any "positive" posting?
I think if you have had a positive experience now's your time to step up. But, one things for sure, it's a true Love/Hate relationship.

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Old 11-10-2004, 10:52 PM   #18
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Okay, here's a positive note....I've only ordered twice from Inland. (Never had any service work...too far away) Both times the deliveries were on time and correct. The second order was missing two items, but a hand written note was included that stated that the items were on backorder and they'd be sent out when they were in stock. A couple of week's later they did.
So, I'm thinking, that as is true for any retailer, actually basically true about relationships in can't please all of the people all the time. Inland is a great source for vintage parts. Let's not throw the baby out with the bathwater.

This whole question of censorship is a sticky one when dealing with public internet forums. Personally I loathe censorship (probably because I live in one of the bastions of such crap) and so I'm going to have to side with all you who think it shouldn't have been yanked. I read the original post and honestly thought "well that's his side of the story...I'm still going to order parts from Andy." Then I thought 'holy sh**! this is going to be entertaining!' ....and frankly it has...there are many excellent points being made. Moderators...I don't envy you, but I'm confident you're trying to simply keep all of our interests in mind. Thanks.
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Old 11-10-2004, 11:07 PM   #19
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Just remember one thing, "What goes around, comes around". We have all seen the "negative" posts in reguards to this dealer, are there any "positive" posting?

Isn't the internet great. No longer does a person need the courts to correct a wrong.

I figured Inland out when we were told that it is an individual's responsibility to inspect an axle for damage at the time of delivery. Can you imagine a trucker sitting while you pull the drums and inspect the bearings, seals, alignment, etc.

I am disappointed to read that this forum is editing any negative comments about poor service. If they get sued, I'll send my check.
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Old 11-10-2004, 11:57 PM   #20
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I've read Wyn's post, and i don't see where he has called the vendor anything nasty, other than saying he "didn't appear very focused in our meeting". It sounds like he's just relating the facts as he perceived them. He doesn't say "don't buy anything from this *****" or "He's a ****-***". You're free to read what he says (well, not here, but elsewhere . . ) and decide if rings true.

On the other hand, I've read postings by the vendor, on this forum, that have been a lot nastier.

I think we're all smart enough to make our own judgements, based on our own BS detectors.
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Old 11-11-2004, 06:31 AM   #21
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Three phone calls for information. Each call was about 30 minutes with no order placed, but a lot learned. Finally I did place an order, no glitch parts showed up as prommised. Maybe I hit on a good day.
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Old 11-11-2004, 08:57 AM   #22
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Like I said in last nights spontaneous chat, as a former police officer, there are always 3 sides to every story.

There is one side (Wyn), The other side (Inland RV), and then the unbias truth.

I'm not taking any sides, just a reminder that our own wisdom and experience can lead us to our own judgement, hopefully as close to the truth as possible.

I know many posts have mentioned Andy's experience and expertise. However, there is a difference between an "expert" and a "professional". One can be an expert in their respected field, and not be professional.

Just my 2 cents.
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Old 11-11-2004, 09:30 AM   #23
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Ummm...we ordered some parts from Inland, including a water holding tank, and didn't have any problems, so here is a positive experience. But I can certainly understand the problem "in this day and age", about litigations. Well maybe not age, as wasn't it Shakespeare who said "let's kill all the lawyers", and probably I am misquoting. And I wouldn't like to get ANOTHER group angry!! To our forum owners, do what you feel comfortable with. silver suz
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Old 11-11-2004, 09:32 AM   #24
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Regarding the post about the situation between Mr. Ross and Inland: I am greatful that the two parties involved here have NOT resorted to adolescent name calling and slanderous statements about one another. Mr. Ross has stated his complaint in front of the Airstream community, presumeably because there was no satisfactory outcome of his issues with Inland. My guess, if there had been closure to this by Inland, we would not have read a post by Mr. Wyn in the first place.

So naturally the next best place to get consoled is here at these forums. I don't think this is wrong, again, if cool heads prevail, and discussion is handled in an open minded, and intelligent way.

As long as I have been on the forums, Andy at Inland has always offered good advice, alot pertaining to safety. I think we all value his opinions. We all value each others opinions, and that is why we are here.

We know more about one side of the story than the other. And honestly, I don't know whether that's any of our business. The message has been sent, and it is now between the two parties above.

I know the issue will get resolved hopefully that is agreeable to both parties, and that maybe the next post on this subject will bring closure.

The fact that Inland and Mr. Ross have issues, has brought us, the Airstreamforums, closer, judging by the amount of energy this thread has generated.

Best wishes for both Andy and Mr. Ross. May your greivences resolve soon!

Sometimes I wish I were living in the stone age. Then I would know I'm the smartest person in the world.
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Old 11-11-2004, 10:38 AM   #25
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I always had good service & advice from "the man" himself when ordering parts.

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Old 11-12-2004, 08:33 AM   #26
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OK folks. The moderators have discussed this issue in our "back office" for a couple of days. We appreciated your comments and want you to understand we are very protective of this forum, its attitudes, and its purpose in the Airstream community. Please understand that actions we take are talked about amongst us and are done in the best interest of this community, and preserving this forum for future/current Airstream owners.

We have decided at this point to restore this thread for viewing. We have however removed all of the posts, including mine and other moderators, that were only dealing with the issue of censorship, and your agreement or disagreement in my original decision move this thread out of sight for a temporary period.

We have also decided to lock this thread for further postings at this time. Inland RV chose not to discuss this matter publicly and that is their choice. We will be happy to add their side of the story to this thread if they wish. We think there is a mixture of positive and negative posts for all to see in this thread.

A lesson to be learned here for all of us, and I know we all know this, is to get estimates and other repair orders done in writing. No matter how well you have a verbal relationship with a person, the bottom line is what is written, is what determines liability.

Thanks again for your patience while we worked this matter out.



Jack Canavera
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'04 Classic 30' S.O.,'03 GMC Savana 2500,'14 Honda CTX 700
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