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Old 08-12-2014, 08:56 PM   #29
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2011 34' Classic
Westchester Cty.NY , / Miami FL
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my choices would be:
1) order a new trailer.
2) live with the dent with the (factory) repair cost refunded.
pain and suffering? let's get real!

2012 F150 Super Crew 5-1/2' bed Ecoboost 4x4 3.73 elec. lock diff. Propride hitch
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Old 08-12-2014, 09:15 PM   #30
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2019 30' Flying Cloud
Homosassa , Florida
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Having had panels replaced on two A/S's I have been OK with the repairs. Had it happened on a new pre-delivery trailer. I would tell the dealer I would accept it only if A/S factory does the repairs just as if it came off the assembly line and negotiate a discount for loss of use for the few weeks it would get to do the repair. That would be my first option, and the second would be get A/S to give the dealer a priority order replacement for this one. An unacceptable option to me would be dealer repair of the new trailer. Yes, it may get some dings at some point but they will be yours and you can decide if you want a dealer to repair them at that time. I would never let just any dealer repair the skin on an A/S. Experience counts here.

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Old 08-12-2014, 09:24 PM   #31
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Sparks , Nevada
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B.S! Demand a new RV!!!

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Old 08-12-2014, 09:42 PM   #32
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1972 31' Sovereign
1975 31' Excella 500
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New AS Damaged in Transit from Factory

Ok, so the trailer is what, about 150K?

That is a lot of money. It isn't yours till you take delivery and pull it off the lot.

There is no need to start out all adversarial with the dealer, that wont make anything better for anyone.

See what the real damage is, and if it is as they say wait and see the quality of the repair is acceptable.

If you are not satisfied, just tell them you would prefer to wait for a new trailer to be built. You hold most of the cards here.

Fwiw, I remember a thread on here where advise was given a poster not to accept a new trailer that was delivered to the dealer across salted roads, and ultimately the dealer withdrew the sale offer...

It pays to be nice, and it pays to BE COOL. If a customer is cool, so is everyone else. Sometimes profit margins are too thin to deal with a raging lunatic.
The fact that I am opinionated does not presuppose that I am wrong......

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Old 08-12-2014, 09:45 PM   #33
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2014 27' Flying Cloud
Seguin , Texas
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Thanks for all the responses! Went to the dealership and checked it out. Not just a little "ding". It had a pretty large crease in the rear panel. The dealership was very professional about it. The sales person and the Service Manager went over the situation with me. The Service Manager also explained that there was two ways to repair:
1) Replace the panel using Olympic Rivets
2) do the work from the inside using Bucked Rivets

They offered to do it either way. I decided that I would not take delivery. We've waited a long time to get an Airstream and would just not be happy knowing it was damaged before delivery. The General Manager will be contacting AS tomorrow to inquire about getting a replacement trailer with priority delivery.

This was a FC 30' Twin. Wife and I checked out the others on the lot and are thinking about going with a FC 27' Twin instead. Waiting to see what they come back with on replacement before making decision.

We like the extra space of the 30' but have checked the campsites that we want to visit and the 27' would give us some more flexibility. Decisions, decisions.
The layout is similar and it's just the two of us that will be using it.

Oh by the way, the configuration of the 2015 FC 30' is different than what's shown on the AS website. It has a "J" shaped lounge and dinette instead of the sofa and pull down table shown in their materials. In addition, the AC on the 2015 is duct work instead of the units hanging off the ceiling. For a taller guy like me it provides more headroom. They've also changed from blinds yo pull down shades,

Once again, thanks for hour help. Will keep y'all informed on what we do.
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Old 08-12-2014, 09:46 PM   #34
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Battle Lake , Minnesota
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Is this the first Airstream ever dented during delivery. There's probably a few of us with new trailers that have been repaired and don't even know it.

Compensation above repair costs, special warranties, watch the tech do the repair - not likely.

If you're not satisfied with having them do the work, then refuse the trailer. That's the two choices.
Doug and Cheryl
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Old 08-12-2014, 09:58 PM   #35
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2006 30' Classic
Milton , Florida
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Negotiate From A Position of Strength

Originally Posted by Laidback1 View Post

I'm kind of jittery on this. Dropped a lot of coin and do not want to find residual damage on "down the road" on something that we've waited years to afford and buy.

Thoughts? What should I check? Any questions that should be asked?
Any help much appreciated! ...

You have received the full spectrum of replies in the posts to your inquiry. Some are good and some not so much.

Before you talk further with the dealer, find out your legal rights in the case. Do you and the dealer come under the same laws in the incident (That is, are you both in the same state?)? Under the law that covers this incident, have you taken title to the unit prior to delivery? This is not to imply that you should lawyer up. Rather, when you talk with the dealer and know your legal rights, you are in a much better position to negotiate the outcome that you would most like.
F. A. Meloy
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Old 08-12-2014, 10:04 PM   #36
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1975 31' Excella 500
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New AS Damaged in Transit from Factory

Sometimes this forum reminds me of high school when a large group of people gather around a pair and egg them on.

"Fight, fight, fight, ......."

When I was about twenty I experienced a striking revelation,,, ANYONE can be an ahole.... Such a person does not need to be special in any way.
The fact that I am opinionated does not presuppose that I am wrong......

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Old 08-12-2014, 11:09 PM   #37
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I'm just glad I bought a 30 year old 310 turbo diesel with its own special patina. I don't have to worry about ever putting the first scratch, ding, crease or dent. As it came with all four I had to pay extra.

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Old 08-12-2014, 11:09 PM   #38
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Manhattan , Kansas
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It depends on you.

At the end of the day, do what you can live with.

You know yourself, your needs, and your family's needs better than any of us.
1994 36' Classic Diesel Pusher
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Old 08-13-2014, 12:04 AM   #39
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Salem , Oregon
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Hi, there have been several opinions or choices that you could make, but ultimately the choice is yours. It may have changed a bit, but at one time, lot damage of a brand new car over $500.00 turned it into a used car with full warranty. This also played on the honesty of the dealer. The dealers that I worked for would fix these cars, discount them, and park them on the used car lot. I think a factory repair or another new trailer are your only true choices. [my opinion]

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Old 08-13-2014, 12:14 AM   #40
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Fraser Valley , British Columbia
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The 27' is big enough for two people.

And just think of all the gas you could buy with the price difference!

I can see you enjoying that 27 footer and actually thanking the person who pranged the 30 footer.
easily distracted by shiny objects
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Old 08-13-2014, 12:31 AM   #41
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Good decision. Happy Airstreaming.
2017 Airstream International Serenity 25FB
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Old 08-13-2014, 12:36 AM   #42
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1972 31' Sovereign
1975 31' Excella 500
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Benton , Arkansas
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New AS Damaged in Transit from Factory

I am not exactly saying "don't offend the dealer", I am saying don't be offensive.

There is no reason to be offensive. Until and unless the customer accepts delivery and pulls the trailer off the lot the sale is not complete.

In any case it seems as if the OP has it all under control anyway, and it seems to have been handled without either party resorting to offensive behavior.

My point might be best demonstrated by me saying that I never, never, never, get belligerent with servers in a restaurant ,,,, at least until I have my food in front of me....

Follow me here?

(Note, the post I was responding to here has been deleted,,,, so if tis post seems "disconnected" that is why)

The fact that I am opinionated does not presuppose that I am wrong......

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